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Remove Helpermcp virus (Free Instructions) - Removal Guide

removal by Olivia Morelli - - | Type: Mac viruses

Helpermcp virus is the application that delivers pop-up messages and promotes rogue tools like Mac Cleanup Pro

Helpermcp virus
Helpermcp virus is an unwanted program that shows various error messages immediately after starting the system.
Helpermcp virus is the Mac malware that appears after an insecure installation process on the machine and displays errors causing users' frustration. This unwanted application mainly appears on the newer versions of MacOS running devices and is recommended to eliminate as soon as possible because files associated with this intruder can cause the infection repetition or lead to other installations. Users complain about this pop-up and other issues regarding the suspicious alert.[1]

However, there are not many details about possible reasons or ways to solve the problem besides the close relation to Mac Cleanup Pro and updates to Catalina from Mojave. Some of the sources list more problems regarding the macOS Catalina update and possible reasons to avoid the upgrade entirely.[2] Since there are many files added on the system and processes that run in the background, we recommend terminating the tasks manually and running a thorough anti-malware scan that can clean all the traces left behind automatically, including rogue system tools installed without your permissions.

Name Helpermcp virus
Type Mac malware/ unwanted program
Symptoms It causes the slowness of the device and unwanted pop-ups, advertising material that redirects to other sites. Various error messages and alerts falsely claim about damage or malware infections
Associated Mac Cleanup Pro is the tool that gets promoted on those pop-up ads and even loads other unwanted programs like the Helpermcp 
Possible damage These background processes interfere with the speed and performance of the device that further affects the time on the computer. Unwanted content can also lead to installations of tools, applications, and even malware which leads to data loss and privacy issues
Distribution This application/file comes on the machine as a part of the installer setup or with freeware that you install from an unreliable source. Also, other deceptive third-party sites, unwanted programs can deliver this application as in-browser content
Elimination You should scan the machine using Reimage to remove Helpermcp virus alongside other files possibly related to the suspicious process and files spread around the system

Helpermcp virus is quite similar/ almost identical to Helperamc program. This is the type of MacOS affecting threat, that shows up out of nowhere and keeps users puzzled since it is extremely difficult to eliminate from the machine. All the similar shady programs come via deceptive techniques and include adware features that involve data tracking and processes affecting the computer without users' knowledge.

The release of the questionable Helpermcp virus originates through the installation of macOS cleanup tools. In most cases, those programs are not downloaded willingly because this is the issue of potentially unwanted applications that infiltrate the computer to affect the system in various ways.

Helpermcp pop-up virus shows the following and many other similar messages as errors or alerts from the system:

“mcpuninstall” will damage your computer.

You should move it to the Bin.

This file was downloaded on an unknown date.

Report malware to apple to protect other users

Since Helpermcp unwanted application can be set to perform as an adware-type intruder, it is more likely going to deliver redirects to shady services, commercial pages and even cause installations of other programs. There are a lot more issues regarding this program that it seems.

You need to remove Helpermcp virus from the system as soon as you notice those pop-ups, other unwanted files, applications, and especially when shady processes run in the background affecting the general performance. You need to disable all those via Activity Monitor and run an automatic scan to fight other files and programs. For system cleaning use Reimage or a similar tool.  Helpermcp
Helpermcp is the virus that causes pop-ups reporting about possible damage or issues with your device.
Many deceptive pages that adware and other potentially unwanted programs deliver can lead to installations of in-browser content or system tools. If this happens, you may need to perform more cleaning processes than Helpermcp virus removal. In some cases, shady extensions, questionable tools, and applications can hide, and from anti-malware tools, so manual help is needed.

Helpermcp virus loads various files on the system and plants them all over the system folders. Once you remove all core files and programs associated with the intruder, you can be sure that PUP is terminated. You can find some files in these folders:

  • /Library/Application Support/mcp/helpermcp
  • /Library/Application Support/mcp/mcpuninstall
  • /Library/Application Support/mcp/com.pcv.mcpuninstall.plist
  • /Library/Application Support/mcp/com.pcv.hlprmcp.plist
  • /Library/LaunchAgents/com.pcv.hlprmcp.plist

If you try to remove Helpermcp virus without eliminating those processes and the application itself, some of the tasks can be started again and further damage the machine. You must run a proper system scan to make sure that all those files and tasks get terminated alongside the program and other tools. For your advantage, we have a few tips below helpful for browser resetting.

If you leave the Helpermcp virus up and running, you may end up tricked into purchasing or installing something directly.  Such tools or applications get to be promoted and advertised online as useful additions even though they cause problems. Experts[3] also note that such commercial material collects information and uses various ad-tracking techniques to obtain details about users for the later advertising campaigns. Helpermcp mac malware
Helpermcp virus is the program that causes slowness of the device with suspicious processes and files scattered around the system.

Low-reputation websites promote and push rogue tools or unwanted applications

Sometimes operating system updates cause some issues with applications and files on the machine, even third-party applications can interfere with applications that run on the machine. To fight that, you can stay away from the first updates and wait for the more recent version once all possible bugs get patched and fixed. 

However, this issue is not that common as problems with freeware installations and potentially unwanted programs. When you download and install programs, tools, in-browser applications from unreliable online sources, you risk getting such apps that cause problems with the processes and speed.

You should avoid getting programs from the internet when the source is not an official developer or provider. Pop-ups, promotional pages, and pop-ups are not the best sources for such things. Another tip is to choose Advanced or Custom installation options every time you get anything installed. This way, you control all those extra offers and can uncheck them from the list. 

Eliminate Helpermcp virus from the machine to avoid further scamming 

You may need to remove Helpermcp virus because it causes issues with the performance or speed of the machine with intrusive adware-type threat symptoms, but the main issue with this application is all the files and processes loaded on the device and running in the background.

The best tip for this Helpermcp virus removal is to rely on automatic tools that can eliminate threats of this type. Professional anti-malware programs can run a full system check and find intruders in various forms like infected files, malicious scripts and direct software that is dangerous or damaging. Then the only thing you as a user need is to double-check before coming back to using the computer as normal.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Helpermcp virus, follow these steps:

Remove Helpermcp from Mac OS X system

Get rid of Helpermcp virus from your mac device as soon as you can, so serious system damage can be at least avoided

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Helpermcp or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of Helpermcp from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Helpermcp and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Helpermcp removal. Click on 'Reset Firefox' button for a couple of times

Eliminate Helpermcp from Google Chrome

You may need to check the browser for additional content related to Helpermcp virus

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Helpermcp and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Helpermcp removal. Click on 'Reset' button to complete your removal

Erase Helpermcp from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Helpermcp or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Helpermcp removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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