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Remove “RDN/Trojan/Hacking File Detected” virus (Simple Removal Guide) - Support Scam Virus

removal by Linas Kiguolis - - | Type: Adware

Be aware of the new “RDN/Trojan/Hacking File Detected” technical support scam

Screenshot of "RDN/Trojan/Hacking File Detected" scam

“RDN/Trojan/Hacking File Detected” is a fake security warning that is delivered on a malicious website. This example of tech support scam[1] claims that computer was infected with a virus and due to the attack, user’s personal information might be stolen. In order to solve this problem, users are asked to call “Windows Technical Support” via 1-800-894-0551.

We can assure that this number does not belong to Microsoft. However, your computer might be infected, but not with a hazardous data-stealing malware. You might have been redirected to this website by a potentially unwanted program (PUP) known as an adware. Thus, the so-called “RDN/Trojan/Hacking File Detected” virus may have arrived on your PC in a software bundle. 

Once users enter “RDN/Trojan/Hacking File Detected” tech support scam website, they receive a pop-up message telling about error code 0x000019F.[2] However, it’s a non-existent code created by cyber criminals. Crooks also give a description of the error:

ERROR DESCRIPTION:
Error Code: 0x000019F
Position Reason: Security Breach/Virus Attack
Affected Entity: Personal Data, Banking/Credit Card Deatails
Action Required: Don’t turn off or reboot your computer as it may lead to data loss and computer crash.

Authors of the “RDN/Trojan/Hacking File Detected” scam also give a long list of the supposedly detected Trojans on the computer. Cyber criminals use scare tactics and play on peoples’ fears to lose personal information. However, calling the provided number and talking with scammers might lead to an actual money or data loss.

If you were redirected to this scam website, you should not be tricked. Never forget that security alerts by Microsoft or antivirus programs do not appear in the browser’s window. Therefore, close the tab and focus on “RDN/Trojan/Hacking File Detected” removal.

This redirect might be just a one-time activity which might happen if you visit a high-risk website. However, if your browsing sessions are continuously redirected to this site, you’d better employ a professional anti-spyware, such as Reimage Reimage Cleaner Intego and let it remove “RDN/Trojan/Hacking File Detected” adware.

“RDN/Trojan/Hacking File Detected” scam campaign aims at British computer users

Researchers spotted the same virus attacking British[3] computer users. The scam website delivers the same error message and wants to convince that user’s passwords, browsing history, credit card information and online banking history may have been compromised. 

However, this time scammers ask to call “Local Windows Support” at 0208 133 6658 and notes that this number is only for the UK users. Though, you should not get tricked by this scam. This phone number belongs to cyber criminals that might be interested in stealing your personal information or install malware[4] on your computer.

The image of "RDN/Trojan/Hacking File Detected" virus"RDN/Trojan/Hacking File Detected" virus is another example of technical support scam.

Be careful with freeware downloads

The ad-supported program which is responsible for redirecting to “RDN/Trojan/Hacking File Detected” site often arrives in the system in the software bundles. It means that when you download freeware, you have to check for additional downloads by using Advanced/Custom setup. If you see the list of third-party apps that are called “optional downloads,” make sure that these entries are not selected for the installation.

However, if you rely on Quick/Recommended setup, you will not get a chance to monitor and adjust freeware installation. Therefore, you should avoid using this setup to protect your PC from unwanted apps.

Getting rid of to “RDN/Trojan/Hacking File Detected” malware

Redirects to the technical support scam website are often triggered by an adware. Therefore, in order to stop this suspicious activity, you have to remove to “RDN/Trojan/Hacking File Detected” PUP from the device. You can follow the instructions below and do it manually.

However, if you want quick and effective results, you should opt for the automatic to “RDN/Trojan/Hacking File Detected” removal. It is performed using updated anti-malware tool. Once the system scan is finished, do not forget to reset each of your browsers!

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “RDN/Trojan/Hacking File Detected” virus, follow these steps:

Eliminate “RDN/Trojan/Hacking File Detected” from Windows systems

Below you can find manual adware removal guidelines.

To remove “RDN/Trojan/Hacking File Detected” from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “RDN/Trojan/Hacking File Detected” (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete “RDN/Trojan/Hacking File Detected” from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “RDN/Trojan/Hacking File Detected” or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Erase “RDN/Trojan/Hacking File Detected” from Internet Explorer (IE)

Follow these instructions to fix Internet Explorer after the hijack:

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “RDN/Trojan/Hacking File Detected” and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “RDN/Trojan/Hacking File Detected” removal.Reset Internet Explorer

Get rid of “RDN/Trojan/Hacking File Detected” virus from Microsoft Edge

These steps will help you to clean Microsoft Edge:

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “RDN/Trojan/Hacking File Detected”-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove “RDN/Trojan/Hacking File Detected” from Mozilla Firefox (FF)

”RDN/Trojan/Hacking File Detected” virus elimination instructions from Firefox:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “RDN/Trojan/Hacking File Detected” and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “RDN/Trojan/Hacking File Detected” did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “RDN/Trojan/Hacking File Detected” removal.Reset Firefox 2

Uninstall “RDN/Trojan/Hacking File Detected” from Google Chrome

These instructions will show you how to clean Google Chrome from “RDN/Trojan/Hacking File Detected” malware:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “RDN/Trojan/Hacking File Detected” by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “RDN/Trojan/Hacking File Detected”-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “RDN/Trojan/Hacking File Detected” removal.Reset Chrome 2

Eliminate “RDN/Trojan/Hacking File Detected” from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “RDN/Trojan/Hacking File Detected” and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Linas Kiguolis
Linas Kiguolis - Expert in social media

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