Rooe ransomware: what it is and how to remove it
Rooe ransomware is a new Djvu/STOP virus variant that was first spotted in mid-February 2020. Just as its predecessors, the malware uses software cracks to penetrate the machines of random users and then encrypts all pictures, music, videos, documents, databases, PDF, and other files with the help of a secure RSA encryption algorithm.
Facts checked October 6, 2026. Removal steps tested on Windows 11 (26H2) and checked against Microsoft's and the browser makers' current documentation. Sections marked as our earlier report are the original text: they describe the threat as it was then and have not been reviewed since. The 2026 status, the removal steps and the questions are current.
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Rooe ransomware: summary
| Distribution | Most of the infections occur when users download and run pirated program or software crack installers |
|---|---|
| Name | Rooe ransomware |
| Type | Cryptomalware, file locking virus |
| Family | The malware stems from the prominent Djvu/STOP virus family |
| File extension | All personal files are appended with .rooe extension (malware skips most executable and all system files) |
| Ransom note | _readme.txt note is dropped into each of the folders that hold encrypted files |
| Removal | Scan the PC with security software to find and remove the malware and anything installed with it. Fortect scans Windows for malware and repairs the system files and settings it damaged. Remove it nowTo use the full-featured product, you have to purchase a license for Fortect. The scan is free. |
Show 15 more facts
| Contact | For communication purposes, malicious actors ask victims to write an email to helpmanager@firemail.cc or helpmanager@iran.ir |
|---|---|
| Ransom size | Among all versions of the virus, hackers' demands are consistent: they ask for $490 in BTC within first 72 hours of infection, which later increases to $980 |
| Data recovery | In case the Rooe virus used an offline ID to encrypt data, Emsisoft's decryptor might be helpful. In other cases, third-party recovery software can be used, although chances of it being successful are low. Paying criminals, while not recommended, might be the only chance of regaining data |
| Malware removal | Download and install reputable security software, bring it up to date, and perform a full system scan (in Safe Mode if required) |
| Detection names | No Microsoft detection name is known |
| Encrypted file extension | .rooe |
| Decryptor | No free decryptor is known for this variant; check No More Ransom (nomoreransom.org) for updates |
| Damage | Not recorded in the old report |
| Symptoms | Files renamed with a new extension and a ransom note left in folders |
| Evidence | 4 write-ups by security sites; no sample analysed yet |
| Encrypted files | .rooe |
| Attacker contacts | datarestorehelp@firemail.cc |
| Free decryptor | No free decryptor is known (checked 6 October 2026) |
| First seen | 14 February 2020 |
| Facts checked | 6 October 2026 |
Names and addresses to look for
- File extension:
.rooe - Note file:
_readme.txt - Contact:
datarestorehelp@firemail.cc
The Rooe ransomware note
ATTENTION!
Don't worry, you can return all your files!
All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees you have?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:
https://we.tl/t-Oc0xgfzC7q
Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that's price for you is $490.
Please note that you'll never restore your data without payment.
Check your e-mail "Spam" or "Junk" folder if you don't get answer more than 6 hours.
To get this software you need write on our e-mail:
helpmanager@firemail.cc
Reserve e-mail address to contact us:
helpmanager@iran.ir
Your personal ID:
How to remove Rooe ransomware
Tools you'll need
All of these are free except where noted. Download them on a clean device if the infected PC is offline.
- A USB stick: to keep the ransom note, two or three encrypted files and screenshots off the infected PC.
- Microsoft Defender Offline: built into Windows 11 and Windows 10; scans before Windows starts, so running malware cannot hide.
- Microsoft Safety Scanner: a second, portable scanner with current signatures; each download works for 10 days.
- ID Ransomware: identifies the family from the note and one encrypted file and says whether a decryptor exists.
- No More Ransom: the free decryptors from police and security companies; check it again every few months.
- Fortect (optional): scans Windows for malware and repairs the system files and settings it damaged. The free scan is in the box above.
How to remove Rooe ransomware and get your files back
Work in this order.
Disconnecting comes first, removal comes before any restore, and nothing here asks you to contact the attackers.
Step 1: Disconnect the PC and unplug backup drives
Rooe ransomware encrypts everything it can reach, including drives and shares you connect later. Cut the network first: cable out, or Wi-Fi off from the taskbar.
Then unplug every USB stick and backup disk and pause cloud sync, so the encrypted versions do not replace your online copies. Do not reconnect any of them until the ransomware is removed from the Windows 11 or Windows 10 PC.

