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Remove PayPal virus (Virus Removal Guide) - updated Jan 2019

removal by Julie Splinters - - | Type: Trojans

PayPal virus is a phishing campaign when scammers hide the malicious purpose behind a safe-looking email message

PayPal virus image

Questions about PayPal virus

PayPal virus is a scam which is designed to stealthily infect systems with malware or trick users into revealing their credentials[1]. When seeking these aims, hackers spread cleverly-written emails that contain infected attachments. After being downloaded to the system, the attachment, which typically hides malware's executable, launches it in the background and it becomes active. PayPal trojan malware was first spotted back in 2013 with its first attempts at tricking people. Since then these scam and phishing campaigns appear more and more developed and luring.[2] Recently, this virus targeted people using the social media platform Twitter.[3] During the Christmas time, account purported to be a legitimate PayPal Twitter promoted the event with a lottery. All those techniques used by this trojan aim to scam people and collect their credentials for the later use.

Name PayPal virus
Type  Trojan horse
Category  Malware
Active since 2013
Working principle  Tricks people into revealing their information. Uses legitimate-looking PayPal messages
Recent activity PayPal phishing campaign at the end of 2018
Distribution  E-mail
Elimination  Use reputable anti-malware tool to clean the system thoroughly and remove PayPal virus. Fix virus damage using Reimage 

Typically, Paypal scam tricks users into downloading infected files because they are named under the names of well-known companies, useful documents or legitimate computer components that are said to be missing. When inside the system, PayPal virus is used to perform the following actions:

  • Spy on your online activity;
  • Copy and send information from your PC to the criminals;
  • Open backdoors to help other high-risk threats infiltrate the system;
  • Link the victim to a fake bank website or email page and steal login information;
  • Download updates of malware which is already present on your system.

PayPal virus can imitate an innocent email message or software while, in reality, it might monitor your browsing experience and track your frequently visited pages. Once it detects which social media platforms you use, it can create a fraudulent window asking you to sign in. Note that the pop-up may look extremely genuine and may use https which is supposed to be a sign of the safe site. Likewise, many people get deceived and submit their private information, such as log-in names and passwords.

PayPal virus scamming message may state about the account issues or fake porchases and read the following:

Sender: Pay Pal
Topic: Unusual sign-in activity

We detected something unusual about a recent sign-in to the PayPaI account ..Sign-in detailsCountry/region: HondurasIP address: 104.184.29.77Date: 5/25/2018Platform: iOSBrowser: SafariPlease go to your recent activity page to let us know whether or not this was you. If this wasn’t you, we’ll help you secure your account. If this was you, we’ll trust similar activity in the future.Review recent activityTo opt out or change where you receive security notifications, click here.
Thanks,

Another way how the developers of Paypal phishing scam try to lure people into giving their credentials is by stating that their accounts are temporarily suspended, and they need to confirm their identity with a photograph. The victims are asked to submit pictures of themselves holding their ID and credit cards to PayPal phishing site which imitates official online payment page.

This virus endangers not only your computer but privacy as well. Therefore we encourage you to remove PayPal scam as soon as possible. You can do that by using Reimage or another powerful security software. Additionally, we want to remind you not to try to get rid of it by yourself. Elimination procedure requires an experienced IT expert or a trojan removal software. Thus, any attempts to delete malicious files might lead to further damage.

PayPal phishing scam during Holidays of 2018

During the busiest time of the year malware creators also keep on working because people tend to shop online, buy last-minute gifts or skip through websites paying less than enough attention. Phishing scams are nothing news and Holiday is the best time to fall for reward or gift scam online.

A Twitter account called PayPalChristm promoted the event that you can win valuable prizes and you only need to login to your account. However, this fake account redirected to phishing link that encourages to enter your credentials and verify the account. Unfortunately, when you do so you are not winning any Maserati or an iPhone. 

Scammers focus on getting your information and confirmed details go to the malicious server and get collected by these cybercriminals behind PayPal virus that are interested in accessing your account and exploiting the victim financially later on. 

PayPal virus phishing campaign
PayPal virus is a malicious trojan that focuses on getting your credit credentials and other banking information.
 

