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Remove Locker-Pay ransomware / virus (Decryption Steps Included) - Virus Removal Guide

removal by Gabriel E. Hall - - | Type: Ransomware

Locker-Pay – a lock screen malware that threatens to destroy files on the targeted computer

Ransom note by Locker-Pay ransomware virus

Locker-Pay is a recently discovered malware that locks affected computer’s screen. Nevertheless, it belongs to the ransomware category; it cannot encrypt files at the moment. However, after the attack users, loose access to their computers and are asked to buy a “special unlocking key” within 48 hours.

Locker-Pay virus mostly spreads via malicious spam emails and enters the system when a user opens a suspicious attachment. Malware might drop its executable and install other harmful files in one of these directories:

  • %AppData%;
  • %Temp%;
  • %Roaming%;
  • %Common%;
  • %{User’s Profile}%;
  • %System32%.

What is more, it makes several system modifications and alters Windows registry in order to strengthen its presence. The Locker-Pay ransomware boots with system startup and prevents victims from using their computers by delivering a lock-screen message.

The messy message tells that the ransomware has locked the system. As a result, users cannot use any of their programs, access or use files. Crooks give 48 hours to pay the ransom. Otherwise, the computer’s hard drive will be formatted. The same issue is said to happen if users try to remove Locker-Pay or shut down the lock screen.

After the attack, victims can only click “How can I pay?” button or enter the unlock code. Other tasks are blocked. However, we do not recommend learning about the shady ways how to unlock your PC.

Security experts doubt that Locker-Pay can cause such damage. These threats are mostly used for scaring victims and convincing them to pay the ransom. However, we want to point out that following these orders and transferring Bitcoins does not guarantee that this deal is over. Crooks might ask for more money or do not provide working unlock key.[1]

Therefore, you should not let crooks to blackmail you. Hence, as soon as you see the lock screen, you should reboot the computer to the Safe Mode and employ professional security software. Reimage Reimage Cleaner Intego or another malware elimination program will assure that Locker-Pay removal is performed smoothly and safely.

The image of Locker-Pay ransomware virusLocker-Pay ransomware might get inside the computer after clicking on a malicious email attachment or link.

Malicious spam emails might spread malware

The primary method to spread this crypto-malware is malicious spam emails. The letter might look like sent from customer support, delivery service, bank or other reputable institution. The message usually urges to open the attached document or click a link in order to find more information about various issues.

When a user opens an infected document, enables macros or downloads other files to the computer, they install malware payload on the system. Keep in mind that malicious files always are obfuscated, so you should be careful when opening unknown documents. Always check sender’s information, look up for grammar mistakes and follow other security tips to avoid ransomware attack.[2]

Our colleagues from Germany[3] note, that ransomware can also spread via fake or illegal downloads, malicious ads or use other techniques. Thus, it’s important to act safely on the web.

A step-by-step guide on how to bypass lock screen and remove Locker-Pay virus from the PC

The main problem with Locker-Pay removal is that it locks computer’s screen. Therefore, the first task is to bypass it. In order to do it, you have to reboot your computer to the Safe Mode with Networking. You can find detailed instructions below.

Once you get access to your PC, you have to install a reputable security software, update it and run a full system scan. If you do not know what tool to choose, we recommend trying one of these: Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes.

We want to stress out that you should not try to remove Locker-Pay manually. It’s a complicated cyber infection that affects numerous processes on the system. Thus, trying to delete suspicious components one by one might be harmful. For this reason, you have to use a professional software.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Locker-Pay virus, follow these steps:

Remove Locker-Pay using Safe Mode with Networking

In order to disable the lock screen and remove malware from the computer, you have to reboot computer to the Safe Mode with Networking.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Locker-Pay

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Locker-Pay removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Locker-Pay using System Restore

This method might also help to bypass the lock screen and remove Locker-Pay automatically.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Locker-Pay. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that Locker-Pay removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Locker-Pay from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

Currently, ransomware cannot encrypt files. However, if you find some of the files missing, you should try to recover them using backups or using additional software.

If your files are encrypted by Locker-Pay, you can use several methods to restore them:

Data Recovery Pro helps to restore files automatically

Data Recovery Pro is a professional software that helps to recover files after system wreckage, accidentally deleted data or some of the encrypted documents. Thus, this tool might be useful after Locker-Pay attack.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Locker-Pay ransomware;
  • Restore them.

Take advantage of Windows Previous Versions feature

If you need to recover individual files, you can take advantage of this Windows OS feature that allows traveling back in computer's time. This method is perfect if System Restore has been enabled before ransomware attack and you have to copy only one or two files.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer might be helpful in data recovery as well

ShadowExplorer is designed to restore files from Shadow Volume Copies. Malware is not expected to delete them, so you should find this tool handy.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Locker-Pay decryptor is not available.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Locker-Pay and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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