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Remove (Virus Removal Instructions) - updated Aug 2019

removal by Olivia Morelli - - | Type: Adware – a dubious website that supports the Marco Polo app is a dubious app that can be found on official stores but can also travel in software bundles is a questionable website that offers users the installation of Marco Polo application created by Joya Communications Inc. Unfortunately, the app is known to disturb users' web browsing sessions on Google Chrome, Internet Explorer, Mozilla Firefox, Safari, and other browsers by injecting them with pop-ups, banners, deals, offers, in-text links, auto-play ads, and similar unwanted content. While PC and macOS users can be victims of this adware,[1] the unwanted program is most prominent in Androids and iPhones. Users also complained about receiving strange text messages from the app, asking to click on a suspicious link.[2] should not be trusted, as the questionable activity can lead to malware[3] infections, data leak or money loss.

Type Adware
Infiltration Google Play, App Store, bogus networks, and third-party software packages
Compatible with Windows, Android, macOS, iOS
Affected browsers Google Chrome, Internet Explorer, Mozilla Firefox, Safari, Opera, and others
Symptoms Intrusive ads disturbing internet browsing, unauthorized text messages sent to users in the contact list
Elimination Use security software or our guide below. After removal, scan your device with Reimage Reimage Cleaner Intego to make sure it is in a fully working state

Initially, adware might not cause any harm, as it is a legitimate application offered on official stores. However, not all apps that come from official sources are entirely safe, and is one of them. Rogue programs often prompt users to interact with the commercial content, or click on certain links to achieve its goals. 

The primary purpose of the suspicious application is displaying sponsored links and ads, in order to increase the revenue to its developers. However, links are not always safe, and users who are not attentive enough can get themselves in trouble. The app might force the user to land on an unsecured website that has malware strains in it.

Therefore, we advise users not to interact with suspicious links and other content the app shows and remove from iPhone, Android, Windows OS or iOS devices immediately. This adware program might even try to lure you into scams that aim to swindle money or personal information from the user. Be aware of such scamming messages as they can force you to face big monetary losses or reveal private data to complete strangers.

Despite being available on the official stores, adware can enter machines with the help of software bundling. The optional install is included within the download manager and often hidden under Advanced installation mode. Thus, users often miss the step by picking Recommended settings. This is one of the reasons why this ad-supported application is also recognized by the term virus. is a potentially unwanted application that plagues Android, iPhone, PC and Mac users

Another concern when it comes to is information gathering. The app is known to collect personal data using third-party services. The information is harvested with the help of such technologies as cookies and beacons.

We use a third-party Service Provider (defined below) to automatically log information about you and your computer or mobile device, and how you use and interact with the Service.

Such information might refer to the user's name, surname, email address, residence address, browser type used, OS used, and various browsing activity-related data such as links clicked, pages entered, offers search for, bookmarks saved, and similar. Later on, these details are very likely to be used to provide attractive-looking offers to you.

In general, the app acts similarly to malware, as it sends out text messages from the host phone without the owner's consent. Therefore, such operation of the adware is suspicious, to say the least. Furthermore, as long as it is a PUP, PUPs such as adware apps are capable of modifying browsers' homepage and new tab URL zones. might also make such changes to your browser apps (Chrome, Firefox, Edge, Explorer, Safari).

If you have lately been bothered by this adware and its activities, you should opt for the removal process. This type of task can be carried out in two different techniques. The first one is known as the automatical version which involves antivirus software such as Reimage Reimage Cleaner Intego while the other one requires cleaning both the operating system and web browsers on your own. Find detailed instructions at the end of this article. adware

Adware is hidden as an optional component in software bundles

Software bundling is the most common distribution technique used by freeware developers and PUP authors. While many question the integrity of the practice, it is widely used, but most end users are not aware of it. Therefore, it is vital to find out how to bypass unwanted applications during the installation of free software downloaded from the internet.

Experts[4] recommend following these simple tips:

  • Choose legitimate sources for your downloads. Avoid third-party file sharing sites;
  • When installing a new program, make sure you read ToS and Privacy Policy (never install applications that do not provide such documents);
  • When prompted, pick Custom or Advanced installation settings (avoid Recommended/Quick ones at all costs);
  • Remove all the pre-checked marks next to add-ons, media players, system optimizers, and similar useless software;
  • Make sure you run anti-malware software[5] at all times.

Uninstall virus from Android, iPhone, PC, and Mac

To remove ads from your device, several steps must be executed. Down below, you will find detailed instructions on how to eliminate potentially unwanted applications from the system, as well as how to clean your browsers afterward. As soon as removal is complete, make sure you run PC repair software like Reimage Reimage Cleaner Intego for best results.

To get rid of virus from Android, follow these steps:

  • Power off your phone
  • Press the Power button and immediately press and hold both the Volume Up and Volume Down
  • Once the device boots, you will be in the Safe Mode
  • Go to Apps and uninstall Marco Polo and any other suspicious entries from your phone
  • Reboot to exit Safe mode

To eliminate from iPhone or iPad, follow these instructions:

  • Power off your phone
  • Turn it back on, and, as soon as the device light up, hold down Volume down button until you see Apple logo
  • Once the device boots, you will be in the Safe Mode
  • Now, select Settings > Storage
  • Select the app you want to delete and select Delete app
  • Repeat the above to eliminate all the suspicious entries on your iOS

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Erase from Windows systems

To remove adware from Windows, follow these instructions:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Delete from Mac OS X system

Mac users can follow these guidelines to get rid of the unwanted app:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Eliminate from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Uninstall from Microsoft Edge

Remember that you have to reset MS Edge after the elimination of the dubious program is complete:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Remove from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Get rid of from Google Chrome

If the adware has left any rogue changes or objects in your Google Chrome web browser, eliminate all of them by completing the following steps:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Erase from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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