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Remove ransomware / virus (Removal Instructions) - updated Sep 2016

removal by Julie Splinters - - | Type: Ransomware ransomware. How dangerous is it? ransomware virus is just another member of a notorious group of ransomware viruses. According to IT experts, it could be related to .xtbl ransomware and other viruses of this family. If it is true, then you should be extremely careful while browsing the Internet because it is an extremely dangerous virus that can pose a serious danger to your files. Once it infiltrates the system, it attacks victim’s personal documents and files and encrypts them with the specific encryption algorithm. If you are infected, stay calm because you can still remove ransomware. For that, you need to disconnect your infected device from the Internet, run a full system scan with Reimage Reimage Cleaner Intego and get rid of malicious files that belong to this ransomware. Next, you should try to recover your files. For that, scroll down to find tips.

We should all agree that virus is one of the most complex computer viruses. With the help of an exquisite algorithm, it is able to affect almost every file which is kelp on the system. Moreover, it urges the victims to remit the payment and hurries them by setting a fixed time period. Certainly, if the locked files contain the work report you have been working for several months, you might rush to transfer several hundreds of dollars in the hope of returning the files. However, you need to come to terms with the fact that you are dealing with computer hackers. Thus, get acquainted with our removal methods.

Questions about ransomware virus

It seemed that the hackers behind @aol and .xtbl viruses decided to step down from ransomware as there haven‘t been similar viruses released for a while. However, this maneuver seems to have been only a diversion. They have returned with a blast and enjoy having a virtual community under their terror again. Lately, they struck with their another creation – virus. It also possesses the same feature as this malware. Speaking of which, it has been granted such title since the threat attaches extension to the locked files. The virus is still being analyzed, so it is easy to present the findings. Nonetheless, virus researchers suspect that this time, the encryption technology is different. The virus deviated from employing AES and RSA to XOR mask. In addition, the threat appends .777 extension to the files. encrypts personal files

Like other types of this ransomware group, ransomware does not indicate the ransom note in each .txt message. It usually indicates the sum once a victim contacts the hacker using the given email address. It is suspected that the sum may vary from 200 dollars to 1600 USD. Since this year has granted a full bouquet of diverse ransomware threat, IT experts are not empty-handed as well. You might try one of the released free decrypters to recover the files. Nonetheless, do not get deceived into installing Ninja Gaiver decrypter promoted by the hackers. It might decrypt some of the files, but the probability of making the matters worse is high.

Infiltration methods

It is likely that it exploited existing system vulnerabilities and infected the computer when you opened a spam email. Currently, there is a trend to disperse Ninja Gaiver malware and similar threats via spam messages. Be vigilant when you are about to open the email received from a governmental institution. It is common bait. It would be best to verify the sender by contacting the company or the institution directly to avoid finding yourself infected with ransomware. Alternatively, the threat might attempt to sneak into the computer in the disguise of a trojan or an exploit kit. This method is a lot more insidious and dangerous. While in the first case, your cautiousness might save from the ransomware, regarding trojans, only a proper security program will be of use. Install, for example, Reimage Reimage Cleaner Intego and update it regularly, so it could detect suspicious files and computer malware before they sneak into the system.

Ransomware removal recommendations

Regarding removal options, unfortunately, there are not many of them. The only viable method is to use an anti-spyware application, e.g. Reimage Reimage Cleaner Intego or Malwarebytes, to get rid of the files. You can be sure that it will remove ransomware virus completely. Unfortunately, the program does not unblock the files. You can use either one of this free decrypters. They might be of help since the ransomware belongs to .xtbl virus group. Additionally, when virus is fully exterminated, perform regular back-ups and store the copies of your files in a trusted digital storage domain. Do not keep them all in the computer since current ransomware tend to delete shadow copies as well.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Remove using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

There are several methods to recover files encrypted by virus. All of them are listed below. Please, do NOT pay the ransomware to support cyber criminals and encourage them to start designing a new ransomware virus.

If your files are encrypted by, you can use several methods to restore them:

Recover your files affected by virus with the help of Data Recovery Pro

Data Recovery Pro is a highly effective tool to recover erased data. You can try it for recovering your encrypted files as well.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by ransomware;
  • Restore them.

Use Windows Previous Versions feature to restore your most important files

If System Restore function was enabled on your computer before virus showed up, you are free to try to option:

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decrypting files affected by with the special decrypt software

You can rely on free decrypters that have already been presented by security experts. They should help you recover your files affected by this ransomware.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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  1. BillyTheWhite says:
    August 31st, 2016 at 12:39 am

    Just throw cyber shurikens to dodge this ninja ransomware.

  2. Carol says:
    August 31st, 2016 at 12:39 am

    All my personal files are gone!!!! Will enabling system restore point function help?

  3. Ronald says:
    August 31st, 2016 at 12:40 am

    Thye are clearly making fun of all of us.

  4. ThonyU says:
    August 31st, 2016 at 12:40 am

    Until now, my security applications have worked.

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