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Remove Mapo ransomware (Removal Instructions) - Quick Decryption Solution

removal by Jake Doevan - - | Type: Ransomware

Mapo ransomware is a file locking virus which stems from Outsider malware family

Mapo ransomware
Mapo ransomware is a file locking virus that belongs to Outsider-GarrantyDecrypt ransomware strain

Mapo ransomware is a type of malware that focuses money extortion by blackmailing users to pay a ransom after locking all personal files on the infected machine. Just as many other malicious programs of such type, it enters host machines by using various deceptive methods and then encrypts all data by using a sophisticated encryption algorithm (RSA),[1] preventing victims from accessing their pictures, documents, videos, etc. Each of the files modified in such a way is marked by .mapo extension, for example, a picture.jpg is turned into a picture.jpg.mapo.

Additionally, Mapo virus also inserts a MAPO-Readme.txt file into most folders on the machine – it serves as a message from ransomware developers. Hackers claim that victims need to write an email to support.mbox@pm.me or support-mapo@pm.me with the attached ransom note to negotiate the ransom, which is paid in Bitcoin.

Mapo ransomware is a variant of Outsider, which itself stems from GarrantyDecrypt ransomware. This malware strain often targets businesses and organizations, so it encrypts all the files on the connected networks and drives as well. At the time of the writing, there is no Mapo decryptor available, and, while some victims managed to get their data back by paying criminals, some victims never got the decryption software even after paying.

Name Mapo
Type Ransomware, cryptovirus
Malware family  Mapo belongs to malware strain known as GarrantyDecrypt-Outsider ransomware
Encryption method  The virus uses RSA encryption algorithm to lock all personal data located on the HDD and the connected networks/drives
File marker  Pictures, documents, databases, videos, music, and other data is appended with .mapo extension
Ransom note  MAPO-Readme.txt is placed into most folders on the system 
Contact email  support.mbox@pm.me or support-mapo@pm.me 
Ransom size The ransom amount highly varies from victim to victims, but there are few known cases when the attackers asked for $2,000 – $4,000 in Bitcoin
Termination Perform a full system scan in Safe Mode with reputable anti-malware software 
File  decryption Only possible via backups or third-party recovery software
Recovery To restore tour Windows system to pre-infection condition, use repair software Reimage Reimage Cleaner

Because Mapo ransomware aims to infect organisations mostly, it is highly likely that is uses one of the following popular malware delivery methods:

  • Weak Remote desktop connections[2]
  • Targeted malicious emails
  • Software vulnerabilities[3]

Nevertheless, malware authors can also use such methods as spam emails, software cracks, fake updates, web infects, and similar methods for Mapo virus propagation when it comes to regular users. Therefore, it is always important to install comprehensive security software that would prevent ransomware intrusions. Keep in mind that Mapo ransomware removal can also only be performed with anti-malware software. To recover from virus damage, we recommend using a PC repair tool Reimage Reimage Cleaner .

Once the malicious executable is launched from the Desktop, Mapo ransomware performs a variety of changes to the system, including modification of Windows registry and Master Boot Record, Shadow Volume Copy deletion, etc. Once the system preparations are complete, the virus encrypts all the data on the host machine as well as all the connected networks and contacts a remote server, which allows the communication.

Mapo ransomware virus
Mapo ransomware cryptomalware that usually targets organisations and asks for large sums for file redemption software

After that, users are presented with the MAPO-Readme.txt ransom note which states the following:

——————————————————————————————–

! STRICTLY FORBIDDEN TO USE NON-ORIGIN DECRYPTION TOOLS OR MODIFYING ENCRYPTED FILES – DATA WILL BE LOST !

——————————————————————————————–
Due vulnerability in local system all of the files has been protected with MAPO RSA.Private.Key to safe them from unathorized 3rd party access.

To RESTORE all of your files, please follow this simple steps:

1. MAPO service charges a payment for file decryption;
2. Contact us with attached (MAPO-Readme.txt) file to the message;
3. Receive your unique decryption tool;
4. Run the decryption tool and successfully restore all files.

We guarantee:

100% Successful restoring of all files
100% Satisfaction guarantee
100% Fast and secure service

As a proof of our trusted decryption service, you can send us 1 file and get it decrypted for free.

