Remove Relola (Free Guide) - Removal Instructions

removal by Gabriel E. Hall - - | Type: Browser hijacker

Relola Removal Guide

What is Relola?

Relola is the browser hijacker that invades the device through freeware bundling and changes default browser settings

RelolaRelola is the questionable search engine that supposed to enhance the browsing experience for the user, but the PUP mainly focuses on rerouting the traffic to ad-supported pages. Relola – a potentially unwanted program that reroutes online searches through the questionable engine to control the traffic and advertising content. It appears as a useful browsing results enhancing tool, but this is not a reliable program since browser preferences get altered without your permission or knowledge. It gets installed out of nowhere and homepage, new tab, default search engine get set to search.relola.com. Each time you attempt to find anything online, results get injected with commercial content not originating from this or any familiar sites. In-text links, banners, pop-ups, and other forms of advertisements promote and directly push software, browser-based applications, and even serious cyber threats.

Even though Relola Search seems legitimate and harmless, this is a browser hijacker, and the application gets called a potentially unwanted program or potential threat for a reason. The category this intruder falls into relies on programs that display intrusive symptoms, annoying content, and has a feature of gathering information directly from the computer. Also, such PUPs[1] can be associated with many ad-supported sites that additionally gather information regarding users' time online and browsing habits.[2] The hijacker has a browser extension of the same name that can change various settings, inject bookmarks, toolbars on the web browser, and change the content you see on visited pages.

Name Relola
Type Browser hijacker
Symptoms The program changes default search engine to search.relola.com, and every in-browser search attempt gets rerouted through this engine and results in altered results injected with commercial content, advertisers. All banners, pop-ups, and in-text links trigger redirects to questionable sites belonging to advertisers, sponsors, and affiliated companies. Browser preferences like new tab and homepage get changed to the same site too and other extensions, add-ons get installed without additional permission
Danger Continuous online traffic redirects expose the user to possibly malicious content and lead to more severe cyber infections. Various ad-supported sites and advertising material include ad-tracking techniques and collect information about the user and his or her habits online. Such behavior can lead to privacy issues or identity theft
Distribution Deceptive pages, free download sites, and other misleading sites promote and distribute the questionable program. But the main issue is with insecure installations, during which PUPs get installed behind user's back as automatic addition on the setup
Elimination To remove Relola fully from the machine, you need to get an anti-malware tool for help because this potentially unwanted program can have other files or programs installed on the system to keep the persistence up. You need to get rid of all the additional applications to clean the machine properly
Repair There is a need for an additional scan using PC repair tool or system optimizer because PUP alters registry and startup files and tools like ReimageIntego might indicate affected parts and fix them

Relola Search is invading your browser, and once it gets on the machine, the PUP hijacks the traffic to reroute you to malicious or annoying sites. Such redirects and interference with online search results can lead to serious consequences because pages you get redirected to can be malicious and trigger automatic downloads of malware.

When the hijacker is set to redirect your online searches to search.relola.com engine, every time you try to look for something on the internet you experience the list of results filled with additional advertisements and questionable hyperlinks, in-text links, and other material triggering redirects to advertising services, promotional pages.

Even though Relola can possibly show features of a legitimate search engine like Yahoo or Bing, you can find promotional material for this engine on those same deceptive sites. This fact should raise concerns. So stay away from the intruder and try to avoid interaction with all those ad-supported sites too to stay away from malicious and possibly harmful content.

Since Relola is a silent intruder, you may encounter the first symptoms way after the initial infiltration. But this also means that the program runs other processes in the background. To ensure the persistence of the threat, various startup preferences get changed, and Windows registry entries may get either altered or deleted and replaced with questionable ones.

These are changes browser hijacker makes in system folders and crucial places. Nevertheless, Relola is a browser hijacker, so the program goes through preferences and settings of such tools to alter them in the publishers' favor. Once that is done, your time online becomes diminished because you cannot access any commonly visited pages. This should be the first reason why you don't need to keep this search engine on the machine. Relola SearchRelola is the browser hijacker designed to affect search results with sponsored content that triggers additional redirects and pop-ups with promotional material. Due to the fact that PUP is not requiring authorization to load on the machine, it can install other content to affect the performance even more and keep the browser hijacker more persistent. You need to remove Relola itself and other associated programs entirely to get back to a normal working machine.

If you think that you can uninstall the search engine and extensions from the browser, and that is the only step needed for Relola removal, you need to think again. It is possible to end the redirects and use the machine, but the question is how soon the PUP renews itself again.

