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ImSorry ransomware virus. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Ransomware

ImSorry ransomware is a file-locking virus that aims to gain profits illegally for its developers

Ransom note by ImSorry ransomware virus

Questions about ImSorry ransomware virus

Sorry ransomware is a dangerous crypto-malware that aims to encrypt valuable information on the targeted computer and demand a ransom for the decryption tool. Currently, it uses AES[1] ciphers to lock the files with .sorry or .imsorry extension. After it finishes encoding data, victims receive Read me for help thanks.txt or How Recovery Files.txt documents which serve as ransom notes and insist on paying $500 ransom in Bitcoins.

Name ImSorry ransomware
Also known as Sorry ransomware
Amount of the ransom $500 in Bitcoins
Indicated emails systems@hitler.rocks and systems@tutanota.com
Distribution Travels inside the attachments of malicious spam emails
Extensions .imsorry and .sorry
Ransom notes Read me for help thanks.txt; How Recovery Files.txt
Removal The only way to uninstall Sorry ransomware from the system is to get a professional antivirus, like Reimage

It is worth knowing that .sorry extension ransomware virus has another its version which is very similar to the original one. However, the ransom notes might slightly differ, so the other variant of the malware indicates systems@hitler.rocks and systems@tutanota.com email addresses to make the payment after infection. 

ImSorry ransomware note

Malware is activated from the ImSorry.exe file. This malicious file is usually dropped on the system when a user clicks on a malicious email attachment. Once executed, ImSorry ransomware starts scanning device looking for the targeted files and encrypting them. Apart from damaging the data, it might also modify Windows Registry and install various dangerous files to run with system startup and perform its tasks.

ImSorry ransomware example with encrypted files

Here is the extract of the .sorry file extension virus ransom note:

Hello, I hate to inform you but your files have been encrypted.
To get them back you must pay me a small fee.
Instructions are buy btc then pay me then i'll simply give you, your encryption key.

The instructions given in the ransom-demanding message state that people have to pay $500 in Bitcoins and transfer this sum of money in three weeks time to the provided address. Otherwise, the attacker says that the decryption key will be destroyed and the possibility to recover files encrypted by Sorry ransomware will be lost.

ImSorry ransomware extension

Once victims make the transaction, they are instructed to enter the payment address inside the given address box, and the Sorry ransomware decryptor is supposed to show up automatically in the ransom window. Later, the hacker claims that his victims merely need to click “Decrypt Files” button, and all the data should be rescued.

However, these empty promises are just a psychological trick to help swindle money and gain illegal profits for the developer of Im Sorry virus. Cybercriminals are widely known for their social engineering techniques that make people believe that the only option to regain the data is to pay the ransom. We want to warn you that it is not true! 

ImSorry ransomware virus message with the ransom demand

If you remove Sorry ransomware virus, you will be able to try alternative file recovery techniques which can help you retrieve almost all of the encrypted data. The instructions how to use them are presented at the end of this article. Although, you must first get rid of this dangerous cyber threat.

The easiest way to complete ImSorry ransomware removal is to scan your system with a robust anti-malware software. For that, we suggest using Reimage. The elimination procedure will only require to click a few buttons and wait for the scan to finish. Otherwise, you can take your PC to the nearest IT technician.

ImSorry ransomware ransom note

What is more, this crypto-malware might also be capable of opening a backdoor to other malware. Thus, if you let the virus to stay on the computer, you are risking to catch other cyber infections and put your private information at risk. Therefore, you should not delay and get rid of Sorry ransomware as soon as possible.

Spam emails: hackers impersonate legitimate companies to infiltrate ransomware

ImSorry ransomware distribution technique

Similar to most ransomware-type cyber threats, ImSorry ransomware spreads via multiple ways, including malicious spam emails, peer-to-peer (P2P) networks and malicious online ads. Therefore, users are advised to stay cautious on a daily basis and try to monitor their computer for suspicious downloads.

However, recently, we have received a report that ImSorry virus is actively spreading with the help of malspam campaigns[2] that trick people into clicking an obfuscated Word or PDF document. The attackers have created letters which look like sent from a legitimate company to gain the victim's trust.

Unfortunately, this is only a well-designed distribution technique which helps infiltrate ransomware on the targeted systems. Thus, you should carefully check your email box for suspicious letters. Additionally, open only the ones which are sent from an authorized person or the one you know.

Also, various file-sharing sites and P2P networks might also distribute this cyber parasite. The file-encrypting virus might be presented as a useful program there. Also, it might show up as a misleading ad that offers to install a critical update. In spite of all the potential dangers that lurk in the cyberspace, our IT professionals suggest you always to use security software for protection.

I Am Sorry virus removal guide

As we have mentioned throughout the article, the ImSorry virus is a highly dangerous cyber threat and trusting its author is not a wise decision either. If you uninstall the malware, you will have an option to use multiple recovery techniques to get your files back. 

However, Novirus.uk[3] teams says that since ransomware-type infections are explicitly sophisticated, they can not only protect themselves against elimination but also let other malicious programs inside your system. For this reason, we suggest you remove ImSorry ransomware as quickly as possible, and the easiest way to do so is with a professional antivirus.

For Sorry ransomware removal we recommend using Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, or Malwarebytes Anti Malware. They have an easy-to-use user interface and complete the majority of the procedure automatically. However, feel free to use another reputable malware removal software of your choice as well.

After you get rid of Sorry ransomware, don't forget to check the recovery instructions appended at the end of this article. We recommend trying all of the indicated software to find the best one for you. If you have any further questions, feel free to contact us.

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If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall ImSorry ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual ImSorry virus Removal Guide:

Remove ImSorry using Safe Mode with Networking

If you cannot install malware removal program, follow the steps below in order to deactivate the virus and access security software.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove ImSorry

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete ImSorry removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove ImSorry using System Restore

If ImSorry malware prevents from running automatic removal, try System Restore method to activate security program.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of ImSorry. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that ImSorry removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove ImSorry from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by ImSorry, you can use several methods to restore them:

Data Recovery Pro might help to restore files encrypted by ImSorry ransomware

This professional tool is designed to restore corrupted, deleted and some of the encrypted files. Thus, it should help you to recover at least some of the files.

Take advantage of Windows Previous Versions feature

If System Restore method has been enabled before the ImSorry attack, you could travel back in computer's time and access previously saved versions of the encrypted files.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer might be handy in data recovery

If malware failed to delete Shadow Volume Copies of the targeted files, you could use ShadowExplorer and recover the files with the help of it.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

ImSorry decryptor is not available yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from ImSorry and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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