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Remove Relola (Free Guide) - Removal Instructions

removal by Gabriel E. Hall - - | Type: Browser Hijackers

Relola is the browser hijacker that invades the device through freeware bundling and changes default browser settings

RelolaRelola – a potentially unwanted program that reroutes online searches through the questionable engine to control the traffic and advertising content. It appears as a useful browsing results enhancing tool, but this is not a reliable program since browser preferences get altered without your permission or knowledge. It gets installed out of nowhere and homepage, new tab, default search engine get set to search.relola.com. Each time you attempt to find anything online, results get injected with commercial content not originating from this or any familiar sites. In-text links, banners, pop-ups, and other forms of advertisements promote and directly push software, browser-based applications, and even serious cyber threats. 

Even though Relola Search seems legitimate and harmless, this is a browser hijacker, and the application gets called a potentially unwanted program or potential threat for a reason. The category this intruder falls into relies on programs that display intrusive symptoms, annoying content, and has a feature of gathering information directly from the computer. Also, such PUPs[1] can be associated with many ad-supported sites that additionally gather information regarding users' time online and browsing habits.[2] The hijacker has a browser extension of the same name that can change various settings, inject bookmarks, toolbars on the web browser, and change the content you see on visited pages.

Name Relola
Type  Browser hijacker
Symptoms  The program changes default search engine to search.relola.com, and every in-browser search attempt gets rerouted through this engine and results in altered results injected with commercial content, advertisers. All banners, pop-ups, and in-text links trigger redirects to questionable sites belonging to advertisers, sponsors, and affiliated companies. Browser preferences like new tab and homepage get changed to the same site too and other extensions, add-ons get installed without additional permission
Danger  Continuous online traffic redirects expose the user to possibly malicious content and lead to more severe cyber infections. Various ad-supported sites and advertising material include ad-tracking techniques and collect information about the user and his or her habits online. Such behavior can lead to privacy issues or identity theft
Distribution  Deceptive pages, free download sites, and other misleading sites promote and distribute the questionable program. But the main issue is with insecure installations, during which PUPs get installed behind user's back as automatic addition on the setup 
Elimination To remove Relola fully from the machine, you need to get an anti-malware tool for help because this potentially unwanted program can have other files or programs installed on the system to keep the persistence up. You need to get rid of all the additional applications to clean the machine properly
Repair  There is a need for an additional scan using PC repair tool or system optimizer because PUP alters registry and startup files and tools like Reimage Reimage Cleaner Intego might indicate affected parts and fix them 

Relola Search is invading your browser, and once it gets on the machine, the PUP hijacks the traffic to reroute you to malicious or annoying sites. Such redirects and interference with online search results can lead to serious consequences because pages you get redirected to can be malicious and trigger automatic downloads of malware. 

When the hijacker is set to redirect your online searches to search.relola.com engine, every time you try to look for something on the internet you experience the list of results filled with additional advertisements and questionable hyperlinks, in-text links, and other material triggering redirects to advertising services, promotional pages.

Even though Relola can possibly show features of a legitimate search engine like Yahoo or Bing, you can find promotional material for this engine on those same deceptive sites. This fact should raise concerns. So stay away from the intruder and try to avoid interaction with all those ad-supported sites too to stay away from malicious and possibly harmful content.

Since Relola is a silent intruder, you may encounter the first symptoms way after the initial infiltration. But this also means that the program runs other processes in the background. To ensure the persistence of the threat, various startup preferences get changed, and Windows registry entries may get either altered or deleted and replaced with questionable ones.

These are changes browser hijacker makes in system folders and crucial places. Nevertheless, Relola is a browser hijacker, so the program goes through preferences and settings of such tools to alter them in the publishers' favor. Once that is done, your time online becomes diminished because you cannot access any commonly visited pages. This should be the first reason why you don't need to keep this search engine on the machine.  Relola Search
Relola is the browser hijacker designed to affect search results with sponsored content that triggers additional redirects and pop-ups with promotional material.
Due to the fact that PUP is not requiring authorization to load on the machine, it can install other content to affect the performance even more and keep the browser hijacker more persistent. You need to remove Relola itself and other associated programs entirely to get back to a normal working machine.

