Severity scale:  
  (13/100)

Remove Rackcdn.com Mac virus

removal by Jake Doevan - - | Type: Adware

Rackcdn.com is the site redirecting users to fake threat reports or commercial offers promoting rogue utilities

Rackcdn.com

Rackcdn.com is the rogue site which was misused by hackers to cause frustration and trick users into contacting fake tech support sites to make them reveal their personal information.[1] The website is not the main program that should be removed from the system, all the redirects, fake alerts, pop-up ads, and this website are results of the adware-type program that already runs on the computer without your permission.

Unfortunately, the most of Rackcdn.com-related adware has been causing redirects, showing the message identical to other technical support scams like Your system is infected with 3 viruses on the screen and promoting such fake tools as Mac Cleanup Pro. The message looks legitimate enough for people to believe the statement that the device is infected with spyware. However, the PUP that causes these redirects and other content is the only intruder you need to remove from the computer.

Name Rackcdn.com
Type Adware/scam 
Category Potentially unwanted program
Tactics Social engineering/ technical support scam[2]
Redirects to ssl.cf6.rackcdn.com, which displays Your system is infected with 3 viruses
Distribution Software bundles, deceptive advertising websites
Affects MacOS devices and compatible browsers
Elimination Anti-malware tool is required for Rackcdn.com removal

Although the message that appears on the screen states about malware infections and spyware you need to remove, the only intruder that requires cleaning is Rackcdn.com virus that causes all the intrusive behavior and questionable activity on your system. 

Unfortunately, potentially unwanted programs come silently, and the initial infiltration cannot be noticed when Rackcdn.com enters the PC via deceptive site or freeware installation setup. Although you can avoid such infiltration, symptoms of the PUP appear after the infection.

Rackcdn.com often pushes fake updates, software, or tools. Stay away from installing such applications from random pop-ups or banners:

  • Adobe Flash Player;
  • Video Player;
  • Java updates.

Once Rackcdn.com enters the system, it starts delivering various content regarding online offers, discounts, and other advertising material. This campaign involves advertising content because PUP developers are commercial content creators, and they can access various information about the user via visits on the ad-supported pages or banners and pop-up ads.

Malvertising campaigns, when particular information about the user is used to create personalized advertisements rely on IP addresses, location, browsing queries, and other data collected via these PUPs and other cyber intruders. This is a common technique when ad-supported sites use tracking cookies and other methods to receive valuable browsing data.

Additional Rackcdn.com adware symptoms involve:

  • banners and in-text ads injected on the websites you commonly visit;
  • random text turned into hyperlinks;
  • pop-ups recommending tools and software updates;
  • other unwanted programs get installed without users permission.

The primary Rackcdn.com purpose is to create redirects and display deceptive content to trick people into installing the rogue system or anti-malware tools. The message scaring people about malware is created for that same purpose. However, the technical support scam can lead to more severe issues regarding the damage to a computer or even privacy issues and identity theft.

Rackcdn.com adwareRackcdn.com is the browser pop-ups, banners and other commercial content delivering a page that collects various data about the user from each click and visits on such pages.

Experts[3] note that Rackcdn.com and other fake system alerts stating about viruses on the machine offers to call the technical support number or scan the device using the provided program. Unfortunately, when you call the number attackers can ask to give the remote access to your computer, which leads to direct malware installations.

You need to remove Rackcdn.com once it appears on the screen and redirects you to this message about malware because keystroke loggers can get installed to collect banking information, passwords or logins when you try to pay for the alleged service. This is what leads to privacy issues or even identity theft.

Remember that Rackcdn.com removal requires professional anti-malware tools because the intruder categorizes as potentially unwanted program and cyber threat, so it adds other files and applications to alter the settings of your machine. We also recommend cleaning the system thoroughly with a tool like ReimageIntego, so virus damage can be terminated.

Installing questionable programs or updating your software from suspicious sources can lead to more than the installation of rogue tools 

Such potentially unwanted programs get delivered via deceptive methods like fake system tool promotions, freeware installation setups, other applications. However, the primary technique used to spread these cyber intruders involves software bundles and freeware sites or services.

P2p services, networks, other sites where you can download software for free and internet pages in general, deliver such applications when you are not paying enough attention not only to the trustworthiness of the source but the installation process itself. 

No matter how reliable is the source you get your programs from is, you should pay attention to the installation that happens and choose Advanced or Custom options to see all the applications included on the setup. When you go for Quick installations, all the pre-packed potentially unwanted programs get installed automatically.

End the ongoing redirections to random websites and terminate Rackcdn.com PUP

All the messages about your infected machine and commercial content, keeping you from accessing wanted sites are results of the Rackcdn.com virus. Exiting the website or pop-up window, removing the browser extension or any other tool is not enough to eliminate the PUP.

To stop intrusive behavior and make your device running as fast as before, you need to remove Rackcdn.com alongside other installed programs or added files fully. Since you need to find all of them hidden all over the machine, the best tip we can give is to use automatic antivirus tools for the job.

The automatic Rackcdn.com removal is recommended because, during a full system scan that professional anti-malware tools can run, all cyber intruders get detected and deleted from the system. Such tools can also indicate and fix other issues, like virus damage or system errors.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Rackcdn.com, follow these steps:

Delete Rackcdn.com from Mac OS X system

Clean the system and remove Rackcdn.com or any other PUP

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Rackcdn.com from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Rackcdn.com-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Rackcdn.com, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Rackcdn.com and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Rackcdn.com-related entries.Uninstall from Mac 2

Remove Rackcdn.com from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Rackcdn.com and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Rackcdn.com removal.Reset Internet Explorer

Erase Rackcdn.com from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Rackcdn.com and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Rackcdn.com did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Rackcdn.com removal.Reset Firefox 2

Eliminate Rackcdn.com from Google Chrome

Check the browser for additional Rackcdn.com content and extensions installed without your permission

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Rackcdn.com by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Rackcdn.com-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Rackcdn.com removal.Reset Chrome 2

Get rid of Rackcdn.com from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Rackcdn.com and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Jake Doevan
Jake Doevan - Computer technology expert

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