Note that the Windows registry gets altered, so Relola Search is launched every time your machine gets rebooted. Without reversing those changes in system folders and other places, you cannot fully terminate the intruder. Also, many redirects and pop-ups can be caused by additional adware, not the initial browser hijacker. Get anti-malware tools for full system cleaning and PUP termination. Then you should employ a PC repair tool that can indicate or fix virus damage. ReimageIntego is the cleaner that may clean out the registry for you.

Experts[3] also note that such programs like hijackers get names as Relola virus, for example, for intrusive, annoying content, and for the data tracking issues that can lead to privacy issues and identity theft. There is no guarantee that pages you get redirected to are safe and cannot be considered dangerous. Even developers of this browser hijacker cannot do that.

Nevertheless, Relola Search developers admit to tracking information about users by using cookies and other services. The privacy policy section states:

We use cookies and other anonymous identifiers to analyze use of and improve the Site and Services, to recognize returning visitors to the Site, and as described in the Advertising and Online Tracking Section of this Privacy Policy. Most web browsers are initially set up to accept cookies.

It is not fully disclosed if the information gathered ends up in the hands of third-party companies or not, so you should think about the worst outcome and avoid using this browsing service entirely to be safe. Personal information can be later used to form scamming campaigns and promote other questionable programs on more personalized and targeted ads, so remove Relola Search now. Relola redirectRelola Search is the potentially unwanted program that falls into the family of browser hijackers because it manages to change the homepage, new tab and search engine settings without any permissions.

Deceptive sites promote and trigger automatic downloads of questionable software

When websites deliver advertisements with shady purposes and triggers redirects to more suspicious pages, you should immediately be concerned because the page can include unwanted material or even launch installations of PUPs and more serious malware. Misleading pages often promote programs and can automatically load intruders on your device.

You should also stay away from pages that provide software for free and distributes applications that normally require licenses. This means that you either get a cracked version or fake copy of the legitimate program. Also, when the installation options are quick or recommended, you agree to install anything that is included in the setup. This is not advisable.

Advanced or Custom installation options allow the user to see all included additions and choose which ones to download and install. By expanding the full list, you can de-select suspicious files, applications, and load what you intended to install only. Go for Advanced installations every time you load any software.

Eliminate Relola Search from your machine and avoid system damage

You should consider the intruder on your browser or any potentially unwanted program as a serious threat. Even though the Relola virus is not that harmful, it can affect various processes of the machine and interfere with your time online significantly because it gets on important system folders to alter the material there.

These changes can affect the persistence of browser hijacker because when you try to remove Relola but don't focus on associated programs and files, you experience all the symptoms again. An automatic system scan with anti-malware tools makes the difference because during a full check, all intruders get deleted.

Relola removal requires professional help because manual elimination takes time and cannot give the best results since you need to locate every file and application related to the initial browser hijacker or adware. AV tools can locate those shady programs and terminate them all. Then, you need to optimize the performance with a PC repair tool and go through browser settings to reset them, and the system is virus-free again.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of Relola. Follow these steps

Uninstall from Windows

Relola Search can become persistent if you leave it running for too long, so make sure to eliminate the suspicious program by following these steps

Instructions for Windows 10/8  machines:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program. Uninstall from Windows 1
  3. From the list, find the entry of the suspicious program.
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK. Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program. Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete from macOS

Remove items from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for all related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash) Uninstall from Mac 1

To fully remove an unwanted app, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the related .plist files. Uninstall from Mac 2

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom. Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear. Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running. Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick Delete Advanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose Advanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove. Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now. Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset. Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Get rid of Relola by fully resetting the web browser. It saves time for you

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2

Remove from Google Chrome

When your browser gets affected, you can reset it to default and reverse all the changes once and for all

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

Delete from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension and select Uninstall. Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History. Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches. Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of Relola registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

How to prevent from getting Relola

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. However, if you want true anonymity, we suggest you employ a powerful Private Internet Access VPN – it can encrypt all the traffic that comes and goes out of your computer, preventing tracking completely.

 

Lost your files? Use data recovery software

While some files located on any computer are replaceable or useless, others can be extremely valuable. Family photos, work documents, school projects – these are types of files that we don't want to lose. Unfortunately, there are many ways how unexpected data loss can occur: power cuts, Blue Screen of Death errors, hardware failures, crypto-malware attack, or even accidental deletion.

To ensure that all the files remain intact, you should prepare regular data backups. You can choose cloud-based or physical copies you could restore from later in case of a disaster. If your backups were lost as well or you never bothered to prepare any, Data Recovery Pro can be your only hope to retrieve your invaluable files.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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