MacKeeper pop-up ads. How to remove? (Uninstall guide)
MacKeeper review: the software is now owned by a different company
MacKeeper claims to be a Mac maintenance tool that helps to clean and optimize your computer. When looking at reviews online, we can find very diverse opinions about this product. One thing is clear – MacKeeper is NOT a virus, and it can't perform illegal activities on user's PC. It seems that users are mostly annoyed by ads that promote this product, although none of them are illegal.
We must point out that MacKeeper's owners changed in 2013. Its previous owner and developer ZeoBIT, LLC sold the product to Kromtech Alliance Corp. The previous company, ZeoBIT, used aggressive marketing strategies to promote the MacKeeper software, which consequently earned a bad reputation for the product. As a result, the company was sued for using deceptive tactics to convince users to purchase the full version of the software.
According to AppleInsider[1], the company didn't admit its fault but agreed to settle the lawsuit[2] for $2 million instead of going to trial. The indicated amount of money was put into a fund to cover expenses of attorney fees, refunds to users and administrative costs. Therefore, users who purchased the software prior to July 8, 2015, were eligible for a full refund. However, those willing to fill a claim had to do it before November 30, 2015.
The current owner of MacKeeper is Kromtech Alliance, and the company has significantly lowered the program's campaigns. Although you can still run into MacKeeper pop-ups while browsing the Internet, they are nowhere as aggressive as they used to be when the product was owned by ZeoBIT. The current company that develops and controls the product (Kromtech) states[3]:
As we move forward in this next chapter, one of our main focuses is to change the way MacKeeper™ is advertised and marketed: we’ve improved our advertising to offer useful and helpful information; we’ve revised the language used during our software installation process to make it the best customer experience possible; and in the coming months we will be donating much of our extra advertising space to non-profit organizations and worthy causes. We want to earn the trust and customer loyalty that MacKeeper™ deserves.
Such statements really do sound promising. Although it takes a lot of time to rebuild user trust, it seems that the company is taking small steps towards this goal. We can already see fewer complaints about MacKeeper ads in online forums.
The reputation of the software is still not ideal – to be improved in the future
However, some of the user reviews give an impression that there is a lot of space for improvement. A popular discussion[4] on Reddit shows that users are still annoyed by MacKeeper pop-ups.
Besides, we have noticed that some ad networks are still showing MacKeeper ads promoting the described software. Usually, after entering the website, it displays a pop-up saying “Please consider cleaning your Mac from junk.”
While the promotional website is not annoying or aggressive at all, it contains one promotional line that can be quite confusing: at the top of the page, there is an image saying that MacKeeper is the “#1 System Utility for MAC in the World.” However, at the bottom of the page there is a line that clarifies the statement, saying that it is “solely subjective opinion” of the software developers and “is used purely for advertising and promotional purposes.”
However, we have also came across websites such as www[.]apple.com-security.help/mackeeper that advertise the product in a much worse way. The detected site claims that “Your system is infected with 3 viruses!” and suggests that “personal and banking information are at risk.“
Consequently, the site suggests to “remove viruses now,” and clicking the button downloads MacKeeper to user's computer. However, we couldn't find any statements explaining how the web page detected “2 malware and 1 phishing/spyware” on our computer, which seemed suspicious and not really convincing to install the Mac maintenance product.
We hope that such advertising techniques will be replaced with different ones soon – in our opinion, it isn't the best way to advertise a software when trying to earn users' trust. While writing this article, we have downloaded the installer of the said program and uploaded it to VirusTotal file-scanning engine.
The results showed that 8 out of 58 computer scanners identify this file differently – some of them recognize it as a potentially unwanted program, while others mark it as riskware. However, the rest of scanners identify it as clean file, and we believe that if the new owners of the software continue to update the product, the detection ratio will drop to zero. In case you no longer want to keep the described program, you can find easy MacKeeper removal guidelines below the article.
The old version of MacKeeper: reasons why users didn't like it
Mac users who have been tricked into installing the older version of this program didn't seem to be too happy about it. Although the previous MacKeeper version was also presented as an optimization program which can improve computer's performance, it didn't seem to perform its duties quite well. In addition, due to its aggressive distribution and promotion methods, people on blogs, IT-related websites and forums have started posting negative comments about it.
The most annoying thing, according to users, is that “mackeeper tabs keep opening chrome”. Generally speaking, users consider this to be really malicious or, at least, annoying. However, we must clarify that ads could have been delivered by adware programs on users' computers and not MacKeeper, so checking the system for ad-supported applications is a must before judging a particular program that is advertised via the pop-ups.
If you belong to this group of people, we have some news for you. In reality, MacKeeper is not a virus, nor it is malicious – especially its new version by Kromtech.
The security experts used to rank the previous version as a potentially unwanted program (PUP)[5] and recommended users to remove MacKeeper from their computers without a doubt. That cannot be said about the new version, however, if you feel that it does not meet your expectations, you can easily uninstall it the way regular computer programs are uninstalled (via Control Panel).
Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
Right click on each of suspicious entries and select 'Uninstall'
Cick 'Go' and select 'Applications'
Click on every malicious entry and select 'Move to Trash'
Click on menu icon and select 'Manage add-ons'
Right click on each of malicious entries and select 'Disable'
Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
Go to Settings and select 'Choose what to clear'
Select 'Clear' button
Open the start menu and select 'Task Manager'
Right-click 'Microsoft Edge' and select 'Go to details'
Select 'More details' if 'Go to details' option fails to show up
Find Microsoft Edge entries and select 'End Task'
Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
Find Windows PowerShell, right-click it and select 'Run as administrator'
Copy and paste a required command and press 'Enter'
Click on menu icon and select 'Add-ons'
Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
Click on menu icon and then on '?'. Select 'Troubleshooting Information'
Click on 'Reset Firefox' button for a couple of times
Click on menu icon. Select 'Tools' and 'Extensions'
Look for malicious entries and delete each of them by clicking on the Trash bin icon
When in 'Settings', select 'Manage search engines...'