——————————————————————————————–
! STRICTLY FORBIDDEN TO USE NON-ORIGIN DECRYPTION TOOLS OR MODIFYING ENCRYPTED FILES – DATA WILL BE LOST !
! DO NOT DELETE THIS FILE !
! DO NOT MODIFY, FILE CONTAINS SENSITIVE DATA !
——————————————————————————————–

E-mail: support.mbox@pm.me

Payments accepted: Bitcoin (BTC)

ID-KEY:

——————————————————————————————–

support.mbox@pm.me / MAPO © 2019

=== Key verify ===

While it is true that the key required to unlock all files is only accessible to the attackers and that the data might get corrupted after users remove Mapo ransomware, it does not mean that you should oblige to the demands. First of all, it is advisable to make a backup of the encrypted data and then get rid of the virus with anti-malware software.

As for .mapo file recovery, you can try using third-party recovery software if no backups are available to you, or if the malware encrypted backups as well. By all means, there is still an option of paying the ransom for the decryptor, but keep in mind that some users did not receive the tool even after paying a ransom of $2,000 – $4,000.

Protect your machine and all the connected networks from ransomware 

Ransomware developers often operate large campaigns and release new versions of malware to obtain maximum profits from the illegal business. That being said, most hackers are sophisticated individuals who chose the wrong path for using their intelligence, as they are stealing money from innocent people. They also often openly laugh about users not being careful, or even indicate security flaws in the ransom note itself.

Regardless of how gruesome the ransomware business is, getting infected with the malware is something that can be avoided, along with as adequate security measures are practiced. The fundamental rule when it comes to cybersecurity is good online practices that are combined with adequate security tools that reinforce the protection even more. Here are some tips from industry experts[4] that will help you avoid most of malware in the future:

  • Install reputable anti-malware software and keep it updated;
  • Patch Windows along with all the installed applications with the latest security updates;
  • Disable RDP when not used;
  • Use adequate passwords and avoid default TCP port when using RDP;
  • Never allow MS Office documents attached to emails to run macro commands by pressing “Enable Content”;
  • Use strong passwords for everything and never reuse them;
  • Use two-factor authentication where possible;
  • Install ad-block to prevent malicious ads from executing the background scripts;
  • Uninstall Flash Player and Java;
  • Backup all your important files and keep them on a remote server or external device.

Mapo ransomware locked files
Mapo ransomware locks files with a secure RSA cipher and deletes Shadow Volume copies, making file recovery almost impossible without paying the crooks

Mapo ransomware removal steps 

While it is possible to remove Mapo ransomware manually, the process would require advanced computer and malware operation knowledge. Therefore, it is best to use reputable anti-malware software like SpyHunter 5Combo Cleaner or Malwarebytes to do the job. Be aware that malware is constantly evolving, so not all AV engines can recognize new variants straight away – in some cases, you might have to use several anti-malware tools until the malicious payload is terminated.

It is also worth noting that some Mapo ransomware removal might be prevented due to self-protection mechanisms, or the virus might disable anti-malware software altogether. To prevent that from happening, you should access Safe Mode with Networking and perform a full system scan from there.

When it comes to file recovery, it might be possible to recover at least some portion of .mapo encrypted files with the help of third-party recovery tools. The success rate of it declines the more infected machine gets used, and recovery software might not work at all. As previously mentioned, make sure you make a copy of all the encrypted files before you do anything. If the decryption with recovery software is unsuccessful, you should wait till security experts find a bug in the malware code or till law enforcement catches criminals, consequently making them release all the keys.

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If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove Mapo virus, follow these steps:

Remove Mapo using Safe Mode with Networking

If Mapo ransomware interferes with virus removal, access Safe Mode with Networking:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Mapo

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Mapo removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Mapo using System Restore

Use Safe Mode to get rid of the virus:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Mapo. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner and make sure that Mapo removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Mapo from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Mapo, you can use several methods to restore them:

Data Recovery Pro option

Data recovery software might recover at least some of the locked files, although it highly depends on how much the machine was used post-infection.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Mapo ransomware;
  • Restore them.

Make use of Windows Previous Versions feature

If you had System Restore enabled, you might be able to retrieve files one-by-one.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer might sometimes retrieve all your encrypted files

Mapo ransomware always attempts to remove Shadow Volume Copies. If this operation fails, ShadowExplorer might be able to recover all your files.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

No decryptor is currently available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Mapo and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner , SpyHunter 5Combo Cleaner or Malwarebytes

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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