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JeepersCrypt ransomware virus. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Ransomware
12

JeepersCrypt ransomware virus is decryptable

The JeepersCrypt virus is a ransomware type cyber infection that encrypts various types of files and appends. jeepers file extension. Authors of the ransomware demand to pay the ransom of 0.02 Bitcoins within 24 hours in order to get back access to the files. However, there’s no need to follow cyber criminals’ instructions provided in the ransom note because victims can decrypt their files free using StupidDecrypter. Malware payload JeepersCrypt.exe is usually installed on the system when a victim clicks on a malicious email attachment or infected link.[1] This crypto-malware installs its components on various Windows directories, such as %AppData%, %Windows%, %SystemDrive%, %Roaming%, %Local%, %LocalLow%, and %System32%. Then JeepersCrypt ransomware modifies sub-keys on Windows Registry[2] and starts encryption procedure. The virus starts system scan and looks for the targeted files types. Obviously, it aims at the most popular file types (e.g. MS Office, PDF, image, audio, video files, etc.) in order to cause more damage to the computer users and convince them to transfer the ransom.

The image of JeepersCrypt ransomware virus

As soon as data encryption is over .jeepers file virus drops a ransom note where cyber criminals inform about encrypted files. People are supposed to contact them via email jeeperscrypt@protonmail.com and obtain a private key necessary for data encryption. As we have already revealed, victims should not rush to send an email to crooks and follow their orders. Focus on JeepersCrypt removal and later use a free and safe decryption software. Ransomware elimination requires using a professional malware removal program. We recommend relying on Reimage and dedicating this task for it. However, you can use any other reliable software, but we want to warn that malware might be resistant. In order to remove JeepersCrypt automatically, you may need to restart your computer to the Safe Mode. You will find all necessary instructions how to do that at the end of the article.

Safe-looking email attachments might include malware executable

JeepersCrypt ransomware mostly spreads with the help of malicious emails.[3] Malware might be hiding under suspicious links or attached files. The main trick here is that the email itself might look like sent from the legal institution, for instance, bank or governmental organization, or well-known companies, such as Royal Mail, Amazon, etc. The content of the email might inform about dispatched order or inform about unknown activity on a bank account. The letter might express the urge to open the provided document and check particular details or click on the provided link in order to get more information about described issue. Bear in mind that JeepersCrypt virus might hide under obfuscated MS Word, PDF or ZIP files; thus, you should never rush opening attached documents. Always double-check the information about the sender and look for grammar mistakes.[4] If you did not expect to get such email, do not open any links or files and delete this email immediately. What is more, authors of the JeepersCrypt might also use exploit kits, drive-by downloads, and other ransomware distribution techniques. Thus, you should make data backups regularly and take all necessary precautions[5] in order to avoid the file-encrypting virus.

JeepersCrypt removal and data recovery solutions

You need to remove JeepersCrypt using professional malware removal program, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware. Ransomware is a complex and difficult cyber infection that might hide malicious files deeply inside the system and use legal system processes to make its detection quite difficult. For this reason, you should not try to delete malicious files manually and have to rely on security software. If you have problems with installation or running a full system scan with your preferred tool, follow the instructions below. They will help you to reboot the infected device to the Safe Mode with Networking and perform the automatic JeepersCrypt removal. Once the virus is gone, you can use data backups or download a decryption software to restore crypted files. If JeepersCrypt decryptor leaves some files encrypted, please try our suggested alternative recovery methods presented below.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall JeepersCrypt ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual JeepersCrypt virus Removal Guide:

Remove JeepersCrypt using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

In order to perform automatic malware removal, you need to restart your computer to the Safe Mode with Networking first. Follow the instructions below:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove JeepersCrypt

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete JeepersCrypt removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove JeepersCrypt using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

If the previous method did not work and you still cannot perform automatic ransomware removal, follow the steps below and try System Restore methods:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of JeepersCrypt. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that JeepersCrypt removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove JeepersCrypt from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by JeepersCrypt, you can use several methods to restore them:

Data Recovery Pro – alternative way to restore files encrypted by JeepersCrypt ransomware virus

Data Recovery Pro is not an official decryption software. However, this tool might be helpful if for some reason decryptor fails to restore your files.

Take advantage of Windows Previous Versions feature

If you need to restore only a few individual files encrypted by JeepersCrypt, you could follow these steps and copy previously saved versions of the encrypted files. However, in order to use this method, System Restore method had to be enabled before ransomware attack.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer – additional data recovery solution

This tool allows restoring files from Shadow Volume Copies of the encrypted files. If you want to use this tool, follow the steps below:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

JeepersCrypt decryptor

Malware researcher demonslay 335 released a decryption tool called “StupidDecryptor” which can restore data encrypted by JeepersCrypt malware. You can download the decryptor from here and follow these steps:

1. Extract the decryptor from the archive.

2. Run it as an administrator.

3. Select directories with encrypted files and simply click “Decrypt” button.

4. The decryptor will ask you to make copies of the encrypted files, and you should agree to make it and store in another folder.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from JeepersCrypt and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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  • Silas

    Thank God its decryptable!

  • Riordan

    Ransomware tricked me… Well, at least it wasnt as hard to remove it as I was expecting!

  • Ogden

    Thanks for the explanation how to remove JeepersCrypt. I had no idea that I need to restart my computer to safe mode.

  • Reuben

    i was so scared when i found out about this virus! luckily, i decided to google for the information and found your article. you saved me from paying the ransom! But now ill make data backups. It was the scariest experience in my life!

    • Zaza

      At least you have learnt the important lesson about necessity to backup your files 🙂