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Remove “Microsoft Font Pack Was Not Found” scam (Simple Removal Guide) - Free Instructions

removal by Lucia Danes - - | Type: Malware

Malicious websites display “Microsoft Font Pack Was Not Found” scam 

“Microsoft Font Pack Was Not Found” scam image

“Microsoft Font Pack Was Not Found” scam is a fraudulent error message which pops up on a malicious websites. Usually, people are redirected to such page by a potentially unwanted program (PUP). The fake pop-up claims that it cannot load the content since the system is missing specific fonts and offers to download an update. 

Unfortunately, Microsoft Font Pack Was Not Found error is not linked to Microsoft in any way. In fact, it is designed to trick naive computer users into downloading various computer viruses, including malware, spyware or even ransomware[1]. Additionally, there is a similar malicious pop-up called “Adobe Flash Player Was Not Found” which also aims to infect victims' systems.

“Microsoft Font Pack Was Not Found” virus displays the following fake message:

Microsoft Font Pack 10.2.1100 was not found 

The web page you are trying to load is displayed incorrectly, as it uses the “Microsoft Font Pack 10.2.1100”. To fix the error and display the next you have to update the “Microsoft Font Pack”.

Manufacturer: Microsoft
Current Version: Microsoft Font Pack 10.1.0258
Latest version: Microsoft Font Pack 10.2.1100

Download an Update

In case you have encountered “Microsoft Font Pack Was Not Found” scam, immediately leave the malicious website and head to the elimination instructions. You can find them at the end of this article. However, if you have downloaded the fake update, uninstalling the adware might not help.

“Microsoft Font Pack Was Not Found” scam illustration“Microsoft Font Pack Was Not Found” scam is a fake error message which claims that the system needs to update Microsoft fonts.

The fraudulent Microsoft font pack update may contain malware and cause privacy-related issues. Malicious programs might be designed to steal your personal details, such as credit card details, online banking logins, passwords and other valuable information. Thus, you should employ a professional malware removal tool to run a full system scan and get rid of “Microsoft Font Pack Was Not Found”. 

You can remove “Microsoft Font Pack Was Not Found” virus with ReimageIntego or another security software. However, remember that your computer is at risk if you have clicked on any content on the malicious website. Therefore, the best decision would be to use an antivirus software at all times and not try to get rid of the adware by yourself.

If you are not aware how to start “Microsoft Font Pack Was Not Found” removal, head straight to the elimination guidelines below. They are simple and easy to use for an inexperienced computer user. Thus, you will be able to protect and clean your system from malware and potentially unwanted programs with minimal effort. 

Pay close attention when downloading third-party apps to avoid PUPs

Since people underestimate various computer threats, they do not take every possible precautionary measure to protect their computers. Likewise, the developers of less than reliable software employ a popular marketing technique, called bundling[2], to distribute their products.

Potentially unwanted programs are infused into the packages of free software and offered as one. Note that developers never disclose the information about software-bundles in Quick/Recommended setup of the installer. Therefore, you should avoid these parameters and pick Custom or Advanced instead.

Later, search for pre-selected boxes giving your permission to install additional applications. Usually, they are named as “I agree to install XXX,” “Get XXX now,” etc. ALWAYS de-select such checkmarks to avoid the infiltration of potentially unwanted programs. Also, NoVirus.uk[3] team advise you to use a security software to help you protect your system automatically.

Stop the malicious website from displaying “Microsoft Font Pack Was Not Found” scam

“Microsoft Font Pack Was Not Found” virus might be temporarily stopped by closing the tab or window. However, this won't prevent the fake error from reappearing in the future. Therefore, you should take appropriate measures to get rid of this malicious program for good.

There are two options for “Microsoft Font Pack Was Not Found” removal — you can either follow the manual elimination instructions or employ a robust antivirus tool to help you. Note that you can only uninstall the adware manually if you haven't clicked on or downloaded the fake update. The termination guide is attached at the end of this article.

Otherwise, you should get a professional security software and let it scan your computer files thoroughly to remove “Microsoft Font Pack Was Not Found.” You can find our recommended malware removal tools below.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Microsoft Font Pack Was Not Found” scam, follow these steps:

Erase “Microsoft Font Pack Was Not Found” scam from Windows systems

Usually, adware programs do not come alone. Therefore, we advise you to carefully check your Windows system for hidden suspicious entries.

To remove “Microsoft Font Pack Was Not Found” scam from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “Microsoft Font Pack Was Not Found” scam (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Eliminate “Microsoft Font Pack Was Not Found” scam from Mac OS X system

Remove “Microsoft Font Pack Was Not Found” scam from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “Microsoft Font Pack Was Not Found” scam-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “Microsoft Font Pack Was Not Found” scam, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “Microsoft Font Pack Was Not Found” scam and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “Microsoft Font Pack Was Not Found” scam-related entries.Uninstall from Mac 2

Uninstall “Microsoft Font Pack Was Not Found” scam from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Microsoft Font Pack Was Not Found” scam and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Microsoft Font Pack Was Not Found” scam removal.Reset Internet Explorer

Delete “Microsoft Font Pack Was Not Found” scam from Microsoft Edge

You can fix Microsoft Edge from redirecting you to the shady web page with “Microsoft Font Pack Was Not Found” scam by uninstalling adware-related components.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Microsoft Font Pack Was Not Found” scam-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Get rid of “Microsoft Font Pack Was Not Found” scam from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “Microsoft Font Pack Was Not Found” scam and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

In case “Microsoft Font Pack Was Not Found” scam did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “Microsoft Font Pack Was Not Found” scam removal.Reset Firefox 2

Remove “Microsoft Font Pack Was Not Found” scam from Google Chrome

The first thing you should do to stop Chrome redirects to “Microsoft Font Pack Was Not Found” scam is remove the adware program together with its elements. Later, reset your browser to complete the removal.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “Microsoft Font Pack Was Not Found” scam by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site like “Microsoft Font Pack Was Not Found” scam in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the “Microsoft Font Pack Was Not Found” scam-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “Microsoft Font Pack Was Not Found” scam removal.Reset Chrome 2

Erase “Microsoft Font Pack Was Not Found” scam from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “Microsoft Font Pack Was Not Found” scam and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of “Microsoft Font Pack Was Not Found” scam registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Lucia Danes
Lucia Danes - Virus researcher

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