If you think that you can uninstall the search engine and extensions from the browser, and that is the only step needed for Relola removal, you need to think again. It is possible to end the redirects and use the machine, but the question is how soon the PUP renews itself again. 

Note that the Windows registry gets altered, so Relola Search is launched every time your machine gets rebooted. Without reversing those changes in system folders and other places, you cannot fully terminate the intruder. Also, many redirects and pop-ups can be caused by additional adware, not the initial browser hijacker. Get anti-malware tools for full system cleaning and PUP termination. Then you should employ a PC repair tool that can indicate or fix virus damage. Reimage Reimage Cleaner Intego is the cleaner that may clean out the registry for you.

Experts[3] also note that such programs like hijackers get names as Relola virus, for example, for intrusive, annoying content, and for the data tracking issues that can lead to privacy issues and identity theft. There is no guarantee that pages you get redirected to are safe and cannot be considered dangerous. Even developers of this browser hijacker cannot do that. 

Nevertheless, Relola Search developers admit to tracking information about users by using cookies and other services. The privacy policy section states:

We use cookies and other anonymous identifiers to analyze use of and improve the Site and Services, to recognize returning visitors to the Site, and as described in the Advertising and Online Tracking Section of this Privacy Policy.  Most web browsers are initially set up to accept cookies.  

It is not fully disclosed if the information gathered ends up in the hands of third-party companies or not, so you should think about the worst outcome and avoid using this browsing service entirely to be safe. Personal information can be later used to form scamming campaigns and promote other questionable programs on more personalized and targeted ads, so remove Relola Search now.  Relola redirect
Relola Search is the potentially unwanted program that falls into the family of browser hijackers because it manages to change the homepage, new tab and search engine settings without any permissions.
 

Deceptive sites promote and trigger automatic downloads of questionable software

When websites deliver advertisements with shady purposes and triggers redirects to more suspicious pages, you should immediately be concerned because the page can include unwanted material or even launch installations of PUPs and more serious malware. Misleading pages often promote programs and can automatically load intruders on your device.

You should also stay away from pages that provide software for free and distributes applications that normally require licenses. This means that you either get a cracked version or fake copy of the legitimate program. Also, when the installation options are quick or recommended, you agree to install anything that is included in the setup. This is not advisable. 

Advanced or Custom installation options allow the user to see all included additions and choose which ones to download and install. By expanding the full list, you can de-select suspicious files, applications, and load what you intended to install only. Go for Advanced installations every time you load any software.

Eliminate Relola Search from your machine and avoid system damage 

You should consider the intruder on your browser or any potentially unwanted program as a serious threat. Even though the Relola virus is not that harmful, it can affect various processes of the machine and interfere with your time online significantly because it gets on important system folders to alter the material there.

These changes can affect the persistence of browser hijacker because when you try to remove Relola but don't focus on associated programs and files, you experience all the symptoms again. An automatic system scan with anti-malware tools makes the difference because during a full check, all intruders get deleted.

Relola removal requires professional help because manual elimination takes time and cannot give the best results since you need to locate every file and application related to the initial browser hijacker or adware. AV tools can locate those shady programs and terminate them all. Then, you need to optimize the performance with a PC repair tool and go through browser settings to reset them, and the system is virus-free again.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
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Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
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Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Relola, follow these steps:

Delete Relola from Windows systems

Relola Search can become persistent if you leave it running for too long, so make sure to eliminate the suspicious program by following these steps

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Relola and related programs
    Here, look for Relola or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove Relola from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate Relola from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Relola or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall Relola from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Relola and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Relola removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase Relola from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Relola should be removed from your Microsoft Edge browser.

Remove Relola from Mozilla Firefox (FF)

Get rid of Relola by fully resetting the web browser. It saves time for you

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Relola and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Relola removal. Click on 'Reset Firefox' button for a couple of times

Get rid of Relola from Google Chrome

When your browser gets affected, you can reset it to default and reverse all the changes once and for all

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Relola and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Relola removal. Click on 'Reset' button to complete your removal

Delete Relola from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Relola or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Relola, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Relola removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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