Severity scale:  
  (18/100)

Please complete a quick survey to continue. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Adware

“Please complete a quick survey to continue” – a scam trying to extort users' personal information

Displaying Please complete a quick survey to continue scam

“Complete a quick survey to continue” warning message is a cyber scam,[1] used by cybercriminals to extort valuable information form its victims. If you continuously get redirected to a dubious website which asks you to “complete 1 of the offers to unlock the content” or similar, it is highly likely that your PC has been invaded by adware (ad-supported program).

You might be redirected to “Complete an offer to continue your download” domain by visiting a malicious website. However, adware causes these messages continuously appear and out of nowhere. The purpose of PUPs is to deliver various ads, pop-ups, banners, deals, offers to users while constantly disturbing their browsing sessions. However, these dubious apps are not useful in any way. Hence, users should hurry up the “Complete a quick survey to continue” removal.

The fake alert sounds extremely fishy. Firstly, the crooks ask users to perform the survey so they can go back to normal computer operation. Then, they thank the participant for the aid provided, which helps developers to create “perfect personal computer experience.” Scammers even promise that collected funding will be assigned to selected charities.

Finally, they finish with a weird “Actually do the survey otherwise I will delete system 32”. It comes out more like a treat, so you should realize that you are dealing with scammers (additionally, deleting system 32 is almost impossible). Thus, do not participate in these surveys as the message is a blatant lie. 

If a user proceed with the survey, they might encounter the following messages:

  • “Waiting for offer completion.. after successful participation of an offer above this page will unlock and restore normal access”
  • “Please use real information”
  • “We are validating your completion. This page will unlock once you have completed an offer or survey… return to the main page”

The primary goal “Complete a quick survey to continue” scam is to steal personal information[2] and either sell it to third-parties or use it for criminal purposes. That's why it asks users to enter personal data, which typically includes email, telephone number, ID number, address, social security number, etc.

Questions about Please complete a quick survey to continue

Adware programs are not as perilous as malware (ransomware, spyware and similar). However, the presence of this type of threat cannot be ignored as it endangers victims' personal data and opens the door to other malicious cyber threats. Thus, ignore the fake message and proceed with “Please complete a quick offer to download” removal instead. The easiest way to eliminate the virus is by employing a robust security software (like Reimage) and performing a full computer scan.

You can easily infect your PC with PUPs while installing freeware or shareware

Typically, inexperienced computer users are unaware of adware distribution methods. Thus, its creators employ bundling tactic, which allows them to sneak in additional components into victims' computers without them noticing it. Typically, apps like video converters, PDF creators, media players hide unwanted programs within their installers.

To avoid undesired applications, you should never rush the installation process and read through instructions, Privacy Policy/EULA attentively. Afterward, make sure you choose Advanced, or Custom installation mode instead of Recommended/Default one as the latter will not let you deselect additional components.

Remove “Please complete a quick survey to continue” scam and do not risk your privacy anymore

Adware can be especially frustrating to deal with, as it disturbs browsing sessions on a regular basis. However, compromised browser performance is just one of many reasons for “Complete a quick survey to continue” removal. Research shows[3] that cybercrooks are trying to steal personal information and use it for illegal purposes.

Luckily, eliminating adware is not a very complicated task so anybody can perform it. All you have to do is select the method which appeals to you: manual or automatic.

Manual “Please complete a quick survey to continue” elimination should only be performed by individuals who possess a decent computer knowledge. Otherwise, they risk a re-infection of the virus immediately after a browser restart. If you think that this method is for you, check our guide below.

However, most users should download and install a reputable anti-malware software and remove “Please complete the survey” automatically. This method is fast and safe. Also, security program will protect you from future PUP or malware infections. 

You can remove Please complete a quick survey to continue automatically with a help of one of these programs: Reimage, Malwarebytes. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

Note: Manual assistance required means that one or all of removers were unable to remove parasite without some manual intervention, please read manual removal instructions below.

More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
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Please complete a quick survey to continue manual removal:

Kill processes:
[random].exe

Delete files:
[random].exe

To remove Please complete a quick survey to continue, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Please complete a quick survey to continue from Windows systems

To eliminate Please complete a quick survey to continue scam from your Windows OS, follow these steps:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Please complete a quick survey to continue and related programs
    Here, look for Please complete a quick survey to continue or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Please complete a quick survey to continue from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Please complete a quick survey to continue or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Please complete a quick survey to continue from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Please complete a quick survey to continue and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Please complete a quick survey to continue removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Please complete a quick survey to continue from Microsoft Edge

Reset your MS Edge browser settings to default.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Please complete a quick survey to continue should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Please complete a quick survey to continue from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Please complete a quick survey to continue and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Please complete a quick survey to continue removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Please complete a quick survey to continue from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Please complete a quick survey to continue and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Please complete a quick survey to continue removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Please complete a quick survey to continue from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Please complete a quick survey to continue or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Please complete a quick survey to continue removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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References

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