Windows 11: turn off Wi-Fi to take the PC offline. Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files
Step 2: Save the ransom note and confirm the family
Copy
_readme.txtand one or two files ending in.rooeto a USB stick, and leave the originals where they are.From another device, upload the note and a sample file to ID Ransomware or No More Ransom's Crypto Sheriff, which name the family from the note, the extension and the file structure.
Write down the contact address and your personal ID from the note, because a decryptor or the police may ask for them.
Warning: Never contact the attackers from the infected Windows 11 or Windows 10 PC.

Windows 11: the ransom note and encrypted files to copy for identification. Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files
Step 3: Check for a free decryptor
For Rooe ransomware, no free decryptor is known (checked 6 October 2026). Search the family name in the No More Ransom decryption tools list and in the free decryptors of Emsisoft, Avast and Kaspersky, because new tools appear years after an attack.
Important: Keep the encrypted files even if nothing works today, and do not pay before every free option is ruled out: payment does not guarantee a working key.
Decryptors run on Windows 11 and Windows 10, but only after the ransomware itself is removed.
Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files
Step 4: Remove the ransomware before you restore or decrypt
Restoring or decrypting files while Rooe ransomware still runs lets it encrypt them again. Run a Full scan in Windows Security > Virus & threat protection > Scan options, then the Microsoft Defender Antivirus (offline scan).
If the ransomware blocks Windows Security, start Safe Mode with Networking and scan from there. Some families install a password stealer as well, so let both scans finish on Windows 11 or Windows 10.

Windows 11: Windows Security > Virus & threat protection > Scan options. Full procedure with screenshots: Run a Microsoft Defender Offline scan
Step 5: Look for shadow copies of the files
Open Command Prompt as administrator and run
vssadmin list shadows. If it lists copies dated before the attack, right-click a folder with encrypted files in File Explorer, choose Properties > Previous Versions, and open or restore a version from before that date.ShadowExplorer, a free tool, shows the same copies when the tab is empty or hidden. Most current families delete shadow copies, so an empty list is normal, but the check takes two minutes on Windows 11 or Windows 10.

Windows 11: vssadmin list shadows shows whether shadow copies exist. Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files
Step 6: Restore the files from a backup or recover deleted originals
Restore from an external backup, File History or OneDrive's version history, choosing a date before the attack. Connect the backup drive only after the scans are clean, or the ransomware encrypts it too.
If there is no backup, file recovery software can sometimes find the deleted originals, because some ransomware writes an encrypted copy and deletes the original file.
Stop writing to the drive and try recovery on Windows 11 or Windows 10 before new files overwrite the space.
Full procedure with screenshots: Recover deleted files (Recycle Bin, backups, OneDrive) On uGetFix
Instructions for each browser and system
The detailed steps for every browser and system this guide covers. Open the one you use.
Manual removal using Safe Mode
Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.
Step 1. Access Safe Mode with Networking
Manual malware removal should be best performed in the Safe Mode environment.
Windows 7 / Vista / XP
- Click Start > Shutdown > Restart > OK.
- When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. - it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
- Select Safe Mode with Networking from the list.

Windows 10 / Windows 8
- Right-click on Start button and select Settings.

- Scroll down to pick Update & Security.

- On the left side of the window, pick Recovery.
- Now scroll down to find Advanced Startup section.
- Click Restart now.

- Select Troubleshoot.
- Go to Advanced options.

- Select Startup Settings.

- Press Restart.
- Now press 5 or click 5) Enable Safe Mode with Networking.

Step 2. Shut down suspicious processes
Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:
- Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
- Click on More details.

- Scroll down to Background processes section, and look for anything suspicious.
- Right-click and select Open file location.

- Go back to the process, right-click and pick End Task.

- Delete the contents of the malicious folder.
Step 3. Check program Startup
- Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
- Go to Startup tab.
- Right-click on the suspicious program and pick Disable.

Step 4. Delete virus files
Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:
- Type in Disk Cleanup in Windows search and press Enter.

- Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
- Scroll through the Files to delete list and select the following:
Temporary Internet Files
Downloads
Recycle Bin
Temporary files - Pick Clean up system files.

