Phonestar.info ads: what it is and how to remove it

Remove its permission in the browser. The bottom line of each notification names the browser, so open that browser's notification settings and look under Allowed. Remove phonestar.info and any other site you do not recognise.

In Chrome and Edge this is under the site settings for notifications; in Firefox it is under Settings, Permissions and data, Notifications. Do this in every browser profile, because each one keeps its own list.

Restart the browser and wait a few minutes. If a message still arrives, read its bottom line again: the sending address can differ from the site you remember, and that is the entry still left in the list.

A notification cannot infect a PC. It is a short text with a link that the browser displays. Clicking it opens a page, and a page cannot install anything unless you agree to a download and run the file.

So the answer depends on what you did after clicking. Looked and closed: you are fine. Downloaded but did not open: delete the file.

Opened a downloaded file: uninstall what it added and scan the PC. Typed card or login details: contact the bank and change the password. In every case, remove phonestar.info from the browser's allowed notifications so the messages stop.

Phonestar.info is a push-notification spam site, a kind of adware. It earns money by showing desktop notifications, and each view, click or redirect pays whoever runs it. It is not something people usually choose; it arrives through a free download, a fake button or a misleading prompt.

Phonestar.info does not encrypt files or take control of Windows, but its ads are sold to anyone, including scam operators, so they can lead to fake virus warnings and unwanted downloads. The steps in this guide remove it from Windows and from each browser.

There are two possible reasons. If it appears as desktop notifications, a browser on this PC was given permission to receive them from phonestar.info, usually through a misleading prompt. That permission stays until you remove it in the browser's site settings.

If it appears as tabs or redirects, an ad on a site you visit is opening it, or an extension or program on the PC is. Test a private window: if phonestar.info never appears there, an extension is the likely cause. The plan above covers each case.

Only in the browsers that allowed phonestar.info, but checking all of them takes a minute and is worth it. We saw the notifications in Chrome, Edge and Firefox. Chrome and Edge keep their notification lists under site settings, and Firefox under Privacy & Security > Permissions.

Remove phonestar.info and any other unfamiliar site from each list, then turn off new notification requests if you do not need them. Remember that every browser profile has its own list, so a second profile can keep the messages coming after you clean the first.

Compare them with the details in the table above. Phonestar.info produces desktop notifications, and the clearest sign of it is notifications from phonestar.info. Other adware looks similar, so check the name of the sending site at the bottom of a notification, the address in the tab that opened, or the newest entries on the extensions page.

If those match, this guide fits. If you see a different name, the same kind of steps apply, but remove the item you actually find rather than guessing.

Act quickly but calmly. Disconnect the PC from the internet first, so the connection ends. Uninstall the remote access tool they asked you to install and check Installed apps for anything else added during the call.

Run a Microsoft Defender full scan and offline scan. From another device, change your e-mail and banking passwords and sign out of all sessions.

If you paid by card, bank transfer or gift card, contact your bank or the card issuer immediately, and report the scam to the police. Do not answer if they call back.

You can hide them, but that is not the fix. In Windows 11, Settings > System > Notifications lets you switch off notifications for a whole browser, which silences the spam together with every useful notification from that browser.

The site keeps its permission and can still send messages when you switch them back on. It is better to remove the specific site in the browser's own notification settings and block new requests. That stops the messages at the source and leaves the rest of your notifications working.

Because the source may not be a file a scanner looks for. Browser notifications are a permission stored in the browser, and many adware extensions are not flagged because they come from an official store.

Some ad-supported programs are only reported if you enable detection of potentially unwanted apps. So a clean scan does not mean the job is done. Check each browser's notification permissions and extension list by hand, and turn on Potentially unwanted app blocking in Windows Security before scanning again.

No program removes Phonestar.info itself, because there is nothing on the PC to remove: the notifications come through a permission saved in the browser, and only the browser's settings take it away, as the steps above show.

What Fortect can do is check the rest of Windows. Its free scan looks for malware, unwanted programs and damaged system files, which is useful if you clicked the ads, downloaded something from the pages they opened, or are not sure what else changed on the PC.

If the scan finds nothing and the notifications stopped after you removed the permission, this problem is solved. Use Microsoft Defender as a second opinion whenever you have downloaded files from pages like these.