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ImSorry ransomware virus. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Ransomware
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ImSorry ransomware asks $500 for data recovery

ImSorry is a ransomware-type virus that uses AES cryptography[1] to encrypt documents, pictures, audio, video, and other files on the attacked computer. All targeted files are marked with the .imsorry file extension that makes them impossible to open and use. Just like any other file-encrypting virus, this one also drops a ransom note as soon as all data is corrupted. The ransom note is called “Read me for help thanks.txt.” This text file includes steps that victims need to take in order to get back access to the files encrypted by ImSorry ransomware. People have to pay $500 in Bitcoins and transfer this sum of money in three weeks time to the provided address. Otherwise, the decryption key will be destroyed and the possibility to recover files will be lost. Once victims make the transaction, they have to enter payment address, and the decryption key is supposed to show up automatically in the lockscreen ransom message. Thus, victims just have to click “Decrypt Files” button, and all the data should be rescued. However, this scenario may never happen. Cyber criminals might take your money and do not help to recover your files. Bear in mind that this malicious program is designed to swindle the money. Thus, data recovery is just the matter of hackers’ conscience. We do not recommend taking this risk. Remove ImSorry with the help of Reimage and try alternative recovery methods. There might be a way to restore at least some of your files safely.

Ransom note by ImSorry ransomware virus

Malware is activated from the ImSorry.exe file. This malicious file is usually dropped on the system when a user clicks on a malicious email attachment. Once executed, ImSorry ransomware starts scanning device looking for the targeted files and encrypting them. Apart from damaging the data, it might also modify Windows Registry and install various dangerous files to run with system startup and perform its tasks. What is more, this crypto-malware might also be capable of opening a backdoor to other malware. Thus, if you let the virus to stay on the computer, you are risking to catch other cyber infections and put your private information at risk. Therefore, you should not delay ImSorry removal. Nevertheless, this won’t help to rescue your files; it’s a crucial task. Currently, decryptor is not available. However, you can use backups, try additional recovery methods and hope that decryption software will be released soon.

Ransomware distribution and infiltration strategies

ImSorry ransomware virus might enter the system when a user clicks on a malicious email attachment, malware-laden ad, downloads and installs bogus software or updates, or uses outdated programs or operating system. Thus, developers of the virus might be using multiple distribution methods in order to achieve their goal. Undoubtedly, the most powerful and successful strategy is spam email campaigns[2] that trick people into clicking an obfuscated Word or PDF document. Thus, rushing to click suspicious attachments might lead to data loss. Various file-sharing sites and P2P networks might also distribute this cyber parasite. ImSorry might be presented as a useful program. Also, it might show up as a misleading ad that offers to install a crucial update. Nevertheless, updating programs is important to prevent cyber attacks; you should know that ads are not safe download source.

Terminating ImSorry virus from the system

Automatic ImSorry removal option is the only safe way to clean the computer. Thus, you have to install powerful malware removal program, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware. After the installation, you need to update your chosen tool and run a full system scan several times. It helps to delete all ransomware-related files and components. However, if you cannot install or access security tool, have a look at our prepared instructions below. They will help to deal with this obstacle and remove ImSorry entirely.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall ImSorry ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual ImSorry virus Removal Guide:

Remove ImSorry using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

If you cannot install malware removal program, follow the steps below in order to deactivate the virus and access security software.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove ImSorry

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete ImSorry removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove ImSorry using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

If ImSorry malware prevents from running automatic removal, try System Restore method to activate security program.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of ImSorry. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that ImSorry removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove ImSorry from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

Currently, the only safe and effective way to restore encrypted files is to use backups. If you do not have them, please try alternative recovery solutions.

If your files are encrypted by ImSorry, you can use several methods to restore them:

Data Recovery Pro might help to restore files encrypted by ImSorry ransomware

This professional tool is designed to restore corrupted, deleted and some of the encrypted files. Thus, it should help you to recover at least some of the files.

Take advantage of Windows Previous Versions feature

If System Restore method has been enabled before the ImSorry attack, you could travel back in computer’s time and access previously saved versions of the encrypted files.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer might be handy in data recovery

If malware failed to delete Shadow Volume Copies of the targeted files, you could use ShadowExplorer and recover the files with the help of it.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

ImSorry decryptor is not available yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from ImSorry and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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