- You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):
%AppData%
%LocalAppData%
%ProgramData%
%WinDir%
After you are finished, reboot the PC in normal mode.
From our report of Feb 2020 · not reviewed since
Rooe ransomware - file locking malware that deletes Shadow Volume Copies to prevent easy recovery
Rooe ransomware is a new Djvu/STOP virus variant that was first spotted in mid-February 2020.
Just as its predecessors, the malware uses software cracks to penetrate the machines of random users and then encrypts all pictures, music, videos, documents, databases, PDF, and other files with the help of a secure RSA encryption algorithm.
As a result, users cannot access their files, each of which is a marked with .rooe extension; although hackers offer a deal - pay $490 within the first 72 hours of infection, and you will get the Rooe ransomware decryptor. After that, the requirement doubles, and victims are asked to pay $980 in Bitcoin.
Rooe virus also drops a ransom note _readme.txt, which also includes contact details of the attackers - datarestorehelp@firemail.cc and datahelp@iran.ir. However, if you fell a victim of ransomware, you should not hurry and pay the ransom - there are several other methods that might be able to save your data, e.g., Emsisoft's decryptor for STOP Djvu. However, before performing Rooe ransomware removal, you should backup all the encrypted files
Rooe ransomware and its forerunners have deep roots within cybercrime scene: the initial release of malware was observed in December 2017; since then, it became one of the most prolific ransomware families that target regular users. Previous versions of the family include .bboo, .alka, .repp, .btos, and many others (the total number of variants, each using a different extension, exceeds 200).
To battle this extensive malware, security researchers developed tools like STOPDecrypter that has helped thousands of victims to recover files for free, although it only worked for users whose data was encrypted with an offline ID.
Luckily, security experts at Emsisoft delivered a decryptor which works for all variants released prior to August 2019; another decryption tool works only with offline IDs as well. While not immediately, users can expect the decryptor to work in some cases, even with the Rooe ransomware encrypted files.

From our report of Feb 2020 · not reviewed since
Rooe ransomware distribution is simple yet effective - illegal installers
One of the main reasons why this ransomware family is so successful is its simple yet efficient distribution tactics.
Malicious actors operate on various shady software crack and pirated software websites, where they upload booby-trapped installers. Users who are willing to install software and bypass the licensing process, often resort to torrent and similar websites. Unfortunately, it is a hub for malware, and Rooe ransomware is just one of many infections that victims could catch there.
It is important to notice that crack tools will most certainly be marked as malicious by almost all security vendors - this happens because of the core principle of the operation, as cracks are designed to break a code within other applications.
Therefore, there is no way to verify whether the installer actually holds the malware inside, or it would simply crack the software. Without a doubt, you should stay away from malicious installers that might result in permanent loss of personal data help on a computer.
Nevertheless, maliciosu actors always seek to expand their campaigns, and other distribution methods may be employed at any time. Therefore, stay safe by following these precautionary measures:
- Backup all your files regularly - this would potentially save you from all negative ransomware effects;
- Employ comprehensive anti-malware software with web protection enabled;
- Make sure you update Windows OS along with all the installed programs on the patch day;
- Use strong passwords for all your accounts (and never reuse them);
- Do not use the default Remote Desktop Protocol port and protect it with a password consisting of alphanumeric characters, i.e., not easily predictable one;
- When dealing with unsolicited emails, watch out for malicious attachments or hyperlinks (documents that ask you to run macro function are especially dangerous);
- Enable firewall, use VPN with RDP, and protect your browsers with ad-blockers.
From our report of Feb 2020 · not reviewed since
Rooe ransomware might install data stealing modules and modify Windows hosts file
Rooe virus targets all the latest versions of Windows machines (Windows 7, Windows 8, and Windows 10) that use either 64 or 32-bit architecture.
One the malicious executable, which is usually named randomly, is launched, the malware creates an entry inside %AppData% and %User% folder and then begins the infection routine. There are several changes that Rooe ransomware needs to perform within the system in order to run a successful encryption process.
For example, Rooe ransomware is programmed to disable Windows Startup function and delete Shadow Volume Copies to prevent quick recovery. For persistence, it also modifies the Windows registry database, which allows it to run each time the computer is booted.
There are few distinctive characteristics that relate to Rooe ransomware, as well as other Djvu variants, which include:
Once the necessary preparations are done, Rooe will proceed with file encryption. At this time, users may see a Windows update window - this is done deliberately in order to prevent victims from interrupting the process. A ransom _readme.txt will be presented right after that, it reads:
As previously mentioned, paying cybercriminals behind the Rooe ransomware virus is definitely not an optimal solution, as you may end up losing your money along with your already compromised files. Remember that you are dealing with criminals, and these people cannot be trusted. If you decide to pay the ransom, do it at your own risk.
As an alternative method, you can employ the decryption tool from Emsisoft, or use third-party solutions - we provide the detailed guide below.
Important note: you should backup all the encrypted data before you perform any changes to it, as you may damage it permanently, and then even hackers won't be able to decrypt it. Keep in mind that removing Rooe ransomware will not recover your files, as these two processes are not related.
Regardless if your files can be saved or not, you should also take care of the infected system. If, after Rooe virus removal, your system is unstable, use to fix the broken registries and other system files.
- Ransomware may place a data-stealing module into web browsers, which would allow hackers to collect sensitive information that is entered by victims; this information can later be used for money theft or can be sold on the dark web's underground forums;
- During the infection routine, the virus modifies Windows hosts file in the background by including all the security-focused website addresses. As a result, victims are unable to connect to these sites that would help them to remove Rooe ransomware from their systems and possibly recover files using alternative methods;
- Djvu ransomware was observed incorporating additional malware payloads during its infections process - one of such examples includes the notorious AZORult banking Trojan.


