Severity scale:  
  (93/100)

PUMA ransomware. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: Ransomware

PUMA ransomware is a cryptovirus that comes as a variant of STOP ransomware with .puma, .pumax, and .pumas file markers

PUMA ransomware
PUMA ransomware virus is a cyber threat that locks users' personal files and demands to pay in 72 hours or less.

Questions about PUMA ransomware

PUMA ransomware virus is a file-locking malware that focuses on encryption process.[1] This is a cyber threat that encrypts various personal data and then marks those encoded files using .puma file extension. Also, victims say that the same virus marks files using .pumax and .pumas extensions. There is no information if these are different versions of the virus but PUMA ransomware virus hailed from a well-known cryptovirus – STOP ransomware. malware strains in this family have a few similar features, for example, the ransom note is placed in the text file named !readme.txt. Although hackers who developed this threat suggests a test decryption on this ransom message, you shouldn't contact them in any way because the decryption process, in most cases, is not possible. 

Name PUMA ransomware
Type Cryptovirus
Related STOP ransomware
File extension .pumax, .pumas, .puma
Ranson note !readme.txt
Contact emails pumarestore@india.com
Given time 72 hours
Distribution Spam email attachments with macro-filled document files
Removal Use Reimage and remove PUMA ransomware

PUMA ransomware virus belongs to STOP ransomware family which uses both AES and RSA encryption algorithms, so the newest variant shouldn't be that different from previous versions in the family. Especially when the ransom note is displayed in the file named the same as before. The ransom message also looks not much changed. The contact email is changed according to the version.

PUMA ransomware ransom message reads the following:

==================================!ATTENTION PLEASE!===========================================
 
Your databases, files, photos, documents and other important files are encrypted and have the extension: .puma
The only method of recovering files is to purchase an decrypt software and unique private key.
After purchase you will start decrypt software, enter your unique private key and it will decrypt all your data.
Only we can give you this key and only we can recover your files.
You need to contact us by e-mail pumarestore@india.com send us your personal ID and wait for further instructions.
For you to be sure, that we can decrypt your files – you can send us a 1-3 any not very big encrypted files and we will send you back it in a original form FREE.
Discount 50% avaliable if you contact us first 72 hours.
 
===============================================================================================
 
E-mail address to contact us:
pumarestore@india.com
 
Reserve e-mail address to contact us:
BM-2cXonzj9ovn5qdX2MrwMK4j3qCquXBKo4h@bitmessage.ch
 
Your personal id:
005o5bktzfn

PUMA ransomware developers encourage victims to contact these hackers behind a virus but you shouldn't do so because paying the ransom or contacting cybercriminals can lead to more severe damage on the system or even data or money loss.[2]

Security experts[3] recommend performing PUMA ransomware removal instead. This is crucial if you want to get back to a safe computer and recover your files from a backup or cloud service. This cryptovirus can run another round of encryption on data you add. 

You need to remove PUMA ransomware from the device properly and the best option for this is anti-malware tools like Reimage. Based on detections rate[4] this is a persistent ransomware, so you may need to enter the Safe Mode before a thorough system scan. 

Remember that PUMA ransomware can alter various parts of your system and data on program folders or even Windows Registry keys. This is a cyber threat that focuses on persistence and has a few different modules of tracking and collecting data found on the device. It can access your account credentials, email addresses or different information stored on the device. Make sure to clean the system thoroughly and get rid of this virus as soon as possible.

Macro-filled documents come as safe-looking spam attachments

Spam email campaigns are one of the most used techniques employed for malware distribution. Ransomware is no exception. Email spam can be spread around the world and quickly. Usually, these emails pose as notifications from well-known companies, services or providers and claim that attached files have important information.

Unfortunately, safe-looking Microsoft Word, Excel or PDF files often filled with macro viruses. The minute you open and download the document ransomware payload gets on the system or system is infected with malware which is set to distribute direct ransomware around.

No matter that these files often get called Invoices, Receipts or Financial information, they contain either direct script or a link that redirects you to download site. You need to avoid opening emails that you haven't expected and try to scan the document before downloading.

PUMA ransomware elimination requires professional help

To remove PUMA ransomware from the device, enter the Safe Mode with networking and scan the system fully using an antivirus program. You can find a guide that helps you to reboot the PC in this mode and you can employ Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes for the job too.

After PUMA ransomware removal makes sure to double-check is the system is virus-free and then you can plug in the external device with your backups or use files stored on cloud services. Data recovery is the main concern after the virus elimination but not everyone backs their data.

If you need an alternative to file backups, you can try one of the methods listed below. We provide a few software suggestions and Windows features down below. Also, check System Restore option for PUMA ransomware virus termination.

Offer
do it now!
Download
Reimage (remover) Happiness
Guarantee
Download
Reimage (remover) Happiness
Guarantee
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove PUMA virus, follow these steps:

Remove PUMA using Safe Mode with Networking

Reboot your device before PUMA ransomware removal for better results:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove PUMA

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete PUMA removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove PUMA using System Restore

Follow this guide and try System Restore feature on your Windows device. This way you can eliminate PUMA ransomware virus damage:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of PUMA. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that PUMA removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove PUMA from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by PUMA, you can use several methods to restore them:

Employ Data Recovery Pro for file restoring procedure

You can use Data Recovery Pro in an incident like PUMA ransomware attack or in case you accidentally deleted your files

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by PUMA ransomware;
  • Restore them.

Try Windows Previous Versions feature

Have no backups? System Restore is enabled already? Windows Previous Versions feature can recover your data after PUMA ransomware encryption

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer is alternative data recovery method

Often Shadow Volume Copies get deleted. If not, you can use ShadowExplorer and restore your data

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption tool is not avaliable

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from PUMA and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Ugnius Kiguolis
About the company Esolutions

References