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JCandy ransomware virus. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: Ransomware
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New jCandy ransomware attacks reckless computer users

jCandy ransomware illustration

jCandy is a malicious program that stealthily infiltrates on the computer and encrypts an essential data. After the encryption, it drops a JCANDY_INSTRUCTIONS.txt file informing the victims about the ransomware attack. To recover the corrupted data with a .locked-jCandy extension, users are demanded to purchase Bitcoins[1] worth of $200 and transfer the ransom to a specific BTC address.

Since the developers of jCandy use sophisticated AES and RSA algorithms[2], they are sure that even IT professionals won’t be able to decrypt the files. Besides, they create an intimidating atmosphere by urging to make a payment in 48 hours, or the encrypted data will be deleted.

These methods have successfully helped to generate enormous amounts of illegal profits. However, we advise you not to motivate the cybercriminals to continue their attacks and refuse to pay a ransom. Be aware that there are no guarantees that they will keep their promises and give back the access to your data. Thus, you should concentrate on the jCandy removal instead.

Moreover, be prepared that there are hundreds of different so-called jCandy decryptors that you can purchase online. At this point, we want to assure you that unless the tools are verified, they are probably just a scam. Fraudsters try to benefit from gullible people by selling ineffective and high-priced programs.

Instead, remove jCandy virus with a professional security software and try to recover your files from the backup copies that are kept in the Cloud. Our top picks would be Reimage or Malwarebytes Anti Malware since they are reliable and will help you to eliminate the malware from your system safely.

The most active ransomware distribution methods

It is not a secret that hackers spread the file-encrypting viruses in several different ways to increase the rate of successful infections. The most popular methods employed are the following:

  • Spam e-mails holding an attachment of the ransomware’s executable file;
  • Fake software update installers;
  • File-bundles that contain a hidden malware.

Careless people often are not aware of the possible online threats. They can open a spam e-mail and trigger an automatic installation of the ransomware. Moreover, computer user’s might get deceived by the fake software updates that appear as pop-ups or download malware that is bundled with free applications.

If you want to protect your system from high-risk computer infections, follow one simple rule — monitor your online activity and never click on suspicious programs, ads, banners, offers or installers. It is important to be careful while surfing the web and use a reliable anti-malware software.

Employ an antivirus system to get rid of jCandy virus

We want to remind you once again not to trust the hackers and remove jCandy instead of paying a ransom. In most of the cases, ransomware is programmed to block the installation of the security software. Thus, you should reboot your computer to Safe Mode and circumvent the virus.

It is the best decision to use an automatic elimination method since regular computer users might not be able to get rid of all necessary files to clean their systems entirely. Thus, leading to even more damage.

Also, BedyNet.ru[3] experts have prepared instructions for those who want to perform a manual jCandy removal. However, it is necessary to follow the guidelines strictly.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall jCandy ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual jCandy virus Removal Guide:

Remove jCandy using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

jCandy removal requires you to boot your PC into Safe Mode with Networking.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove jCandy

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete jCandy removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove jCandy using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

If the above presented method was not successful, try to reboot your computer to Safe Mode with Command Prompt.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of jCandy. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that jCandy removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove jCandy from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

Remember that removing jCandy virus from your system won't help you to recover the compromised data. Although, you can try alternative tools developed to help victims after ransomware attack.

 

If your files are encrypted by jCandy, you can use several methods to restore them:

A professional Data Recovery Pro tool

This is an excellent program to use if you have unwillingly deleted important data or suffering from the consequences the file-encrypting virus. 

Windows Previous Versions function might be useful

We always recommend to enable System Restore function on your system. Thus, if you have, follow the instructions below and try to recover your most important files:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer may be the solution

This tool requires Shadow Volume Copies to retrieve corrupted data. Therefore, if you are lucky and the ransomware has not deleted them follow the guide below and learn how to use them:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from jCandy and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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References