From our report of Feb 2020 · not reviewed since
Rooe ransomware: a correct removal process
In many cases, Rooe virus infection comes as a surprise to users, as most never had to deal with ransomware before.
While it is true that file locking malware can be exceptionally devastating not only for corporations but also for regular users, it is important not to panic and perform Rooe ransomware removal steps correctly.
Employ , , or other reputable software for the purpose. However, if you do not possess backups, you need to make a copy of your locked files first and only then remove Rooe ransomware from the system. Depending on your personal situation, you may recover all, some, or none of your data using alternative methods listed below.
After you complete Rooe ransomware termination, you should go to the following location on your machine and delete the hosts file in order to be able to access security-related websites once again:
[GI=method-1]In case Rooe ransomware is tampering with your security software, access Safe Mode with Networking:
[GI=method-2]You may also try to get rid of the malware by using System Restore:
While it is not designed to decipher ransomware-encrypted data, it may help you retrieve at least some of the copies from within your hard drive.
Make use of Windows Previous Versions feature:
If you had System Restore function enabled before the malware attack, you could try this method.
ShadowExplorer may be able to recover all files under some circumstances
Try ShadowExplorer - it may be capable of recovering all files in case certain bugs occurring during the encryption process by the Rooe virus.
Try Emsisoft's decryptor
While there are few methods to check whether ransomware used an online or offline ID for your files, you should simply not bother and try the decryptor instead. You can download Emsisoft's decryptor here. Additionally, you may also ask Dr.Web to assist you, although the help is not free.
Report it and recover your files
Report it
Report the attack even if you do not expect the files back: insurers and banks ask for the report number, and police use the contacts in the note to link cases.
- United States
- FBI IC3 · FTC ReportFraud
- United Kingdom
- Report Fraud (formerly Action Fraud) · NCSC
- Australia
- ReportCyber (ASD)
- EU countries
- Europol: national reporting sites
Give the victim ID, the note and the date the files were encrypted. A business that holds personal data may also have to notify its data protection authority, in the EU within 72 hours.
Make the next attack harmless
Rooe ransomware could only hurt the files that had no second copy, and the signs (files that end in .rooe and no longer open) showed exactly which ones those were.
The 3-2-1 rule fixes that:
- three copies
- two media
- one disconnected
A practical version for a home PC: OneDrive or another cloud backup with version history, plus an external disk that you plug in once a week for File History and then unplug. Test a restore now and then by opening a few files from the backup on another device.
Details, schedules and what not to back up are in our 3-2-1 backup guide for Windows.
Protect your privacy - employ a VPN
There are several ways how to make your online time more private - you can access an incognito tab.
However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise.
Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and VPN will let you browse the Internet without a feeling of being spied or targeted by criminals.
No backups? No problem. Use a data recovery tool
If you wonder how data loss can occur, you should not look any further for answers - human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence.
In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.
If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. is one of the leading file recovery solutions you can find on the market - it is likely to restore even lost emails or data located on an external device.
Questions about Rooe ransomware
Is there a decryptor for .rooe files?
That depends on the family behind the .rooe extension, which this guide cannot confirm yet from the reports alone. Check No More Ransom and ID Ransomware with your ransom note and one encrypted file; they list families with free tools.
If none exists today, keep the encrypted files and a copy of the note on a separate drive, because decryptors are sometimes published months later after flaws are found or servers are seized. Never buy a decryptor from a website that is not the security company that made it.
Should I pay the ransom in _readme.txt?
Not before you have tried everything else. Identify the family from _readme.txt and one encrypted file, check No More Ransom for a free decryptor, and look for clean copies in OneDrive, backups and Previous Versions.
Paying funds further attacks, may be illegal if the group is sanctioned, and is no promise of a working key: many victims get partial or broken decryption. If you consider paying for business-critical data, involve the police and a professional incident responder first, and never pay through intermediaries who promise their own decryption.
