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Remove virus (Removal Guide) - Jan 2021 update

removal by Julie Splinters - - | Type: Browser hijacker is a suspicious search engine that acts as a browser hijacker virus

Questions about virus is a Russian[1] search engine that also provides the latest news on the main page. It might look useful and convenient tool at first, but actually, it’s a browser hijacker.[2] This website might appear on the browser’s startup page without asking your permission and prevent from setting your preferred site. What is worse, you will soon be bothered by various browsing-related problems.

Summary of the cyber threat
Type Browser hijacker
Danger level Medium. Might alter browser's settings and might display potentially dangerous content
Targets Russian-speaking computer users
Distribution Мессенджер QIP IM (QIP IM Messenger), Скриншот QIP Shot (QIP Shot Screenshot), Браузер QIP Surf (QIP Surf Browser) and other suspicious programs that are being distributed using software bundling
Symptoms Replaced homepage and default search engine, delivery of accessive ads, installation of unknown toolbars, plugins or extensions
To uninstall, install ReimageIntego and run a full system scan

This search tool is promoted via Chromium-based browser called QiP Surf and other apps. Though, once installed it sets hxxp:// default homepage and your main search engine. The problem is that is program tends to get into the system unnoticed with the help of software bundles. search virus forces to use a shady search engine that might provide useless or potentially dangerous links.

On the affected machine, virus operates as a browser hijacker and might cause these changes:

  • alteration of system settings;
  • modification of browser settings;
  • replaced homepage, built-in search box, and new tab URL address;
  • redirects to suspicious websites;
  • an increased amount of ads and pop-ups;
  • silent installation of the unwanted plugins or extensions.

Qip virus makes browsing the web unbearable and annoying activity. The affected browser might crash and freeze all the time. Besides, you might risk to end up on a malicious website or click on the bogus ad. hijacker not only offers search services but delivers latest Russian news as well.

Browser hijackers, as well as other potentially unwanted programs (PUP),[3] are often used for spreading harmful content. Developers of this tool do not bother with whom they are working and what commercial content they are providing to the users. They only care about the revenue that will come after user’s clicks or visits to affiliate websites.

Potentially dangerous or useless content might also be included in search results. Hence, you might not be able to find necessary information via The hijacker might replace organic links and include third-party sites that are paying for boosting traffic. Thus, if the application does not perform its primary feature well, why bother to keep it installed? browser browser hijacker might collect various information about users and share it with third-party advertisers.

If you need another reason to remove we are here to give you one. This application can collect various information about users and possibly share or sell to third-party. Therefore, your browsing preferences and history, clicked ads, location, search terms and other non-personally identifiable[4] details might be aggregated and used for further marketing purposes.

However, removal can protect from upcoming ads attack. All you need to do is to scan your device with ReimageIntego or another anti-malware and reset the effect browser as we have explained at the end of this article.

Qip is a shady website that can hijack popular web browsers.

“Unpack” freeware and shareware to avoid installation of unwanted apps

Our discussed search tool spreads with a bunch of Russian applications:

  • Мессенджер QIP IM (QIP IM Messenger)
  • Скриншот QIP Shot (QIP Shot Screenshot)
  • Браузер QIP Surf (QIP Surf Browser)

Qip browser hijackerQip search engine spreads with various free programs.

We have no doubts that you might avoid them and do not download from the official website. But developers also use another technique which is called software bundling.[5] It means that these tools might be attached to any freeware or shareware. Hence, you need to check each program before clicking “Install” button. For that, you have to:

  • Download programs from the reliable download sources;
  • Read EULA and Privacy Policy;
  • Use Advanced/Custom instead of Quick/Recommended installation settings;
  • Opt out all pre-selected third-party apps.

Elimination of the removal requires uninstalling suspicious browser extensions and programs. Below you can find a guide that will help to locate and eliminate this cyber threat completely from Google Chrome, Mozilla Firefox, and other web browsers, as well as Windows and Mac computers.

Additionally, you can remove with anti-malware software. The majority of reputable security tools can eliminate this cyber threat within a couple of minutes. However, we still recommend resetting web browsers.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Delete from Windows systems

Uninstall Мессенджер QIP IM (QIP IM Messenger), Скриншот QIP Shot (QIP Shot Screenshot) and Браузер QIP Surf (QIP Surf Browser) from Windows computer. If you see other suspicious apps, get rid of them too:

To remove virus from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to virus (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Eliminate from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove virus from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for virus-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove virus, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to virus and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the virus-related entries.Uninstall from Mac 2

Uninstall from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for virus and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete virus removal.Reset Internet Explorer

Remove virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the virus-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Get rid of from Mozilla Firefox (FF)

Reset Mozilla Firefox and uninstall useless extensions to get rid of

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to virus and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case virus did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete virus removal.Reset Firefox 2

Erase from Google Chrome

Follow these steps to eliminate browser hijacker from Google Chrome:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to virus by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the virus-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete virus removal.Reset Chrome 2

Delete from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to virus and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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  1. maya says:
    January 28th, 2016 at 6:38 am

    i cannot remove it? does anyone know whats the reason i cannot find it in the chrome extensions list.

  2. Gerberti96 says:
    January 28th, 2016 at 6:44 am

    Guys, it hides in the system, too… follow the removal steps carefully, I managed to get rid of it manually, i bet yall can do that too!

  3. nicky says:
    January 28th, 2016 at 6:41 am

    this search engine just wastes your time when you are trying to figure out what the hell causes these constant redirects. it does not deliver any good search results tho

  4. CRAPPYAPP says:
    January 28th, 2016 at 6:42 am


Your opinion regarding virus