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Locker-Pay ransomware virus. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Ransomware
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Locker-Pay – a lock screen malware that threatens to destroy files on the targeted computer

Ransom note by Locker-Pay ransomware virus

Locker-Pay is a recently discovered malware that locks affected computer’s screen. Nevertheless, it belongs to the ransomware category; it cannot encrypt files at the moment. However, after the attack users, loose access to their computers and are asked to buy a “special unlocking key” within 48 hours.

Locker-Pay virus mostly spreads via malicious spam emails and enters the system when a user opens a suspicious attachment. Malware might drop its executable and install other harmful files in one of these directories:

  • %AppData%;
  • %Temp%;
  • %Roaming%;
  • %Common%;
  • %{User’s Profile}%;
  • %System32%.

What is more, it makes several system modifications and alters Windows registry in order to strengthen its presence. The Locker-Pay ransomware boots with system startup and prevents victims from using their computers by delivering a lock-screen message.

The messy message tells that the ransomware has locked the system. As a result, users cannot use any of their programs, access or use files. Crooks give 48 hours to pay the ransom. Otherwise, the computer’s hard drive will be formatted. The same issue is said to happen if users try to remove Locker-Pay or shut down the lock screen.

After the attack, victims can only click “How can I pay?” button or enter the unlock code. Other tasks are blocked. However, we do not recommend learning about the shady ways how to unlock your PC.

Security experts doubt that Locker-Pay can cause such damage. These threats are mostly used for scaring victims and convincing them to pay the ransom. However, we want to point out that following these orders and transferring Bitcoins does not guarantee that this deal is over. Crooks might ask for more money or do not provide working unlock key.[1]

Therefore, you should not let crooks to blackmail you. Hence, as soon as you see the lock screen, you should reboot the computer to the Safe Mode and employ professional security software. Reimage or another malware elimination program will assure that Locker-Pay removal is performed smoothly and safely.

Malicious spam emails might spread malware

The primary method to spread this crypto-malware is malicious spam emails. The letter might look like sent from customer support, delivery service, bank or other reputable institution. The message usually urges to open the attached document or click a link in order to find more information about various issues.

When a user opens an infected document, enables macros or downloads other files to the computer, they install malware payload on the system. Keep in mind that malicious files always are obfuscated, so you should be careful when opening unknown documents. Always check sender’s information, look up for grammar mistakes and follow other security tips to avoid ransomware attack.[2]

Our colleagues from Germany[3] note, that ransomware can also spread via fake or illegal downloads, malicious ads or use other techniques. Thus, it’s important to act safely on the web.

A step-by-step guide on how to bypass lock screen and remove Locker-Pay virus from the PC

The main problem with Locker-Pay removal is that it locks computer’s screen. Therefore, the first task is to bypass it. In order to do it, you have to reboot your computer to the Safe Mode with Networking. You can find detailed instructions below.

Once you get access to your PC, you have to install a reputable security software, update it and run a full system scan. If you do not know what tool to choose, we recommend trying one of these: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

We want to stress out that you should not try to remove Locker-Pay manually. It’s a complicated cyber infection that affects numerous processes on the system. Thus, trying to delete suspicious components one by one might be harmful. For this reason, you have to use a professional software.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Locker-Pay ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Locker-Pay virus Removal Guide:

Remove Locker-Pay using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

In order to disable the lock screen and remove malware from the computer, you have to reboot computer to the Safe Mode with Networking.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Locker-Pay

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Locker-Pay removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Locker-Pay using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

This method might also help to bypass the lock screen and remove Locker-Pay automatically.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Locker-Pay. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Locker-Pay removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Locker-Pay from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

Currently, ransomware cannot encrypt files. However, if you find some of the files missing, you should try to recover them using backups or using additional software.

If your files are encrypted by Locker-Pay, you can use several methods to restore them:

Data Recovery Pro helps to restore files automatically

Data Recovery Pro is a professional software that helps to recover files after system wreckage, accidentally deleted data or some of the encrypted documents. Thus, this tool might be useful after Locker-Pay attack.

Take advantage of Windows Previous Versions feature

If you need to recover individual files, you can take advantage of this Windows OS feature that allows traveling back in computer's time. This method is perfect if System Restore has been enabled before ransomware attack and you have to copy only one or two files.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer might be helpful in data recovery as well

ShadowExplorer is designed to restore files from Shadow Volume Copies. Malware is not expected to delete them, so you should find this tool handy.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Locker-Pay decryptor is not available.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Locker-Pay and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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References