Note that PayPal virus might appear as a scam message on suspicious pages as well like FBI PayPal virus which is considered to be an offspring of the mother program. Criminals try to convince credulous people by disguising as FBI law enforcement agency. The pop-up claims that your computer is blocked due to one of the following reasons:

  1. Violating Copyright laws by downloading music, films or video files illegally;
  2. Distributing adult-only content which is related to child abuse.

PayPal scam pop-up says that you have to pay a fine which might vary from $200 to $500. At this point, we assure you that this is only an attempt to swindle money from you. You should never transfer funds to the criminals since there are alternative ways to unlock your computer. Be aware that sometimes it is not even locked. Therefore, closing the tab/window should help.

However, Trojan horse can be infiltrated via clicks on any malware-laden content online[4]. Thus, we recommend scanning your system with a professional antivirus tool to initiate PayPal virus removal if needed. Once again, do not try to uninstall malware-related files by yourself since you can harm your system.

PayPal virus illustration
PayPal virus is categorized as a Trojan horse which spreads via fake emails claiming that some accounts are suspended.

Fake e-mails with known company names distribute malware directly to your device

Experts from LosVirus.es[5] spotted that hackers employ several methods to spread this dangerous Trojan. However, most of its versions are delivered via spam emails which urges to click on the malicious link or attachment to fix the PayPal-related problem. 

One of the most recent ones detected contains a message which states the following:

Our system detected unusual charges to a credit card linked to your PayPal account.

Reference Number: PP-259-187-991
This is the Last reminder to log in to PayPal as soon as possible.
Once you log in, you will be provided with steps to restore your account access.

Click here to activate your account

Once the victim clicks on the compromised link, he or she triggers an automatic installation of the malware. Since Trojan horses have the ability to disguise under legitimate processes or software, the user might not even recognize that they manually infect their computers. 

Note that those fake emails are designed to look convincing and legitimate. They might include such parts as “To unblock your account you must complete these steps” or “Click on the link to fix the problem.” As mentioned above, you should never click on any suspicious attachments or links despite the fact that they might look genuine. 

Additionally, if you have any doubts that this email could be legitimate, we recommend contacting PayPal and asking about the letter before you click the link or download the attachment. We also advise using powerful security software at all times to make sure that your computer is protected.

Remove Paypal virus and get back to the safe machine

Trojan horses and other malware that are spread using Paypal scams are dangerous computer threats that can hardly be removed without additional software. It is impossible to remove PayPal virus manually because you can't guess the name of the virus (there is a wide list of viruses that have been spread with its help) or its location.

However, you can always employ a professional antivirus program to detect and eliminate the malware for you. This method is also considered to be the safest way to get rid of any kind of virus hiding on your computer. Keep in mind that trojans can open backdoors to help ransomware or other dangerous infections infiltrate your computer without any sign. 

Therefore, if you encounter PayPal scam pop-up or the redirect to a phishing site, you should never pay the demanded amount of money or submit your personal details. Ignore all claims about the FBI fines or errors which might occur on your account. Remember, hackers might employ creative ways to swindle money or other valuable information from gullible people.

Additionally, the presence of the malware can be recognized by a significant decrease in computer's performance. Likewise, if you have noticed that your PC is acting sluggish, programs crash and loads for an extensive period of time, your system might be corrupted by a trojan. 

In this case, you should download Reimage, SpyHunter 5Combo Cleaner, or Malwarebytes to examine your files and start PayPal virus removal. These programs are specifically designed to deal with various cyber threats and maintain PC security in the future. We promise that it won't take long before you will be able to use the trojan-free computer again. Thus, do not hesitate and check your system if you have any doubts.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove PayPal virus, follow these steps:

Remove PayPal using Safe Mode with Networking

You can get rid of this Trojan by rebooting the device in Safe Mode with Networking and then using the antivirus program:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove PayPal

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete PayPal removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove PayPal using System Restore

Employ System Restore feature and restore the system in the previous state:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of PayPal. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that PayPal removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from PayPal and other ransomwares, use a reputable anti-spyware, such as Reimage, SpyHunter 5Combo Cleaner or Malwarebytes

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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References

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