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Remove (Removal Guide) - Free Instructions

removal by Olivia Morelli - - | Type: Browser Hijackers is yet another intrusive browser hijacker related to PUP developer Polarity Technologies is the program that claims to offer one-click access to popular mail sites via the promoted browser application. This is the main intrusive symptom – pushing additional browser extensions, new tab apps. However, the main page is the browser hijacker[1] that alters all your in-browser searching attempts and injects those results with advertisements and similar content which creates all those annoying redirects to pages filled with shady material.

Although it is not a virus, users complain about the behavior, additional content installed by the PUP itself and other features regarding the supposedly useful add-on and My Login Helper software. Even the developer, Eightpoint Technologies, is an affiliate of PolarityTechnologies. This company is known for delivering shady services and distributing PUPs like My Inbox HelperBest File ConverterMy Weather Radar

Type Browser hijacker
Extension installed by the PUP My Login Helper
Related Yahoo redirect virus
Developer Eightpoint Technologies, an affiliate of PolarityTechnologies Ltd
Main domain
Symptoms Manipulates in-browser search results, shows advertising content, redirects to shady pages
Distribution Deceptive content, promotional ads, freeware bundling[2]
Elimination Get anti-malware tool and remove or any other search engine may seem reliable at first, but become shady in time because additional changes happen on the system. You should not hesitate and use the search provider if it looks reliable and displays you best, improved results.

On the other hand, when displays you a list of results injected with other content like banners, hyperlinks, other sites, advertisements you shouldn't consider the search engine a legitimate and useful. These symptoms should be the ones that raise questions:

  • changed appearance of the web browser;
  • altered homepage, default search engine, and new tab settings;
  • installed content on the browser and the machine directly;
  • diminished speed and general performance of the device. seems to be related with a legitimate Yahoo search engine that often becomes intrusive and annoying when advertisements fill up the screen instead of delivering improved results. This relation can also be due to the revenue-generating for the Yahoo Search providers. This is a common feature that PUPs get used for.

My login helper is the program that injects in-browser searches with questionable content and makes the user frustrated due to the unwanted material. is developed by various PUPs delivering provider that also is responsible for data tracking feature this browser hijacker has. This is a common function that may cyber threats have, but users cannot notice this background process that is not properly disclosed when they install freeware from the internet too.

The Privacy Policy of the developer even states the following:

We may collect information from you in two ways: information we gather from your use of our Service and information you give to us, as further outlined below. This information may include“Personal Information” and “Non-Personal Information.” For purposes of this Privacy Policy, “Personal Information” means information that you provide to us that personally identifies you, such as your first and last name, email address, physical address, telephone number, and billing information. For purposes of this Privacy Policy, “Non-Personal Information” means information that does not specifically identify you.

Although it seems harmless, data like search queries, browsing history, IP address, location, and other online browsing preferences get tracked and collected with malvertising purpose. The biggest issue is the fact that any third-party can access those details and use them in the advertisers, for example, favor.

No matter what these developers may claim about the intruder, you can never be sure that this program is legitimate and won't damage your device. You shouldn't trust things you read on the internet since many PUPs can be associated with scammers or other bad people. If redirects and pop-up ads have already started bothering you, you can ignore these activities or remove the unwanted program that causes them with anti-malware tools.

Experts[3] always note, and we also think that this method should be the method used for fixing computer issues. Get antivirus tool like [d1[ for the best results of removal process since such tools can also help with eliminating the virus damage. Using the program like this, you can eliminate all additional content installed behind your back. virus is a hijacking-based potentially unwanted program that pushes other content and creates redirects to generate revenue for the provider.

Shady software gets bundled with other free programs

You can encounter such browser extensions as a result of third-party application installers. When programs are downloaded from questionable sources or installed without paying enough attention, all the applications included int he same setup get automatically added.

You can avoid these cyber infections if you choose Advanced or Custom installations during these processes. Such an option allows seeing all the included programs and de-select shady tools or bonus tracking apps. Choosing official providers or distributors should be the habit of every online user. can work in the background until you eliminate the hijacker completely

To end all the redirects, pop-up windows, and other virus symptoms once and for all, you need to clean the machine fully and delete associated files, extensions, programs, and so on. This is achievable with professional anti-malware tools.

You can remove manually, or at least try to do so, but we recommend going for the automatic technique where antivirus programs get to fork in your favor. Since AV tools check the computer, fully all the intruders can get detected and eliminated. removal is much easier when you employ the anti-malware program and let the software do the job for you. Then, the machine is checked, cleaned, malware removed, and the performance improved since no corrupted files or applications left.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove, follow these steps:

Erase from Windows systems

Get rid of the intruder and makes sure to double-check when you remove

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Remove from Mac OS X system

Clean the system and eliminate

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Eliminate from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Get rid of from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Uninstall from Google Chrome

You should check the browser for any suspicious material related to

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Erase from Safari

Reset the Safari to ensure that gets deleted with all the associated add-ons

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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