Ihr Computer wurde gesperrt und alle Daten verschlüsselt wurden virus (Removal Guide) - Nov 2017 update

Ihr Computer wurde gesperrt und alle Daten verschlüsselt wurden virus Removal Guide

What is Ihr Computer wurde gesperrt und alle Daten verschlüsselt wurden virus?

“IHR COMPUTER WURDE GESPERRT” virus displays fake alert to trick naive computer users


“IHR COMPUTER WURDE GESPERRT” is a fake pop-up message that is displayed on bogus Germain websites. It claims that your PC is disabled and all of your important data such as log-in names, passwords, and credentials are at risk. Scammers also urge the victim to reach the authorized support help via 0 800 723 4924 number. However, analysts from DieViren.de[1] explain that this is not a legitimate alert and warn not to contact the criminals.

This virus has also been known as “Ihr Computer Wurde Gesperrt und Alle Daten Verschlüsselt Wurden” and used to lock the computer for a ransom. Computer users have been seeing it as a fake FBI alert that reports about copyrighted content on user's computer. Typically, this alert locked computers to scare its victims into paying the invented fine.

Today “IHR COMPUTER WURDE GESPERRT” scam displays the following message:

Fehler # DW6VB36.
Bitter rufen Sie uns sofort an unter: 0-800-723-4924. Ignorieren Sie diese wichtige Warnung nicht.. Wenn Sie diese Seite schließen, wird der Zugang auf Ihren Computer deaktiviert, um weitere Schäden an unserem Netzwerk zu verhindernihr Computer hat uns alarmiert, dass er mit einem Virus und Spyware infiziert wurde. Die folgenden Daten werden gestohlen …
Facebook-Login >Kreditkartendaten >E-Mail-Konto-Login >Auf diesem PC gespeicherte Fotos. Sie müssen uns sofort kontaktieren, damit unsere Ingenieure Sie per Telefon durch den Löschvorgang führen können. BITTE rufen Sie uns in den nächsten 5 Minuten an, bevor Sie mit einem Verlust Ihres gesamten Computers zu rechnen haben.
Völlig kostenlos erreichbar unter : 0-800-723-4924

If you happen to see this message on your computer, make sure you ignore it. Besides, we suggest you to remove “IHR COMPUTER WURDE GESPERRT” fake alert as soon as you encounter the alert.

"IHR COMPUTER WURDE GESPERRT" image"IHR COMPUTER WURDE GESPERRT" virus displays a fake pop-up in German language.

Even though this virus attacks those who live in Austria and Luxembourg, be aware that there are many identical versions that are distributed in other world's countries at this moment. Yet, all of them are developed for the same reason — phishing[2]. If you call these fake technicians via the provided number, you can discover that your telephone bill was greatly increased for the “repair service”.

Besides, people working behind “IHR COMPUTER WURDE GESPERRT” virus can misuse your personal information to send you spam messages or swindle your money in other ways. Moreover, scammers might ask you to give a remote access to you computer to “fix” the critical error. However, what they would probably try is to infect the system with malicious programs and insist on paying more more for their services. Besides, there is a possibility that this fake message is used to promote useless security software that is offered once the victim contacts the criminals.

You should neither call the scammers nor purchase expensive antivirus programs. Alternatively, start “IHR COMPUTER WURDE GESPERRT” removal with a reliable anti-malware software such as FortectIntego or any other of your choice.

A potentially unwanted program (PUP) is the reason why you encounter such fake pop-up messages

“IHR COMPUTER WURDE GESPERRT” is categorized as a potentially unwanted program (PUP)[3] that secretly infiltrates the computer without your knowledge. It is often bundled together with other free third-party applications that you can download from suspicious sites.

You should avoid any types of illegal downloads and always choose to install software with Custom or Advanced options. They will allow you to detect any pre-selected boxes that permit to install bundled programs. You must un-tick them and carefully monitor the process.

Remember that Quick or Recommended settings will hide the marks allowing additional downloads and trick you to unconsciously install the potentially unwanted program (PUP).

Terminate “IHR COMPUTER WURDE GESPERRT” virus within a few minutes

Depending on the version your are dealing with, you need to find either adware-type program or ransomware which is related to “IHR COMPUTER WURDE GESPERRT” scam. If you want to opt for a fast and safe removal option, choose a professional security software and let it scan your files thoroughly. All programs that have been tested with this virus are listed below.

Those who are up for a challenge, can try to remove “IHR COMPUTER WURDE GESPERRT” virus manually with the help of the guide presented below. Just remember that skipping steps might lead to severe computer damage. Besides, keep in mind that we can't provide exact names of adware and ransomware, so you will have to eliminate all suspicious entries. Thus, strictly stick to the guidelines.

You may remove virus damage with a help of FortectIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of Ihr Computer wurde gesperrt und alle Daten verschlüsselt wurden virus. Follow these steps

Uninstall from Windows

You can remove “IHR COMPUTER WURDE GESPERRT” virus from your Windows OS with the help of the instructions provided below. Make sure you remove all programs that look suspicious.

Instructions for Windows 10/8  machines:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program. Uninstall from Windows 1
  3. From the list, find the entry of the suspicious program.
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK. Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program. Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete from macOS

Remove items from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for all related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash) Uninstall from Mac 1

To fully remove an unwanted app, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the related .plist files. Uninstall from Mac 2

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom. Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear. Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running. Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick Delete Advanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose Advanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove. Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now. Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset. Reset Chromium Edge

Remove from Mozilla Firefox (FF)

To fix your Mozilla Firefox browser, remove any extensions that might be related to the adware and restart it.

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2

Remove from Google Chrome

To get rid of the annoying fake pop-ups, remove suspicious plug-ins that are linked to the “IHR COMPUTER WURDE GESPERRT” virus from your Google Chrome browser. You can also reset this browser.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

Delete from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension and select Uninstall. Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History. Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches. Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of Ihr Computer wurde gesperrt und alle Daten verschlüsselt wurden registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

How to prevent from getting adware

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Jake Doevan
Jake Doevan - Computer technology expert

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