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Remove (Removal Guide) - updated Sep 2018

removal by Lucia Danes - - | Type: Adware is a legitimate advertisement service but is often exploited by adware authors adware is a questionable domain which users get redirected to on their Google Chrome, Internet Explorer, Mozilla Firefox or other browsers. Initially, the service is legitimate and often used by website authors to generate ad revenue to support it. Unfortunately, adware[1] authors can abuse the service to monetize on innocent users that have to deal with pop-up ads, advertisement banners, offers, audio/video ads, and similar. Also, victims can succumb to attractive links and get tricked into installing other unwanted applications or even viruses on their PCs. The worst part is that users typically do not install adware themselves and it slips in during the installation of freeware or shareware.

Category Adware
Sub-category PUP
Browsers affected Chrome, Firefox, Safari, Edge, Explorer
Distribution Bundling, rogue sites
Prevention Use the Custom/Advanced installation option, stay away from all questionable sites
Removal Install Reimage Reimage Cleaner Intego and delete the adware-related infection easily adware can be recognized from these symptoms:

  • The user starts facing dubious redirects;
  • Advertisements are overloading the computer screen;
  • Browsers have faced various modifications.

If you spot such signs on your computer, you can be sure that you have an adware infection on your computer system. Make sure you take the required actions against this ads as soon as you detect the first signs of infiltration.

Moreover, adware can collect browsing activity-related information. Such data includes:

  • Pages viewed;
  • Sites visited;
  • Bookmarks;
  • IPs;
  • Search queries;
  • etc.

PUP developers gather this type of data to generate ads that might seem useful according to the browsing habits of a particular user. However, you need to remove virus from your computer and clean affected browsers to stop such actions. Use programs that we provide below or manual removal tips for virus elimination. To fix damage caused by this PUP, run Reimage Reimage Cleaner Intego.

Another reason to perform the removal is its redirecting to questionable sites. Such rerouting techniques might take you to potentially dangerous websites that might inject harmful content (scareware, malware, other PUPs, etc.) straight to your PC. This can lead to data loss, stolen passwords or even identity theft.

Be aware of adware and its activity. Although the program itself might not seem that harmful, it can take you to places where you can easily catch a more serious infection. If you happen to spot ads on your browsers, get rid o this cyber threat without hesitation and be careful while browsing the Internet next time. PUP - a potentially unwanted program which enters the system through bundling and modifies various browser settings.

Be more careful while browsing the internet and installing new software to avoid adware infections

According to IT professionals[2], users which act carelessly while performing various actions on the Internet, have a bigger chance of getting their computer systems infected with adware and other PUPs. Such unwanted programs can hide anywhere.

You need to be cautious while visiting various websites as they might include dubious content and rogue links. If you ever open a questionable page – be quick to eliminate it and never return.

Moreover, there is a deceptive marketing method called “bundling”[3]. This technique is commonly used through PUP developers. An ad-supported program can get installed together with regular freeware or shareware. If you want to check all your downloads and opt-out the unnecessary ones, you need to pick the Custom or Advanced installation option over the Quick/Recommended section.

Ways to delete adware and stop the unwanted ads

If you see annoying adverts and want to remove virus, you will need to pick which technique you will use to perform the process. You can choose to achieve such goal manually. Look through the instructions that are written below this article and complete each step carefully. If you do so, you should be able to clean browsers such as Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, Safari.

However, if you would rather prefer to take care of the removal in a faster way, choose one anti-malware tool from the list below. This software will not let you get rid of the cyber threat in just a few minutes time duration, but will also show you system components that need to be fixed. After the deletion is finished, make sure you reset browsers that were affected by the ad-supported program.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Delete from Windows systems

Get rid of ad-supported software from Windows OS. Use these instructions as an example:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Uninstall from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove from Microsoft Edge

Use these guidelines to clean and refresh Microsoft Edge:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Erase from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Eliminate from Google Chrome

Clean Google Chrome from all adware-added components and bring the web browser to its starter position:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Delete from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Lucia Danes
Lucia Danes - Virus researcher

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