How do I open .rooe files?
You cannot open them by renaming or by choosing another program. The .rooe ending shows that Rooe ransomware encrypted the content, and only the matching key can reverse it. Renaming a file back to .docx or .jpg changes nothing except the icon, and it can confuse a future decryptor, so leave the names as they are.
To get the content back, use a backup, an unencrypted copy elsewhere, or a decryptor listed on No More Ransom if one exists for Rooe ransomware. Store the encrypted files on an external disk until then.
Can a data-recovery company decrypt my files for a fee?
Only if a decryptor already exists or the company pays the attackers for you. Some "ransomware recovery" services advertise that they can decrypt families with no known flaw; in practice they negotiate with the attackers and add their own fee. Others use the same free tools listed on No More Ransom.
Before you hire anyone, ask in writing how they will recover the files, whether they will contact the attackers and what happens if they fail. A legitimate service answers clearly. If a free decryptor exists for your family, you can run it yourself.
How did Rooe ransomware get on my computer?
The way Rooe ransomware spreads has not been documented yet, so look at your own recent activity. On home PCs, ransomware most often comes with cracked programs, game cheats, key generators and fake updates, or with an e-mail attachment that was opened. On business networks, attackers usually log in through Remote Desktop with a stolen or guessed password.
Think back to what was downloaded or installed in the days before files that end in .rooe and no longer open, and check the Downloads folder and Installed apps sorted by date. Keep anything suspicious for your report, but do not run it again.
Did Rooe ransomware steal my files or passwords?
We do not know yet. Nothing published so far shows data theft by Rooe ransomware, but the only confirmed sign is files that end in .rooe and no longer open, which says nothing about what happened before. Many current ransomware attacks copy files or run a password stealer first, so it is wise to act as if they did.
From a clean device, change the passwords that were saved in the browsers on this PC, starting with e-mail and banking, sign out of all sessions and turn on two-step verification. Watch bank statements and account activity for the next few weeks.
Is Rooe ransomware the same as other ransomware with a similar name?
Not necessarily. Ransomware names come from the file extension, the note or a word in the code, so unrelated families often end up with similar names, and one family can appear under several names. The difference matters: a decryptor or advice for one family does not fit another and can damage files.
Compare the ending added to your files and the exact name of the note with the summary table at the top of this guide, then upload the note and one encrypted file to ID Ransomware from a clean device. If the result names another family, follow the guide for that family instead.
Should I open _readme.txt?
Reading it is fine if you open it in Notepad. A plain text _readme.txt cannot harm the PC. Be careful with notes in HTA or HTML format: double-clicking those runs them in a window that can contain scripts, so right-click and choose Open with > Notepad instead.
The note tells you the contact addresses, the claimed amount and the deadline. Do not visit links or write to the addresses from this PC. Use the note to identify the family and check for a free decryptor first.
Will .rooe spread to my other drives?
It can. Ransomware encrypts every drive and network share it can reach while it runs, so external disks, USB sticks and shared folders connected during the attack may also have files ending in .rooe. Disconnect everything now, then check each device from a clean computer.
Do not plug a backup drive into the infected PC until the ransomware has been removed with an offline scan. Cloud folders such as OneDrive sync the encrypted versions, but they keep earlier versions you can usually restore.
Will Fortect remove Rooe ransomware?
Fortect scans Windows for malware and unwanted programs and repairs the system files and settings they change, and its free scan shows what it finds on your PC before you decide anything.
For Rooe ransomware, follow the plan above as well: the browser steps take back permissions and settings that no scanner treats as a threat, and uninstalling the program that brought it removes the source.
Run Microsoft Defender's full scan and, if anything was found, its offline scan as a second opinion. If the symptoms are gone after the plan and both scans are clean, there is nothing more to do.
Sources
- Wikipedia: RSA (cryptosystem) (read October 6, 2026)
- Security Affairs: STOP ransomware encrypts files and steals victim's data (read October 6, 2026)
- CISA: StopRansomware (read October 6, 2026)
- No More Ransom (read October 6, 2026)
- FTC: How to recognize, remove and avoid malware (read October 6, 2026)