Severity scale:  
  (97/100)

Remove Lockhelp@qq.com ransomware (Improved Instructions) - Bonus: Decryption Steps

removal by Julie Splinters - - | Type: Ransomware

Lockhelp@qq.com ransomware – a member of the Dharma family that carries similar versions

Lockhelp@qq.com ransomware
Lockhelp@qq.com ransomware is dangerous malware that spreads via email spam

Lockhelp@qq.com ransomware is known to be a sibling of Dharma that also relates to Lockhelp@qq.com.Gate and Lockhelp@qq.com.Jack names. The operating principle of this malware is quite obvious as it is the same as other ransomware.[1] First, the file encryption emerges, then ransom demands appear through the RETURN FILES.txt message and victims are urged to choose, to decrypt files by paying a particular price or lose data forever.

Lockhelp@qq.com ransomware can add three types of different extensions near to each document/file. The type of appendix depends on the version of the malware, although, all of them are identical. If you have been infected by this ransom-demanding threat, you will supposedly see one of these extensions: lockhelp@qq.com, lockhelp@qq.com.Gate, lockhelp@qq.com.Jack.

Name Lockhelp@qq.com 
Relations Lockhelp@qq.com.Gate and Lockhelp@qq.com.Jack
Family Dharma
Malware type Ransomware virus
Extensions lockhelp@qq.com, lockhelp@qq.com.Gate, lockhelp@qq.com.Jack
Note RETURN FILES.txt
Encryption cipher RSA-1024
Detection tool Reimage Reimage Cleaner can help you spot infectious objects

However, there should no rush to pay the demanded ransom price as you might experience big money losses. Lockhelp@qq.com ransomware does not have an official decryption tool released yet but you can try using RakhniDecryptor as it works for some Dharma versions. 

Even though there are no particular demands for the Lockhelp@qq.com ransomware ransom price, criminals usually urge the amount of money to be from $500 to $2000 and also be paid in Bitcoin or another type of cryptocurrency. This allows ensuring the anonymity of the hackers and the entire payment process.

Continuously, security researchers have found that Lockhelp@qq.com virus might place infectious keys into the Windows Registry,[2] run malicious processes in the Task Manager section, and drop malicious payload in other locations. It is known that this ransomware virus might leave some objects that are named:

  • W32.RansomeDNZ.Trojan;
  • Win32:Malware-gen;
  • W32/Wadhrama.B;
  • Trojan.Ransom.Crysis.E;
  • Trojan.Crypren.ic;
  • Trojan ( 00519f781 );
  • GenericRXEA-WW!014CE7DD8860;
  • malicious.high.ml.score;
  • win/malicious_confidence_100% (W).

Lockhelp@qq.com  virus
Lockhelp@qq.com virus is a ransomware that uses RSA encryption and provides ransom demands

Lockhelp@qq.com ransomware supposedly finds its way to the targeted computer system through email spam. The malicious payload comes attached to the email and launches the virus instantly after the victim accesses it. You will identify this virus from its extensions and this message also:

All your files have been encrypted!
All your files have been encrypted due to a security problem with your PC. If you want to restore them, write us to the e-mail lockhelp@qq.com
Write this ID in the title of your message
In case of no answer in 24 hours write us to these emails: lockhelp@qq.com
You have to pay for decryption in Bitcoins. The price depends on how fast you write to us. After payment we will send you the decryption tool that will decrypt all your files.
Free decryption as guarantee
Before paying you can send us up to 1 file for free decryption. The total size of files must be less than 1Mb (non archived), and files should not contain valuable information. (databases,backups, large excel sheets, etc.)
How to obtain Bitcoins
The easiest way to buy bitcoins is LocalBitcoins site. You have to register, click ‘Buy bitcoins’, and select the seller by payment method and price.
https://localbitcoins.com/buy_bitcoins
Also you can find other places to buy Bitcoins and beginners guide here:
http://www.coindesk.com/information/how-can-i-buy-bitcoins/
Attention!
Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss.
Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.

When you see this note, it should be a crucial sign for you to start performing the Lockhelp@qq.com ransomware on your Windows PC or laptop. Safety reboot options are placed at the bottom of this page and follow them to deactivate any malicious process on your machine. After that, perform a full malware scan with Reimage Reimage Cleaner software.

Note that if you try to remove Lockhelp@qq.com ransomware on your own, there is a big chance of failure. Our suggestion would be not to mess with such a dangerous threat and leave the entire work for anti-malware programs. Also, do not forget to properly backup your data in the upcoming future (e.g. using a portable drive).

Lockhelp@qq.com 

Everyone can be capable of preventing ransomware attacks

According to LosVirus.es experts,[3] lack of cautiousness is what relates to the increasing number of ransomware attacks nowadays. People are less suspicious while opening misleading emails and inject malware straight into their systems by clicking on infectious links that come inside or downloading clipped files.

Investigating each object before opening it or downloading to the system is a necessity! If you are not capable of doing that by yourself, you can always lean on reputable computer security software. However, what you can do on your own is check for grammar mistakes in the received email which is a sign of a misleading message.

Furthermore, keeping a distance from secondary sources and adult-themed websites is also another precautionary measure you should take to ensure the safety of your machine. Get an anti-malware program that includes the safe-browsing feature and you will be protected in advance.

Anti-malware help for Lockhelp@qq.com ransomware removal is necessary

If you think that you will be able to remove Lockhelp@qq.com ransomware with manual steps only, think twice. There should be no risk put in this process, otherwise, you might cause even more damage to your machine and its software. First of all, you need to perform a full computer scan to locate malware hiding places. For this process, we recommend choosing a tool such as Reimage Reimage Cleaner , SpyHunter 5Combo Cleaner, or Malwarebytes.

After that, you can go for automatical Lockhelp@qq.com ransomware removal. It is very important to get rid of the malware first before you opt for data recovery options. If you are looking for some other possibilities to recover your files rather than paying the demanded price, we can congratulate you that the right choice has been made. Take a look at the bottom of the page and choose the most attractive and helpful-looking method. 

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What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove Lockhelp@qq.com virus, follow these steps:

Remove Lockhelp@qq.com using Safe Mode with Networking

Use these instructions to launch Safe Mode with Networking and disable malicious processes:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Lockhelp@qq.com

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Lockhelp@qq.com removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Lockhelp@qq.com using System Restore

System Restore is a great way to deactivate malware. Opt for this feature by following such steps:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Lockhelp@qq.com. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner and make sure that Lockhelp@qq.com removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Lockhelp@qq.com from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Lockhelp@qq.com, you can use several methods to restore them:

Data Recovery Pro software might be successful for data restoring:

Use this tool if the ransomware virus has made some changes to your files and documents.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Lockhelp@qq.com ransomware;
  • Restore them.

Try Windows Previous Versions feature and recover some data:

Give this method a try and possibly restore some individual files.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Shadow Explorer tool has been created for file restoring priorities:

Using this software correctly increases your chances of recovering encrypted data.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Try using RakhniDecryptor as it helps for some Dharma victims.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Lockhelp@qq.com and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner , SpyHunter 5Combo Cleaner or Malwarebytes

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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