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Remove “RDN/Trojan/Hacking File Detected” virus (Simple Removal Guide) - Support Scam Virus

removal by Linas Kiguolis - - | Type: Adware

Be aware of the new “RDN/Trojan/Hacking File Detected” technical support scam

Screenshot of "RDN/Trojan/Hacking File Detected" scam

“RDN/Trojan/Hacking File Detected” is a fake security warning that is delivered on a malicious website. This example of tech support scam[1] claims that computer was infected with a virus and due to the attack, user’s personal information might be stolen. In order to solve this problem, users are asked to call “Windows Technical Support” via 1-800-894-0551.

We can assure that this number does not belong to Microsoft. However, your computer might be infected, but not with a hazardous data-stealing malware. You might have been redirected to this website by a potentially unwanted program (PUP) known as an adware. Thus, the so-called “RDN/Trojan/Hacking File Detected” virus may have arrived on your PC in a software bundle. 

Once users enter “RDN/Trojan/Hacking File Detected” tech support scam website, they receive a pop-up message telling about error code 0x000019F.[2] However, it’s a non-existent code created by cyber criminals. Crooks also give a description of the error:

Error Code: 0x000019F
Position Reason: Security Breach/Virus Attack
Affected Entity: Personal Data, Banking/Credit Card Deatails
Action Required: Don’t turn off or reboot your computer as it may lead to data loss and computer crash.

Authors of the “RDN/Trojan/Hacking File Detected” scam also give a long list of the supposedly detected Trojans on the computer. Cyber criminals use scare tactics and play on peoples’ fears to lose personal information. However, calling the provided number and talking with scammers might lead to an actual money or data loss.

If you were redirected to this scam website, you should not be tricked. Never forget that security alerts by Microsoft or antivirus programs do not appear in the browser’s window. Therefore, close the tab and focus on “RDN/Trojan/Hacking File Detected” removal.

This redirect might be just a one-time activity which might happen if you visit a high-risk website. However, if your browsing sessions are continuously redirected to this site, you’d better employ a professional anti-spyware, such as Reimage Reimage Cleaner Intego and let it remove “RDN/Trojan/Hacking File Detected” adware.

“RDN/Trojan/Hacking File Detected” scam campaign aims at British computer users

Researchers spotted the same virus attacking British[3] computer users. The scam website delivers the same error message and wants to convince that user’s passwords, browsing history, credit card information and online banking history may have been compromised. 

However, this time scammers ask to call “Local Windows Support” at 0208 133 6658 and notes that this number is only for the UK users. Though, you should not get tricked by this scam. This phone number belongs to cyber criminals that might be interested in stealing your personal information or install malware[4] on your computer.

The image of "RDN/Trojan/Hacking File Detected" virus
"RDN/Trojan/Hacking File Detected" virus is another example of technical support scam.

Be careful with freeware downloads

The ad-supported program which is responsible for redirecting to “RDN/Trojan/Hacking File Detected” site often arrives in the system in the software bundles. It means that when you download freeware, you have to check for additional downloads by using Advanced/Custom setup. If you see the list of third-party apps that are called “optional downloads,” make sure that these entries are not selected for the installation.

However, if you rely on Quick/Recommended setup, you will not get a chance to monitor and adjust freeware installation. Therefore, you should avoid using this setup to protect your PC from unwanted apps.

Getting rid of to “RDN/Trojan/Hacking File Detected” malware

Redirects to the technical support scam website are often triggered by an adware. Therefore, in order to stop this suspicious activity, you have to remove to “RDN/Trojan/Hacking File Detected” PUP from the device. You can follow the instructions below and do it manually.

However, if you want quick and effective results, you should opt for the automatic to “RDN/Trojan/Hacking File Detected” removal. It is performed using updated anti-malware tool. Once the system scan is finished, do not forget to reset each of your browsers!

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “RDN/Trojan/Hacking File Detected” virus, follow these steps:

Eliminate “RDN/Trojan/Hacking File Detected” from Windows systems

Below you can find manual adware removal guidelines.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “RDN/Trojan/Hacking File Detected” and related programs
    Here, look for “RDN/Trojan/Hacking File Detected” or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Delete “RDN/Trojan/Hacking File Detected” from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “RDN/Trojan/Hacking File Detected” or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Erase “RDN/Trojan/Hacking File Detected” from Internet Explorer (IE)

Follow these instructions to fix Internet Explorer after the hijack:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “RDN/Trojan/Hacking File Detected” and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “RDN/Trojan/Hacking File Detected” removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of “RDN/Trojan/Hacking File Detected” virus from Microsoft Edge

These steps will help you to clean Microsoft Edge:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “RDN/Trojan/Hacking File Detected” should be removed from your Microsoft Edge browser.

Remove “RDN/Trojan/Hacking File Detected” from Mozilla Firefox (FF)

”RDN/Trojan/Hacking File Detected” virus elimination instructions from Firefox:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “RDN/Trojan/Hacking File Detected” and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “RDN/Trojan/Hacking File Detected” removal. Click on 'Reset Firefox' button for a couple of times

Uninstall “RDN/Trojan/Hacking File Detected” from Google Chrome

These instructions will show you how to clean Google Chrome from “RDN/Trojan/Hacking File Detected” malware:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “RDN/Trojan/Hacking File Detected” and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “RDN/Trojan/Hacking File Detected” removal. Click on 'Reset' button to complete your removal

Eliminate “RDN/Trojan/Hacking File Detected” from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “RDN/Trojan/Hacking File Detected” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “RDN/Trojan/Hacking File Detected” removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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