Click 'X' to remove malicious URLs
When in 'Settings', scroll down to 'Reset browser settings' button and click on it
Click on 'Reset' button to complete your removal
Click on 'Safari' and select 'Preferences'
Go to 'Extensions' and uninstall malicious add-ons
Click on 'Safari' and select 'Reset Safari...'
Select all options and click on 'Reset' button
Beware of fake software versions and untrustworthy download sources
The only place to download current and legitimate version of MacKeeper is its official website and verified distributors' webpages. You should never attempt to download it from suspicious file sharing sites or, even worse, attempt to obtain its full version illegally.
We must remind you that attempts to install paid license versions for free using software cracks or keygens can not only result in accusations of copyright infringement but a serious malware infection as well. You must know that cracks are often filled with malicious software such as Trojans that can spy on your activity.
Tips to keep your computer spyware-free
If you are looking for Mac maintenance program, you might consider using MacKeeper. It may help you to improve your computer's performance, but make sure that you use the legitimate copy of it. In addition, we recommend following the tip provided by NoVirus.uk[6] to keep your Mac spyware-free.
- Today, Mac OS can be affected by adware in the same way as Windows. It means that your Mac may get infected with an adware right after installing another freeware.
- Therefore, we highly recommend you to be careful when installing software from the Internet. Besides, you should start checking freeware before downloading them on your computer. In order to make sure if your selected program is filled with “optional downloads”, you should select “Advanced” or “Custom” installation option and carefully check every checkbox.
- The most important thing that you have to do is to find the list of 'optional downloads' and unmark all additional programs. In case annoying pop-ups started bothering you, you may need to check your system for adware programs.
Remove MacKeeper easily
If you decided that MacKeeper does not meet your expectations and you would like to remove it, you can use simple guidelines prepared by our team. In fact, the same instructions can be used for removal of any other legitimate Mac app. Simply be careful when removing it, and it won't bother you again.
Full MacKeeper removal guidelines can be found down below.
You can remove MacKeeper pop-up automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.
Manual MacKeeper pop-up ads Removal Guide:
Uninstall MacKeeper pop-up from Mac OS X system
To remove MacKeeper, go to Applications folder and drag the unwanted program to Trash. Please look at screenshots provided below to perform the task correctly.
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If you are using OS X, click Go button at the top left of the screen and select Applications.
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Wait until you see Applications folder and look for MacKeeper pop-up or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash.
Delete MacKeeper pop-up ads from Microsoft Edge
Reset Microsoft Edge settings (Method 1):
- Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
- Click Settings to open more options.
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Once Settings window shows up, click Choose what to clear button under Clear browsing data option.
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Here, select all what you want to remove and click Clear.
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Now you should right-click on the Start button (Windows logo). Here, select Task Manager.
- When in Processes tab, search for Microsoft Edge.
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Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps.
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When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries.
Resetting Microsoft Edge browser (Method 2):
If Method 1 failed to help you, you need to use an advanced Edge reset method.
- Note: you need to backup your data before using this method.
- Find this folder on your computer:
C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe. -
Select every entry which is saved on it and right click with your mouse. Then Delete option.
- Click the Start button (Windows logo) and type in window power in Search my stuff line.
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Right-click the Windows PowerShell entry and choose Run as administrator.
- Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
Once these steps are finished, MacKeeper pop-up should be removed from your Microsoft Edge browser.
Mac OS XMicrosoft EdgeFirefoxGoogle ChromeSafariGet rid of MacKeeper pop-up from Mozilla Firefox (FF)
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Remove dangerous extensions
Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons → Extensions. -
Here, select MacKeeper pop-up and other questionable plugins. Click Remove to delete these entries.
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Reset Mozilla Firefox
Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. -
Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete MacKeeper pop-up removal.
Eliminate MacKeeper pop-up from Google Chrome
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Delete malicious plugins
Open Google Chrome, click on the menu icon (top right corner) and select Tools → Extensions. -
Here, select MacKeeper pop-up and other malicious plugins and select trash icon to delete these entries.
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Click on menu icon again and choose Settings → Manage Search engines under the Search section.
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When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name.
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Reset Google Chrome
Click on menu icon on the top right of your Google Chrome and select Settings. -
Scroll down to the end of the page and click on Reset browser settings.
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Click Reset to confirm this action and complete MacKeeper pop-up removal.
Erase MacKeeper pop-up from Safari
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Remove dangerous extensions
Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. -
Here, select Extensions and look for MacKeeper pop-up or other suspicious entries. Click on the Uninstall button to get rid each of them.
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Reset Safari
Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... -
Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete MacKeeper pop-up removal process.
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References
- ^ Mikey Campbell. MacKeeper to pay out $2M in proposed class action settlement. AppleInsider. Apple news and rumors since 1997.
- ^ ZeoBIT class action complaint. DocumentCloud. Website that allows users to upload, analyze, annotate, collaborate on and publish primary source documents.
- ^ MacKeeper official website (controlled by the developer of the software described in the article). MacKeeper. Human inside.
- ^ Discussion about MacKeeper. Reddit - Mac. Reddit's community of Mac users.
- ^ Cat Ellis. Avoid and remove potentially unwanted programs (PUPs). Tech Radar India. Technology Tested.
- ^ NoVirus. NoVirus. Spyware and Security News.