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Remove virus (Removal Guide) - Jun 2018 update

removal by Julie Splinters - - | Type: Browser hijacker is a suspicious search engine that acts as a browser hijacker virus

Questions about virus is a Russian[1] search engine that also provides the latest news on the main page. It might look useful and convenient tool at first, but actually, it’s a browser hijacker.[2] This website might appear on the browser’s startup page without asking your permission and prevent from setting your preferred site. What is worse, you will soon be bothered by various browsing-related problems.

Summary of the cyber threat
Type Browser hijacker
Danger level Medium. Might alter browser's settings and might display potentially dangerous content
Targets Russian-speaking computer users
Distribution Мессенджер QIP IM (QIP IM Messenger), Скриншот QIP Shot (QIP Shot Screenshot), Браузер QIP Surf (QIP Surf Browser) and other suspicious programs that are being distributed using software bundling
Symptoms Replaced homepage and default search engine, delivery of accessive ads, installation of unknown toolbars, plugins or extensions
To uninstall, install Reimage Reimage Cleaner Intego and run a full system scan

This search tool is promoted via Chromium-based browser called QiP Surf and other apps. Though, once installed it sets hxxp:// default homepage and your main search engine. The problem is that is program tends to get into the system unnoticed with the help of software bundles. search engine virus forces to use a shady search engine that might provide useless or potentially dangerous links.

On the affected machine, virus operates as a browser hijacker and might cause these changes:

  • alteration of system settings;
  • modification of browser settings;
  • replaced homepage, built-in search box, and new tab URL address;
  • redirects to suspicious websites;
  • an increased amount of ads and pop-ups;
  • silent installation of the unwanted plugins or extensions.

Qip virus makes browsing the web unbearable and annoying activity. The affected browser might crash and freeze all the time. Besides, you might risk to end up on a malicious website or click on the bogus ad. hijacker hijacker not only offers search services but delivers latest Russian news as well.

Browser hijackers, as well as other potentially unwanted programs (PUP),[3] are often used for spreading harmful content. Developers of this tool do not bother with whom they are working and what commercial content they are providing to the users. They only care about the revenue that will come after user’s clicks or visits to affiliate websites.

Potentially dangerous or useless content might also be included in search results. Hence, you might not be able to find necessary information via The hijacker might replace organic links and include third-party sites that are paying for boosting traffic. Thus, if the application does not perform its primary feature well, why bother to keep it installed? browser hijacker browser hijacker might collect various information about users and share it with third-party advertisers.

If you need another reason to remove we are here to give you one. This application can collect various information about users and possibly share or sell to third-party. Therefore, your browsing preferences and history, clicked ads, location, search terms and other non-personally identifiable[4] details might be aggregated and used for further marketing purposes.

However, removal can protect from upcoming ads attack. All you need to do is to scan your device with Reimage Reimage Cleaner Intego or another anti-malware and reset the effect browser as we have explained at the end of this article.

Qip virus is a shady website that can hijack popular web browsers.

“Unpack” freeware and shareware to avoid installation of unwanted apps

Our discussed search tool spreads with a bunch of Russian applications:

  • Мессенджер QIP IM (QIP IM Messenger)
  • Скриншот QIP Shot (QIP Shot Screenshot)
  • Браузер QIP Surf (QIP Surf Browser)

Qip browser hijacker
Qip search engine spreads with various free programs.

We have no doubts that you might avoid them and do not download from the official website. But developers also use another technique which is called software bundling.[5] It means that these tools might be attached to any freeware or shareware. Hence, you need to check each program before clicking “Install” button. For that, you have to:

  • Download programs from the reliable download sources;
  • Read EULA and Privacy Policy;
  • Use Advanced/Custom instead of Quick/Recommended installation settings;
  • Opt out all pre-selected third-party apps.

Elimination of the removal requires uninstalling suspicious browser extensions and programs. Below you can find a guide that will help to locate and eliminate this cyber threat completely from Google Chrome, Mozilla Firefox, and other web browsers, as well as Windows and Mac computers.

Additionally, you can remove with anti-malware software. The majority of reputable security tools can eliminate this cyber threat within a couple of minutes. However, we still recommend resetting web browsers.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Delete from Windows systems

Uninstall Мессенджер QIP IM (QIP IM Messenger), Скриншот QIP Shot (QIP Shot Screenshot) and Браузер QIP Surf (QIP Surf Browser) from Windows computer. If you see other suspicious apps, get rid of them too:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Get rid of from Mozilla Firefox (FF)

Reset Mozilla Firefox and uninstall useless extensions to get rid of

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Erase from Google Chrome

Follow these steps to eliminate browser hijacker from Google Chrome:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Delete from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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  1. maya says:
    January 28th, 2016 at 6:38 am

    i cannot remove it? does anyone know whats the reason i cannot find it in the chrome extensions list.

  2. Gerberti96 says:
    January 28th, 2016 at 6:44 am

    Guys, it hides in the system, too… follow the removal steps carefully, I managed to get rid of it manually, i bet yall can do that too!

  3. nicky says:
    January 28th, 2016 at 6:41 am

    this search engine just wastes your time when you are trying to figure out what the hell causes these constant redirects. it does not deliver any good search results tho

  4. CRAPPYAPP says:
    January 28th, 2016 at 6:42 am


Your opinion regarding virus