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HrHr ransomware. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Ransomware

HrHr ransomware is a deadly crypto-virus which encrypts users’ files

Image of HrHr ransomware

HrHr ransomware is a crypto-virus which locks up users’ files and demands ransom for the decryption key. The ransom is usually demanded in Bitcoin or other cryptocurrencies. The deadly ransomware affixes “.leenapidx@snakebite.com.hrhr” extension to each file and renders them unusable. Additionally, a help.txt file is generated and placed on users’ desktop.

Cybercriminals urge users to contact them via email created via Tor network since other emails are not accepted at all. Hence, a user is encouraged to download Tor browser and follow the link provided. If user proceeds, HrHr virus creators might give the instruction for file decryption.

The .txt file states the following:

Hello. Your files have been encrypted.
For help, write to this e-mail: leenapidx@snakebite.com
Attach to the letter 1-2 files (no more than 3MB) and your personal key.
If within 24 hours you have not received a response, you need to follow the following instructions:
a) Download and install TOR browser: easy.ktml.en
b) From TOR browser, follow the link: torbox3uiot6wchz.onion
c) Register your e-mail (Sign Up)
d) Write us on e-mail: rikkibarker@torbox3uiot6wchz.onion

ATTENTION: e-mail (rikkibarker@torbox3uiot6wchz.onion) accepts emails, only with e-mail registered in the TOR browser at torbox3uiot6wchz.onion.
Your personal key:

HrHr ransomware encrypts a variety of files, such as .jpg, .gif, .exe, .mpeg, .mp3, .doc, .html and similar. Each victim is assigned a different decryption key which is stored on a remote server. Hence, unlocking files without it becomes almost impossible. Crooks are also offering victims to email them few files (up to 3MB) and allow them to show that data decryption is possible.

However, we do not recommend contacting these culprits. Ransomware creators are known to ignore users, even after the demanded ransom is paid.[1] Therefore, you are risking not only losing your files but money too. Additionally, you would encourage attacks developing more viruses which infect other innocent users. Instead, you should remove HrHr ransomware and then proceed with file recovery procedure.

Unfortunately, there are very few options to recover encrypted files. It can be done via backup or using alternative programs which might help (please check the instructions below this article). You should pick Reimage, Malwarebytes or Plumbytes Anti-MalwareNorton Internet Security for HrHr ransomware removal as this security software is designed to overcome even the most dangerous malware.

Sometimes security experts manage to crack the code and create a decrypter. However, there is no known decrypter for HrHr ransomware available yet. Thus, there is a good reason to keep regular backups on an external database (or Cloud). Local backups are not that helpful – data on them is encrypted too.

Additionally, ransomware renders your computer vulnerable to additional infections as system files are compromised. You might obtain spyware[2] which records every keystroke and steal your personal information, such as personal banking details, social network passwords, email passwords, etc.

Do not carelessly open spam emails and avoid ransomware attacks

The most prevalent ransomware distribution method is via spam emails. Email providers typically have built-in security software which recognizes and marks up suspicious emails. Therefore, you should never ignore these warnings as they can disclose malicious file content.

Typically, the phishing email is sent out to hundreds if not thousands of users. Therefore, it is critical to recognize these emails and delete them immediately.

The email author usually presents himself as a representative of the influential organization, such bank or government and urges the user to open the attachment which is usually in the form of .doc, .txt or .pdf files. Never open these attachments as they instantaneously start file encryption process! Alternatively, the criminal might provide a link to unknown web address – do not click on it.

We highly advise you not to visit websites of dubious content and torrent sites. Some illegal software might have malware embedded directly into the installer. Therefore, you should download only legitimate applications.

Never attempt to eliminate HrHr ransomware manually

Security experts[3] warn that ransomware is a particularly dangerous attack which corrupts system files. Thus, we do not advise you to remove HrHr virus manually as the procedure is exceedingly complicated (you might damage system files in the process and break the whole system). You should always choose professional software which was designed to deal with most persistent viruses.

Therefore, we suggest you pick Reimage, Malwarebytes or Plumbytes Anti-MalwareNorton Internet Security for HrHr ransomware removal. Do not forget that the virus might prevent anti-malware software from being started. Hence, you should reboot your PC in Safe Mode with Networking and start the program from there.

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If you decided to select another anti-spyware, uninstall Reimage from your computer.
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To remove HrHr virus, follow these steps:

Remove HrHr using Safe Mode with Networking

HrHr ransomware might block your security software from starting. Thus, you should restart your PC and enable Safe Mode with Networking.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove HrHr

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete HrHr removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove HrHr using System Restore

If the above-mentioned does not work, you can try System Restore function:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of HrHr. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that HrHr removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove HrHr from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

Never pay ransom to attackers as you might end up without your files AND money. Instead, we recommend trying these alternative methods, which might be able to help you with data recovery.

If your files are encrypted by HrHr, you can use several methods to restore them:

You can employ Data Recovery Pro

Data Recovery Pro is a professional software which was created to restore corrupted files. In some cases, it might be useful while trying to recover files affected by ransomware.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by HrHr ransomware;
  • Restore them.

Windows Previous Versions feature

This method will only work if you had System Restore function enabled during ransomware attack.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer might help you as well

If you are lucky enough to encounter ransomware which does not delete Shadow Volume Copies, ShadowExplorer will recover all your files.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

HrHr decryptor is not available yet

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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