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Mac Cleanup Pro. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: System tools

Mac Cleanup Pro is a fake Mac optimizer that spreads with the help of the fake Adobe Flash Player

Mac Cleanup Pro
Mac Cleanup Pro virus is a program designed to lure people into purchasing a license key for the useless software.

Mac Cleanup Pro is a potentially unwanted application (PUP) that looks legitimate and handy while gathering various sensitive information about its user. Just like Advanced Mac Cleaner, Mac Auto Fixer, and similar viruses, this tool appears to be a good Mac OS optimizing program. However, the program has been using deceptive techniques to spread around and then delivering deceptive advertisements to convince its victims that they have numerous issues on their computers. At the moment, the virus is spreading as a Flash Player update by using such and similar notifications: Flash Player Update!Adobe Flash Player is out of date, and similar. Beware that these ads are fake. They are associated with adware[1] trying to infect the system with a totally useless app. Additionally, Mac Cleanup Pro starts scanning the system and returns fake scan results promoting its license. However, you should never invest in such tools if you don't want to lose your money.

Name Mac Cleanup Pro
Type Potentially unwanted application
Symptoms Delivers questionable scan results; promotes its full version; redirects to Bing 
Affects MacOS
Distribution Software bundling, deceptive ads offering the fake Adobe Flash Player and similar software/updates
Elimination Use Reimage for cleaning the system and fixing virus damage

While the term “Mac Cleanup Pro virus” is not entirely accurate, users have been actively using it to describe their struggle with this program. The biggest concern is its intrusive behavior that has been frustrating people for several months now. After infiltrating its target computers with the help of bundling, the PUP has also been causing havoc on the system and also failing to leave the system when being asked.

The main activity of Mac Cleanup Pro relies on fake system scanners that are displayed each time the system is rebooted. Additionally, the app starts reporting numerous issues and offers to purchase its license to fix all of them. All these scanners can significantly diminish the time you spend on your device and make your computer or browser run slow.

You may also notice that your Safari, Google Chrome or Mozilla Firefox browsers have started displaying numerous ads while browsing the Internet. This promotional content is used to promote either this tool or similar applications that are supposed to:

  • fix errors;
  • improve computer's speed;
  • disable ads on your computer;
  • remove malware;
  • make your PC run faster.

However, this list is used just to trick you into installing even more PUPs on your computer. Additionally, these programs can not only start interrupting you with their fake ads but can also trick you into purchasing their useless full versions. 

Another big problem with programs like Mac Cleanup Pro and other suspicious tools is the relation with advertisers and sponsors. This association leads to data gathering and sharing the accumulated information with third-party companies. Your IP address, location, browsing history, most viewed sites, and other online preferences can be tracked. Later on, this information can be used to generate more commercial[2] content on your screen.

There are tons of similar programs that look legitimate and useful but provide no real value. Unfortunately, they can also affect the performance of your device, its speed, and even security. You need to remove Mac Cleanup Pro as soon as you notice any of these signs showing that you are affected by the PUP:

  • constant redirects to commercial sites;
  • pop-up ads delivered to your screen;
  • promotional content;
  • messages about your device being infected;
  • suggestions to purchase a license key of Mac Cleanup Pro. 

Mac Cleanup Pro removal can be performed by using your antivirus tool or manual removal method which is described below. Later on, use programs like Reimage to fix the damage caused by these silent infections. There is a possibility that, during the infiltration, additional threats got on your computer and affected significant parts of the system. If your Safari or other web browser keeps redirecting you to Bing, reset the affected browser

To uninstall Mac Cleanup Pro from the system, use the guide at the end of this post. However, the full system scan is still considered more reliable as the virus has been spreading together with “OperatorMac” and similar components. At the moment of writing, Malwarebytes Malwarebytes is considered the easiest way to get rid of this virus. If you want to use your own tools, rely only on reputable ones to clean your system thoroughly. 

Software bundling is a deceptive technique used to distribute PUPs

Various fake error messages promote or distribute rogue system optimization tools as capable to fix virus damage. Unfortunately, these tools cannot fix issues on your computer. Silent intruders that come to computer without consent and permission gives the opposite effect.

According to researchers[3], the most common method used to spread this fake Mac optimization program is fake ads offering Abobe Flash Player, Mojave, and similar updates.[4]. We can assure you that Apple has nothing in common with this virus. That's why it has always been recommended using official sources while looking for updates.

Additionally, this tool can come into the system together with other freeware bundles distributed during insecure installations. If you opt for Default or Quick method you may get additional tools and programs installed on the system. This is the silent method that affects the performance of your computer. 

Choosing Advanced or Custom options everytime you install any program can beneficial because you can de-select unwanted applications and install the tools you need only. Also, getting your software and updates from reputable sources helps in avoiding these silent cyber infections.

Mac Cleanup Pro removal should be followed by a full system scan

You need to remove Mac Cleanup Pro from the system as soon as possible and since this is an aggressive program which can install other tools, lead its victims to financial damage and lead to other issues. It roots deep inside the system, so make sure you don't waste your time with this threat.

Having in mind that the PUP has been using different techniques to prevent its removal, you should use automatic anti-spyware software. Such programs will not only help you get rid of this virus but will also improve the performance of your device by eliminating browser helper objects and similar malware-related components. 

Mac Cleanup Pro removal can also be performed manually. To uninstall the virus and fix issues related to it, carefully follow the guide given below. However, a thorough system scan is also recommended as a way to terminate this PUP completely. 

 

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Mac Cleanup Pro, follow these steps:

Mac OS XGoogle ChromeSafariInternet ExplorerMicrosoft EdgeFirefox

Remove Mac Cleanup Pro from Mac OS X system

To uninstall Mac Cleanup Pro from Mac, get rid of its entry. You should also delete the fake Flash Player and similar apps that seem suspicious. Finally, make sure you check Library/Application Support and similar locations:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Mac Cleanup Pro or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
Mac OS XGoogle ChromeSafariInternet ExplorerMicrosoft EdgeFirefox

Eliminate Mac Cleanup Pro from Google Chrome

If Chrome keeps redirecting you to Bing or a similar site, use this guide to reset your web browser:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Mac Cleanup Pro and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Mac Cleanup Pro removal. Click on 'Reset' button to complete your removal
Mac OS XGoogle ChromeSafariInternet ExplorerMicrosoft EdgeFirefox

Uninstall Mac Cleanup Pro from Safari

Get rid of Mac Cleanup Pro from Safari completely by following these instructions:

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Mac Cleanup Pro or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Mac Cleanup Pro removal process. Select all options and click on 'Reset' button
Mac OS XGoogle ChromeSafariInternet ExplorerMicrosoft EdgeFirefox

Get rid of Mac Cleanup Pro from Internet Explorer (IE)

Reset IE to refresh your web browser and stop redirects to unwanted websites:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Mac Cleanup Pro and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Mac Cleanup Pro removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
Mac OS XGoogle ChromeSafariInternet ExplorerMicrosoft EdgeFirefox

Erase Mac Cleanup Pro from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Mac Cleanup Pro should be removed from your Microsoft Edge browser.

Mac OS XGoogle ChromeSafariInternet ExplorerMicrosoft EdgeFirefox

Delete Mac Cleanup Pro from Mozilla Firefox (FF)

Fix Firefox with the help of this guide:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Mac Cleanup Pro and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Mac Cleanup Pro removal. Click on 'Reset Firefox' button for a couple of times

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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References

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