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MongoLock ransomware. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: Ransomware

MongoLock ransomware is a cryptovirus that can delete all files and format backups

MongoLock ransomware
MongoLock ransomware is a ransomware known for affecting huge servers and databases.

MongoLock ransomware is a file locking virus that was first spotted performing attacks in September 2018. Cybercriminals mostly targeted vulnerable MongoDB databases, deleted them, made a copy accessible only to hackers, and then dropped a ransom note Warning.txt which contains all the details about the attack. The developers of MongoLock ransomware ask for 0.1 or 0.6 Bitcoin and also urge users to contact them via the unlockandrecover@pm.me, dbbackups@protonmail.com or mongodb@8chan.co. Crooks also warn that the payment must be performed within 24 hours, or the data will be deleted permanently. Trend Micro researchers recently discovered a new variant of malware – it instantly erases databases and keeps scanning the device for further deletion.[1] While MongoLock ransomware name is relatively new, first attacks were performed back in 2017, when malware encrypted more than 26 000 servers.[2] Currently, criminals already earned more than $11,000 based on the provided Bitcoin address.[3]

Name MongoLock ransomware
Type Cryptovirus
Ransom note Warning.txt
Contact email unlockandrecover@pm.me
Ransom amount 0.1 BTC or 0.6 BTC
Affects Files and databases
Distribution Malicious payload dropper distributed on the internet
Removal Use anti-malware for MongoLock ransomware elimination and clean the system with Reimage

The most recent variants of MongoLock ransomware are hosted on PythonAnywhere online hosting service. Once trying to access hxxp://update.pythonanywhere.com/d, a malicious update.exe is downloaded. Additionally, hxxp://update.pythonanywhere.com redirects all users to a spoofed Chinese gaming site.

MongoLock ransomware virus can wipe the whole MongoDB database after the ransom is asked form the victim. However, the decryption and file recovery is only alleged and cannot be guaranteed. Even when you pay demanded 0.1 Bitcoin, there is little to no possibility that you can get your files back.

Developers behind the MongoLock ransomware ensure the persistence of the malware with additional system changes like altering registry entries to make the ransomware launch its malicious payload every time your device is restarted. Also, this ransomware may add files or programs on the system to disable certain features or functions of antivirus and other security programs.

the older versions of MongoLock ransomware may start the encryption process.[4] Every file or database gets encrypted when the original code is changed. Encoded audio, video files, documents, photos or databases, archives get unreachable. However, new versions of MongoLock that were discovered in late 2018 will delete all the data in drives A and D and copy it to a remote server instead.

MongoLock ransomware then delivers ransom message that contains a brief note to the victim and reads the following:

Warning!
Your File and DataBase is downloaded and backed up on our secured servers. To recover your lost data : Send 0.1 BTC to our BitCoin Address and Contact us by eMail with your server IP Address and a Proof of Payment. Any eMail without your server IP Address and a Proof of Payment together will be ignored. We will drop the backup after 24 hours. You are welcome!
Mail:unlockandrecover@pm.me
BitCoin:1NrZsNppQqXNiYnu34MPo6K2sHYyMPjR4h

Even though MongoLock ransomware demands for a payment, you shouldn't pay them because it leads to permanent data and money loss.[5] The official decryption tool is not developed yet, so you need to employ data backups and software designed to restore encrypted or deleted files. 

You should focus more on MongoLock ransomware removal and then worry about data recovery. The best file restoring method is backups on external devices or cloud services. However, when people are not having these, they can employ software developed for the recovery specifically.

When you remove MongoLock ransomware from the device completely, you can freely use your preferred method for file restoring. Nevertheless, you need to clean the system thoroughly. Choose a reputable anti-malware for the initial ransomware elimination and then use Reimage and clean the virus damage. We have a few additional software suggestions below the article.

Clicking on the link in the email may trigger malicious payload installation 

The most used malware spreading technique for many years is a spam email. These campaigns use different tactics for each type of malware and distribute dangerous products on the targeted devices with one click on the hyperlink or email notification.

A payload dropper that installs malicious ransomware installation, in most cases, come from email attachments or the email itself because sale-looking notifications often contain malicious links or document attachments with malicious macros.

Experts advise paying more attention to the emails you get and open because opening one MS document or clicking on the displayed link may trigger the script that loads malware on the device. You can avoid these infiltrations if you avoid opening unexpected emails with file attachments. 

Terminate MongoLock ransomware and additional programs or processes to lower the risk 

For the best results of MongoLock ransomware removal, you should choose professional anti-malware tools and scan the device thoroughly. If you have an antivirus already on your system, try rebooting your computer in the Safe Mode and scan the machine then. It ensures that your tool works appropriately and a virus is not affecting the vital functions.

If you need additional suggestions for tools that can remove MongoLock ransomware and other malware or virus damage, employ Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes for the process. We can recommend these tools as feel free to use one or a few of them to double-check that the system is clear. 

When you get rid of MongoLock ransomware virus, you can try data recovery methods. It is important to keep your backups on external devices or cloud services, but you may be caught off guard with cryptovirus. If have no file backups tri your data recovery methods below the article. 

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove MongoLock virus, follow these steps:

Remove MongoLock using Safe Mode with Networking

Reboot your computer in Safe Mode with Networking and then scan the device fully, so your antivirus can work as it supposed to for MongoLock ransomware removal:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove MongoLock

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete MongoLock removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove MongoLock using System Restore

System Restore feature can be used for malware termination because it allows a user to recover the device in the previous state:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of MongoLock. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that MongoLock removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove MongoLock from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by MongoLock, you can use several methods to restore them:

Use Data Recovery pro for encrypted data and get your files back after MongoLock ransomware removal

When your backups are not up-to-date choose alternative methods for file restoring. Data Recovery Pro can also work for accidentally deleted files

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by MongoLock ransomware;
  • Restore them.

Windows Previous Versions can be helpful in file recovery

When System Restore is used in MongoLock ransomware removal, you can employ Windows Previous Versions feature

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer restores files affected by the file-locking MongoLock virus

When Shadow Volume Copies are left on the system, you can use ShadowExplorer

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption is not possible

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from MongoLock and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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