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Pendor ransomware virus. How to remove? (Uninstall guide)

removal by Linas Kiguolis - - | Type: Ransomware
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Pendor malware seeks to corrupt your important files

Pendor ransomware virus

Pendor virus[1] functions as crypto-malware which encrypts files. It demands $50 in exchange for the decryption key. After the data gets encoded, it will contain .pnr extension. Unfortunately, opening them becomes futile as victims need to obtain a special decrypter. Likewise, perpetrators alarm users that there is no way to obtain it other than paying the ransom. Further instructions are provided in the READ_THIS_FILE_1.txt. Here is a short extract from it:

The ransom note explains that the ransom must be paid in Bitcoins and provides several domains to obtain some of this cryptocurrency. The criminals suggest sending the required sum of money to the following Bitcoin[2] wallet: 1KBLAXQJQida4NM4AMkZNc6h42ddASLpaj.

Afterward, the victim needs to write to pendor@tuta.io including the personal ID provided in the same ransom note. Alternative email addresses are pendor@tuta.io or pendor_1@tutanota.com.

It must be said that the ransom note contains a very comprehensive explanation of how to obtain Bitcoins. Finally, the criminals explain how to install Tor browser and access a particular onion website to download the decrypter.

Pendor ransomware page is very basic. It contains only a few fields and the name of the ransomware at the top of it. The page requires entering victim’s email address, personal ID and Bitcoin address to send a request for the decryption key.

However, it is unknown whether authors of Pendor virus actually provide victims with decryption keys after receiving the ransoms. This is the reason why we do not recommend you to try to reach out to the criminals or pay them. Remember that you are dealing with scammers who are trying to swindle money from you.

If you have a data backup and want to fix your computer, we recommend following the instructions we provided for a successful Pendor removal. If you already have an anti-spyware or anti-malware program, just update it and scan your PC. If you do not have a software to remove Pendor malware for you, consider installing Reimage or Malwarebytes Anti Malware.

The malware sticks to the same transmission trends

Pendor ransomware is under analysis, but it is believed that it is distributed using a well-known technique called malspam (malicious spam). If you do not want to accidentally launch a malicious virus, keep a distance from questionable emails sent by complete strangers.

In addition, do not open email attachments or links provided by companies that you weren’t expecting to write you. Scammers often abuse the name of reputable companies to trick unsuspecting victims into opening malicious files.

What is more, the malware might sneak into your system if you tend to visit low-reputation websites such as untrustworthy file sharing websites, gambling or adult content pages. LesVirus.fr[3] experts recommend you not to click on ads or download buttons in them as it is a very quick way to be redirected to compromised sites or instantly download a malicious file to your computer.

Get rid of Pendor crypto-virus

You do not have to be an expert to remove Pendor virus from your PC. All that you need is a decent anti-malware software to help you. We strongly recommend using a trustworthy anti-malware program such as Reimage. You can also find some useful security software reviews on our page. We hope that you will find them useful.

Once you have a security software to help you, restart your PC into Safe Mode with Networking and follow the given instructions. You may restart your PC using the following instructions and download the desired security product then if you can’t do it while in normal mode. In some cases, ransomware viruses tend to block security software.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Pendor ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Pendor virus Removal Guide:

Remove Pendor using Safe Mode with Networking

Pendor removal instructions were prepared by our experts. Please read them carefully.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Pendor

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Pendor removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Pendor using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Pendor. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Pendor removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Pendor from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Pendor, you can use several methods to restore them:

Recover some files using Data Recovery Pro

You can restore some of your files using Data Recovery Pro. While this software might not be capable of restoring all of your files, it might help to recover some.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Pendor and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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