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INCANTO ransomware virus. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Ransomware
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INCANTO ransomware blocks access to your files and asks to pay a ransom

INCANTO ransomware

INCANTO ransomware is a new computer virus that damages victim’s files using RSA-1024[1] encryption algorithm. As a consequence, the malware leaves a ransom note called !!!GetBackData!!!.txt which contains a message from cyber criminals. They demand paying a ransom[2] to malware authors in order to get access to files again. Criminals leave incantofiles@bitmessage.ch and incantofiles@india.com email addresses as the only way of contacting them.

The first thing that ransomware does after becoming active is scan all folders and files stored in them for valuable data – pictures, documents, videos, audio files and similar. The program that is responsible for data encryption also marks every file  it touches with .INCANTO file extension which it adds after the original file extension.

Following a successful data encryption, the malware outputs a message into a text file which it copies to every folder that contained at least one target file. Below you can see part of the ransom note.

All files with .INCANTO extension are encrypted.

Encryption was produced using private key RSA-1024 generated for this computer.

To decrypt your files, you need to obtain private key + decrypt software.

Losing all data you stored on your computer is not a pleasant experience. However, it does not mean that you will get access to it again if you pay the criminals (they are going to ask you to pay a certain sum of money in Bitcoins). Therefore, we recommend you to remove INCANTO virus using anti-malware program. For instance, you can use Reimage or Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus.

The malicious virus travels via email

Before we proceed to INCANTO removal, you must learn how ransomware spreads. Malicious spam is known to be the most common malware distribution technique that is likely used for proliferation of this virus as well. We suggest you to follow these simple security tips shared by Zondervirus.nl professionals[3]:

  • Be very careful when exploring messages in your email. Before opening any file or link added to the virtual message, ask yourself whether you can trust the sender of the message. Remember that scammers use spoofed emails to trick victims into thinking that the email was sent by a trustworthy person/company.
  • Avoid clicking on aggressive Internet ads and never agree to install software updates suggested by shady-looking Internet sites. Remember that offering software updates is one of deceptive advertising techniques that often helps to trick users into installing unnecessary or even malicious programs.

Remove INCANTO ransomware and get access to your files

It is extremely important to remove INCANTO virus as quickly as possible. However, the malware can attempt to stop you from using your security program and block its processes. To successfully eliminate the ransomware, you should reboot your PC in a proper mode first.

INCANTO ransomware removal guidelines are provided below. They will explain to you how to restart your PC in Safe Mode with Networking and delete the malicious components automatically. We’d like to point out that you should not attempt to delete the virus manually as you can overlook some malicious files and leave your machine vulnerable to further malware attacks.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall INCANTO ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual INCANTO virus Removal Guide:

Remove INCANTO using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

To kill INCANTO virus, you need to restart your computer using the given instructions first. After doing so, use a reliable security program to find and eliminate malicious files.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove INCANTO

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete INCANTO removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove INCANTO using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of INCANTO. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that INCANTO removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove INCANTO from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

Unfortunately, malware removal programs (anti-malware, anti-spyware, antivirus) can only delete the virus, but they won't help you to recover you files. In fact, recovery of encrypted data is extremely hard procedure and usually without a decryption key it is not even possible to complete it. However, if you do not have a data backup to use, you can try these techniques:

If your files are encrypted by INCANTO, you can use several methods to restore them:

Run Data Recovery Pro software

Without a data backup, we suggest trying this software. It can help you to restore some of the corrupted files, although it might fail to fix all of the encrypted files.

Shadow Explore software might help you to restore .incanto files

ShadowExplorer is a program that uses Volume Shadow Copies to restore corrupted files. If you are lucky and the virus did not delete these copies, this software will help you to recover your files.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from INCANTO and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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References