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“Microsoft Font Pack Was Not Found” scam. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Malware

Malicious websites display “Microsoft Font Pack Was Not Found” scam 

“Microsoft Font Pack Was Not Found” scam image

“Microsoft Font Pack Was Not Found” scam is a fraudulent error message which pops up on a malicious websites. Usually, people are redirected to such page by a potentially unwanted program (PUP). The fake pop-up claims that it cannot load the content since the system is missing specific fonts and offers to download an update. 

Unfortunately, Microsoft Font Pack Was Not Found error is not linked to Microsoft in any way. In fact, it is designed to trick naive computer users into downloading various computer viruses, including malware, spyware or even ransomware[1]. Additionally, there is a similar malicious pop-up called “Adobe Flash Player Was Not Found” which also aims to infect victims' systems.

“Microsoft Font Pack Was Not Found” virus displays the following fake message:

Microsoft Font Pack 10.2.1100 was not found 

The web page you are trying to load is displayed incorrectly, as it uses the “Microsoft Font Pack 10.2.1100”. To fix the error and display the next you have to update the “Microsoft Font Pack”.

Manufacturer: Microsoft
Current Version: Microsoft Font Pack 10.1.0258
Latest version: Microsoft Font Pack 10.2.1100

Download an Update

In case you have encountered “Microsoft Font Pack Was Not Found” scam, immediately leave the malicious website and head to the elimination instructions. You can find them at the end of this article. However, if you have downloaded the fake update, uninstalling the adware might not help.

The fraudulent Microsoft font pack update may contain malware and cause privacy-related issues. Malicious programs might be designed to steal your personal details, such as credit card details, online banking logins, passwords and other valuable information. Thus, you should employ a professional malware removal tool to run a full system scan and get rid of “Microsoft Font Pack Was Not Found”. 

You can remove “Microsoft Font Pack Was Not Found” virus with Reimage or another security software. However, remember that your computer is at risk if you have clicked on any content on the malicious website. Therefore, the best decision would be to use an antivirus software at all times and not try to get rid of the adware by yourself.

If you are not aware how to start “Microsoft Font Pack Was Not Found” removal, head straight to the elimination guidelines below. They are simple and easy to use for an inexperienced computer user. Thus, you will be able to protect and clean your system from malware and potentially unwanted programs with minimal effort. 

Pay close attention when downloading third-party apps to avoid PUPs

Since people underestimate various computer threats, they do not take every possible precautionary measure to protect their computers. Likewise, the developers of less than reliable software employ a popular marketing technique, called bundling[2], to distribute their products.

Potentially unwanted programs are infused into the packages of free software and offered as one. Note that developers never disclose the information about software-bundles in Quick/Recommended setup of the installer. Therefore, you should avoid these parameters and pick Custom or Advanced instead.

Later, search for pre-selected boxes giving your permission to install additional applications. Usually, they are named as “I agree to install XXX,” “Get XXX now,” etc. ALWAYS de-select such checkmarks to avoid the infiltration of potentially unwanted programs. Also, NoVirus.uk[3] team advise you to use a security software to help you protect your system automatically.

Stop the malicious website from displaying “Microsoft Font Pack Was Not Found” scam

“Microsoft Font Pack Was Not Found” virus might be temporarily stopped by closing the tab or window. However, this won't prevent the fake error from reappearing in the future. Therefore, you should take appropriate measures to get rid of this malicious program for good.

There are two options for “Microsoft Font Pack Was Not Found” removal — you can either follow the manual elimination instructions or employ a robust antivirus tool to help you. Note that you can only uninstall the adware manually if you haven't clicked on or downloaded the fake update. The termination guide is attached at the end of this article.

Otherwise, you should get a professional security software and let it scan your computer files thoroughly to remove “Microsoft Font Pack Was Not Found.” You can find our recommended malware removal tools below.

You can remove “Microsoft Font Pack Was Not Found” scam automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove “Microsoft Font Pack Was Not Found” scam you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “Microsoft Font Pack Was Not Found” scam. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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To remove “Microsoft Font Pack Was Not Found” scam, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase “Microsoft Font Pack Was Not Found” scam from Windows systems

Usually, adware programs do not come alone. Therefore, we advise you to carefully check your Windows system for hidden suspicious entries.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Microsoft Font Pack Was Not Found” scam and related programs
    Here, look for “Microsoft Font Pack Was Not Found” scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate “Microsoft Font Pack Was Not Found” scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Microsoft Font Pack Was Not Found” scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall “Microsoft Font Pack Was Not Found” scam from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Microsoft Font Pack Was Not Found” scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Microsoft Font Pack Was Not Found” scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete “Microsoft Font Pack Was Not Found” scam from Microsoft Edge

You can fix Microsoft Edge from redirecting you to the shady web page with “Microsoft Font Pack Was Not Found” scam by uninstalling adware-related components.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Microsoft Font Pack Was Not Found” scam should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of “Microsoft Font Pack Was Not Found” scam from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Microsoft Font Pack Was Not Found” scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Microsoft Font Pack Was Not Found” scam removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Microsoft Font Pack Was Not Found” scam from Google Chrome

The first thing you should do to stop Chrome redirects to “Microsoft Font Pack Was Not Found” scam is remove the adware program together with its elements. Later, reset your browser to complete the removal.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Microsoft Font Pack Was Not Found” scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Microsoft Font Pack Was Not Found” scam removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase “Microsoft Font Pack Was Not Found” scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Microsoft Font Pack Was Not Found” scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Microsoft Font Pack Was Not Found” scam removal process. Select all options and click on 'Reset' button

About the author

Lucia Danes
Lucia Danes - Virus researcher

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