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Remove Heets ransomware (Free Guide) - Removal Instructions

removal by Linas Kiguolis - - | Type: Ransomware

Heets ransomware is one of many slightly changed Dharma ransomware versions that marks files using .heets extension

Heets ransomware
Heets ransomware virus is the crypto malware that employs army-grade encryption algorithm to lock users' photos, documents or even databases.
Heets ransomware is the cryptovirus that affects users files with the goal of ransom demanding. This is one of many new ransomware variants hailed from Dharma ransomware that came out in February 2019. The virus family is known for three years now, and developers are not changing much about each version. Ransom note remains the same, payment instructions also delivered in the same file as before – HTML window. This fact that versions remain similar for years allows cybercriminals to release version after version regularly. However, the contact email for this version is heetsdecoding@cock.li. That and victim's ID gets revealed in the ransom note which is placed on the system when all encrypted files get .id-[bestdecoding@cock.li].heets appendix.

Name Heets ransomware
Type Cryptovirus
Virus family Dharma ransomware
A full patter of file extension .id-[bestdecoding@cock.li].heets
Ransom note Placed in the HTML window with payment instructions
Contact emails bestdecoding@cock.li; heetsdecoding@cock.li
Distribution method Spam email attachments, other malware
Decryption There is no specific tool for Heets ransomware decryption. Terminate the virus and then use data recovery methods
Elimination Use Reimage to remove Heets ransomware virus damage and clear the system before data recovery

If you encountered suspicious system changes or slowness of the computer, you already have malware on the system. However, Heets ransomware virus is not waiting for anything, and you cannot notice its infiltration or background processes. Cryptovirus immediately starts with file encryption[1] and marks your photos, documents, archives, databases, audio or video files with .id-[bestdecoding@cock.li].heets appendix.

Once this is done, Heets ransomware already made wanted changes on your system and the only thing left to do for the cybercriminals behind the threat is to collect your money for the encoded files. The information about payment methods and other possible solutions delivered in the HTML window that hasn't been changed since the first version of Dharma.

This so-called ransom note is placed on your screen after the successful Heets ransomware encryption and reads:

All your files have been encrypted!

All your files have been encrypted due to a security problem with your PC. If you want to restore them, write us to the e-mail heetsdecoding@cock.li
Write this ID in the title of your message [ID] In case of no answer in 24 hours write us to theese e-mails: heetsdecoding@cock.li
You have to pay for decryption in Bitcoins. The price depends on how fast you write to us. After payment we will send you the decryption tool that will decrypt all your files.

Free decryption as guarantee
Before paying you can send us up to 1 file for free decryption. The total size of files must be less than 1Mb (non archived), and files should not contain valuable information. (databases,backups, large excel sheets, etc.)

How to obtain Bitcoins
The easiest way to buy bitcoins is LocalBitcoins site. You have to register, click ‘Buy bitcoins’, and select the seller by payment method and price.
https://localbitcoins.com/buy_bitcoins
Also you can find other places to buy Bitcoins and beginners guide here:
http://www.coindesk.com/information/how-can-i-buy-bitcoins/

Attention!
Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss.
Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.

Heets ransomware is related to one of the most dangerous ransomware – Dharma.[2] This is why many researchers[3] recommend staying away from contacting people who developed this notorious threat. There is no need to trust the possible free decryption or the complete file recovery after payment promise. In most cases, these malicious actors disappear when the payment is transferred, and your files remain locked.

You need to forget about the encrypted data for a bit and focus on Heets ransomware removal first. This is crucial for your device because ransomware can encrypt your files again what makes data unrecoverable this way. Use your anti-virus program and terminate this cryptovirus as soon as possible.

Do not wait and remove Heets ransomware once you notice the encrypted files or get notified about the attack. Then you should clean the system using Reimage and fix virus damage. Data recovery is a complicated process especially when you don't have file backups on secure cloud service or external device.

For files encrypted by Heets ransomware, you can use data restoring software or tools. There is no official decryption tool, so this is the only solution besides data backups. We offer a few methods below the article alongside virus elimination tips.

Distribution ways used to spread ransom demanding threats

Ransomware infections might get delivered using various methods. A payload dropper gets spread around the world via the internet. Once this malicious script gets initiated on the device ransomware directly spreads on the system. If the malevolent file lands on the targeted computer there is a one step that allows launching the embedded content.

Payload file, in most cases, gets attached to the email as a document, executable, PDF or placed as a hyperlink. Unfortunately, an unsuspected victim can press one button without noticing the purpose and launch malicious macros on the system. Then the device gets infected, and cryptovirus can initiate any necessary process. 

If you want to avoid these infections, you need to pay more attention to emails you get without expecting and the contents attached to it. If you notice suspicious email with a subject line that makes no sense keep away and delete the email immediately. Financial information, Invoice or Order details shouldn't get sent to random users from companies or services.

Terminate Heets ransomware and fix any issues caused by this infection

To remove Heets ransomware completely from the system, you need to employ reputable tools like Reimage, SpyHunterCombo Cleaner, or Malwarebytes Malwarebytes. This way you can clear the system entirely and make sure all possibly related files get removed. The termination process gets difficult due to altered registry entries and added malicious system files. You need to get rid of them all. 

Since Heets ransomware removal requires professional anti-malware tools, make sure to choose wisely and get the software from the official website or reputable source. It ensures safe installation and positive virus elimination results.

When you are completely sure that Heets ransomware virus is deleted from the device, double-check and try data recovery methods listed below or use your file backups from an external device. DO NOT plug in the or load backup files on an infected system.  

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Heets virus, follow these steps:

Remove Heets using Safe Mode with Networking

Try rebooting the system in Safe Mode before scanning the system. This step helps to remove Heets ransomware

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Heets

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Heets removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Heets using System Restore

System restore feature can help because it allows restoring device at the previous point when the system was not affected by this Heets ransomware virus

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Heets. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Heets removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Heets from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Heets, you can use several methods to restore them:

When data recovery option using backups is not the best for you, employ Data Recovery Pro

This program can recover files encrypted by the virus or accidentally deleted

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Heets ransomware;
  • Restore them.

Windows Previous Versions is the feature helping with encrypted files

When System Restore is enabled, you can restore previous versions of files that got encrypted during the ransomware attack

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer helps with files affected by the Heets ransomware

Unfortunately, your files cannot get restored if Shadow Volume Copies got deleted

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decrytption tool is not available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Heets and other ransomwares, use a reputable anti-spyware, such as Reimage, SpyHunterCombo Cleaner or Malwarebytes Malwarebytes

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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