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Remove Instant Support ads (Removal Guide) - Jul 2017 update

removal by Julie Splinters - - | Type: Adware

Instant Support delivers fake security alerts and wants users to call to fake support line

Instant Support ads on commercial website

Instant Support is a suspicious adware[1] that sneaks inside computer unnoticed and pretends to be a reliable technical support provider. What is more, adware might deliver other commercial content and reduce browsing quality. Adware mostly aims at Win 10 and Win 7 users; however, other Windows versions might be affected as well.

Questions about Instant Support ads

It does not matter which Internet browser you prefer to use – Google Chrome, Internet Explorer or Mozilla Firefox – this adware will affect all of them. Instant Support toolbar installs its browser extension that might send you various pop-up messages which will make you concerned about the state of your computer. Typically, they claim:

Our Microsoft trained technicians are standing by ready to help you resolve all your PC issues and more.

In addition, Instant Support ads will offer you to get free assistance via these phone numbers: (888) 693-5841 or (866) 818-5310 but you should never call these numbers! Otherwise, you will be shocked when you will receive your next phone bill. The Instant Support staff is going to talk with you about your computer, but you should know that the minute rate of this support number is extremely high.

We strongly advise you to ignore such pop-ups. Remember that you can receive such misleading pop-ups offering PC support not only from Instant Support but also from any other adware as well. Thus, you should be aware of signs of adware infiltration, such as increased amount of online ads or redirects to sponsored sites.

This PUP belongs to Trojan.Tech-Support-Scam group. Thus, Instant Support virus might display error messages from Windows taskbar and Windows Event logs. However, you should not be fooled by this hoax.[2] Keep in mind that Windows support service does not require to call technicians to solve various problems. Thus, you are dealing with tech support scam[3].

In order to remove Instant Support and all other PUPs or possible computer threats automatically, we suggest installing Reimage anti-malware, which will detect and eliminate this cyber infection. What is more, it will protect your PC from similar cyber threats in the future.

If you are looking for manual Instant Support removal instructions, you can find them at the end of the article. Keep in mind that adware may have installed numerous components and other PUPs to the system and web browsers. Thus, you need to get rid of them all.

The image of Instant Support adware
Instant Support shows fake pop-ups informing about various errors that have to be fixed immediately.

Bundling helps adware to step inside the computers

Instant Support adware is spread with other freeware and shareware. If you download free programs from the web from time to time, you have to be super cautious, because there's a chance of installing a bundled software[4] pack.

Developers of this PUP will not clearly notify you about extra applications added to your download pack, and you will not know about them unless you check it yourself. At the moment of writing, it was mentioned that this parasite spreads in a bundle with PC Accelerate.

To avoid this and similar applications, you have to find out about optional downloads by following these tips:

  1. Skip the traditional ''Standard'', ''Basic'', ''Regular'' or ''Default'' modes and choose whether ''Advanced'' or ''Custom'' ones instead.
  2. Follow each of the steps carefully and attentively in order not to overlook the list of pre-selected third-party programs.
  3. Once you see the list, you can reject unwanted applications by taking off the tick sign near the suggestions to install them.
  4. Now, you can proceed further and finish the installation process.

Keep in mind that doesn’t matter where you live – in the U.S., the U.K, or China[5] – this tricky potentially unwanted application can enter the device if you do not pay proper attention to the installation of freeware or shareware. Otherwise, you will need to uninstall Instant Support or other annoying applications.

Showing how to get rid of the Instant Support virus

You can choose how to remove Instant Support – with or without the anti-spyware program. You can also try to delete this PUP manually. For that, we have provided step-by-step removal instructions below this article.

However, if you are a fresh computer user, it can be quite a challenging task to detect all infectious files that this program may have hidden deep in the computer's system. For this reason, we strongly recommend using a professional computer security tool, which will find all hidden junk files and eliminate them.

If you want to opt for automatic Instant Support removal, you should not choose professional and reputable security tool, but update it too. Only up-to-date software is capable of detecting and eliminating all PUPs and suspicious entries from the device.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Instant Support ads, follow these steps:

Remove Instant Support from Windows systems

When trying to remove Instant Support malware from your computer, you should look for PC Accelerate, PC Accelerate Pro and similar entries. We recommend uninstalling them as well.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Instant Support and related programs
    Here, look for Instant Support or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Eliminate Instant Support from Mac OS X system

To prevent the reappearance of Instant Support ads, you should also remove its related components. It has been approved that one of them is PC Accelerate (also known as PC Accelerate Pro).

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Instant Support or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall Instant Support from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Instant Support and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Instant Support removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of Instant Support from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Instant Support and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Instant Support removal. Click on 'Reset Firefox' button for a couple of times

Delete Instant Support from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Instant Support and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Instant Support removal. Click on 'Reset' button to complete your removal

Remove Instant Support from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Instant Support or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Instant Support removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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  1. Ivy96 says:
    October 21st, 2015 at 4:03 am

    I have seen these pop-ups messages on my screen! However, I have never though that they can be so deceptive. Luckily I havent called this number!!!

  2. Eleonora says:
    October 21st, 2015 at 5:58 am

    This is so frustrating! Sadly, I had to experience the tear-off… So I have received my phone bill, and I could not believe my eyes! The phone bill was HUGE. I feel the need to tell everybody – if you ever start receiving any pop-up windows repeatedly, you should know that an infectious program has sneaked into your computer!! Before clicking on any pop-up windows, or doing what they command you, firstly s look for any keywords that can reveal the presence of these ads. Then look it up on the web!

  3. Vicky says:
    June 27th, 2016 at 8:17 am

    Sadly, I could not remove this manually – it seems so difficult to me ;( I will invite a technician to fix this for me

  4. Hills says:
    June 27th, 2016 at 8:19 am

    You shouldnt! It will cost you a lot!

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