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Remove (Support Scam) - Virus Removal Guide

removal by Ugnius Kiguolis - - | Type: Adware is a misleading website that tries to scam users by prompting them to download bogus software pop-ups is a fraudulent website that tries to make users believe that their machines are infected with viruses is an unsafe site that displays a fraudulent message about system's security. It performs a fake scan and then claims that the PC is infected by various viruses, and the only way to fix the issue is by downloading and installing bogus software for Mac, such as Advanced Mac Cleaner, Mac Mechanic, and other similar useless programs. Apple logo, as well as “AppleCare Protection Plan” is present to make victims think that the message is real. However, is just a scam[1] engineered by unfair people in order to profit from unsuspecting users.

Category Adware/PUP
Type Scam
Main dangers Money and personal data loss
Main goal To make users install bogus software
Distribution Software bundling, unsafe sites
Elimination Use security software like Reimage Reimage Cleaner Intego or SpyHunter 5Combo Cleaner, or get rid of PUP manually using our instructions below redirects are usually encountered when users are redirected from elsewhere on the internet. However, those who are seeing the fake alert regularly should take a look at the installed programs, as it is highly likely that adware[2] managed to slip in with the help of software bundling, or other deceptive techniques.

While the fake alert claims that Mac is infected, users can see the fraudulent message on Windows, as well as on all (Google Chrome, Internet Explorer, Mozilla Firefox, Safari, etc.) browsers. Thus, those who do not use macOS will be able to notice the fraud immediately. However, those who do might end up paying for useless software or even provide personal details like name, email, address, or bank account information. Please be aware that such actions might lead to identity theft or unauthorized access to your personal bank account. message typically shows the following message and then claims that the machine is infected with  Tapsnake CronDNS, Dubfishicv viruses:

Your system is infected with 3 viruses!
Your Mac is infected with 3 viruses. Our security check found traces if 2 malware 1 phishing/spyware. System damage: 33.2%. Immediate removal required!

Fraudsters behind virus scam claim that users might lose personal files damage their apps lose valuable banking information. This is obviously not true, and the only action that needs to be performed is removal for the browser. If adware is not involved, users should simply leave the browser.

Those who encounter the scamming site regularly should, however, make sure they remove adware from their machines. Experts[3] suggest using Reimage Reimage Cleaner Intego or SpyHunter 5Combo Cleaner for such procedure or make use of out manual removal instructions below.

There are thousands of similar scams, including Your system is heavily damaged by (4) virus!Your Windows Computer Is Infected With (4) Viruses, and many more. Looking at how similar these scams are, it would not be surprising if all of them are made by the same authors. Regardless, the unfair people are using trickery in order to make some quick cash. Do not get deceived by scam and make sure you get rid of adware initiating the redirects. adware is a redirect virus that tries to make users download and install useless software or provide sensitive information

Adware can be avoided: here's how

Adware is not malware, as it does no direct damage to system files. However, it can induce several changes to the system or/and browsers, which might lead users to phishing, file-sharing, fake-updates, and similar unsafe sites. Thus, if you suspect that your device is affected by a potentially unwanted program, it is vital to get rid of it straight away.

However, the best case scenario would be not to get infected in the first place. Industry experts advise to undertake the following precaution measures:

  • Be cautious about redirects – do not click on questionable content and do not download software from unknown sources;
  • Before installing the program or its updates, make sure you read through ToS and Privacy Policy, as these documents can often provide multiple clues on what the application is used for, how your personal data is handled, what permissions it gains, and similar vital information;
  • When installing a new program from the internet, do not rush and skip steps. Instead, take your time and read the text in small font size;
  • When prompted, always pick Advanced or Custom installation settings. This way, you will be able to see optional installs offered together with the initial program;
  • Use security software with real-time protection feature on, it can protect you from several phishing attempts.

Get rid of redirect virus either manually or automatically

As we already mentioned, removal can be as easy as closing down the browser. However, if adware is involved, some extra steps should be taken.

You can remove virus by using our manual guide below this post. Beware that you should possess some basic computer knowledge to execute all steps correctly. The instructions are provided for both, Mac and Windows operating system, so pick the one you are using.

For those who would like a quick solution, we suggest using anti-virus software. Automatic PUP removal will only take a few minutes after the full system scan is performed. Furthermore, powerful security software will be able to stop potentially unwanted programs from entering in the future.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Remove from Windows systems

To eliminate PUP from Windows OS, follow this guide:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Eliminate from Mac OS X system

If you macOS is affected by a potentially unwanted program, proceed with these steps:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Uninstall from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Erase from Mozilla Firefox (FF)

Make sure you reset Mozilla Firefox after the elimination of adware:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Get rid of from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Remove from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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