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Remove virus (Removal Instructions) - Free Guide

removal by Linas Kiguolis - - | Type: Browser Hijackers – a browser hijacker that displays altered search results is a browser hijacker that tracks users' information and delivers sponsored search results virus is a potentially unwanted application[1] (PUA) that usually gets installed in the form of an extension for Google Chrome, Mozilla Firefox, MS Edge, or another web browser. While the website can be visited manually, users who have the hijacker installed will not be able to perform searches like previously, as all their browser settings will be changed – new tab URL and the homepage set to hxxps://, and a customized search engine applied. Besides, the app will spy on users' online activity in order to promote more relevant (but affiliated) websites and earn financial benefits in such a way. virus typically arrives at the computer with other applications downloaded from third-party websites. These, so-called software bundles, often carry several programs in a single package, and users are deliberately mislead into installing optional components. The hijack of this suspicious search provider can can be attributed to many different apps, such as Suls APP.

Type Browser hijacker, potentially unwanted program
Infiltration Software bundle packages downloaded from third-party websites
  • New tab address and the homepage address changed to hxxps://
  • Unknown extension/add-on installed on the web browser
  • A customized search engine appended to the homepage
  • All searchers are filled with hyperlinks
  • Web browser operation speed might be diminished
Risks  Installation of other unwanted programs, privacy issues due to tracking, loss of money due to scams, etc.
Elimination  You can eliminate potentially unwanted applications as per instructions below or scan your machine with anti-malware software that detects PUPs 
Optimization If you noticed that your computer is lagging, crashing, returning errors, or is suffering from other stability issues, scan it with ReimageIntego

Typically, browser hijackers are no longer as dangerous as they used to be several years ago, so they do not pose direct threat like malware does. However, combination of deceptive distribution practices, data gathering and intentional use of misleading attributes should be enough reasons to remove from the computer.

Once the hijack occurs, users will immediately notice changes to their web browsers, even if they come unexpectedly (since the app which causes browser changes might be installed without consent). Another symptom is the change to the URL in the address bar – will be assigned as the homepage, and all the searchers will have to be performed via the customized search bar.

While search bar might look as any ordinary search engine – it is not. First of all, it uses the “Google” tab name to deliberately confuse users and make them believe that they are still using a reliable search provider. As soon as they type in the search query and press Enter or Search, they will be redirected to search results that are legitimate or reliable.

At the top of the the search results, which are directed to, users will see multitude of sponsored links, which will be marked as “Ad.” However, the marking is relatively small, and less experienced individuals would not be able to distinguish between an organic result and a fake one. This way, hijack makes people visit websites that they would otherwise not visit, changing the way they browse the internet. virus is a potentially unwanted program that is typically installed unintentionally via software bundles

 Besides, removal should also not be delayed due to information tracking practices that the app undertakes. While it does not provide the Privacy Policy, typically such apps can track the following data:

  • IP address;
  • Geo-location;
  • Search terms;
  • Website visited;
  • Ad clicks;
  • Technical details, and much more.

This is a very typical practice of potentially unwanted programs (including hijackers) since it allows the developers to provide the alleged service for free and monetize on users' clicks and sponsored content. Nevertheless, services like have no real value to end-users, as they are shown ads, fake search results, and being tracked on. To eliminate the app, follow the guide we provide below – the process differs from one user to another.

Additionally, in case you noticed virus on your machine unexpectedly, you should also check for far more nefarious threats, such as Trojans or crypto-malware.[2] For that, experts[3] recommend scanning the machine with reputable anti-malware software and then fixing virus damage with tools like ReimageIntego.

Prevent unauthorized infiltration of potentially unwanted programs

As mentioned above, PUPs typically use deceptive methods to get installed on users' machines, as most do not do it purposely. People who do install browser hijackers on their systems are typically unaware of their functionality and features like extensive information tracking, ads, redirects, sponsored search results, etc. Thus, if you installed a potentially unwanted application intentionally (for example, via the Google Web Store), we recommend first reading online reviews about programs and extensions you never heard of, as descriptions often hint on deception.

On the other hand, many users install PUPs without having an intention to do so in the first place, so they often notice the symptoms instead of the app itself. What makes it more complicated is that unwanted apps are often using misleading names and do not correlate with the browser changes that were made (for example, an increased number of ads does not provide details on what is causing such issues).

Therefore, you should always ensure you do everything to prevent the infiltration of such deceptive programs in the first place. If possible, opt for official sources for your downloads, always pick Advanced/Custom settings instead of Recommended ones, watch out for pre-ticked boxes, read through the installation instructions carefully, and decline all the deals/offers on the way. This way, you will not find unexpected guests on your computer after you complete the installation of the desired app.

Get rid of hijack quickly

For removal (in case the hijacking is associated with a browser extension), you should first check all the installed add-ons on your Google Chrome, Mozilla Firefox, and all the other web browsers. If the changes to your homepage, new tab, and the search engine occur just on one of the browsers, means it is highly likely an extension is at fault. If the problem is universal, it means that your a standalone application installed on your system. Suls hijack might be related to the infiltration of Suls APP

To remove virus, you can use our guide provided below – simply access the list of all the installed apps, and check for anything suspicious. In most cases, applications like media players, PDF converters, system optimizers, and similar tools are at fault. Nonetheless, since some apps might use misleading names or be not present in the list at all, it is sometimes best to rely on automatic tools for PUP elimination.

You can simply download and install reputable anti-malware, and then perform a full system scan. This will not only eliminate hijack (in most cases) but will also check your computer for more dangerous threats that might be completely invisible to you.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Erase from Windows systems

Ti get rid of potentially unwanted applications that can cause web browser settings modification, perform the following actions on Windows:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Remove from Mac OS X system

You can follow these steps if you want to get rid of problematic software on macOS:

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove virus from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for virus-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove virus, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to virus and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the virus-related entries.Uninstall from Mac 2

Get rid of from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for virus and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete virus removal.Reset Internet Explorer

Eliminate virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the virus-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Uninstall from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Delete from Google Chrome

In the case ads, redirects, and other unwanted browser behavior does not stop after the termination of the virus, you should reset Google Chrome as follows:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Erase from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Linas Kiguolis
Linas Kiguolis - Expert in social media

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