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SAVEfiles ransomware. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Ransomware

SAVEfiles ransomware – a dangerous file locking virus which urges $300 in Bitcoin for the decryption tool

SAVEfiles ransomware
SAVEfiles ransomware - a dangerous virus which uses the .SAVEfiles extension to encrypt important files on the infected computer.

SAVEfiles ransomware is a file-encrypting cyber threat which performs its hazardous activity by creating dubious registry entries in the Windows Registry[1] section. After that, this virus starts encrypting files by using unique algorithms such as AES and RSA. Valuable documents on the PC are locked with the .SAVEfiles appendix and the files cannot be launched properly anymore. Moreover, SAVEfiles virus displays a ransom message named “!!!SAVE_FILES_INFO!!!.txt” and announces about the hazardous activity. Crooks urge for $300 in Bitcoin to be transferred. In exchange, a decryption tool is offered. However, criminals threaten their victims that the ransom price will increase after 72 hours if no contact is made.

Name SAVEfiles
Type Ransomware virus
Extension .SAVEfiles
Ransom note !!!SAVE_FILES_INFO!!!.txt
Ransom $300 in Bitcoin
Algorithm used AES/RSA
Removal Install Reimage to detect the infection

As we can see from the SAVEfiles ransomware ransom note, the criminals offer decryption of three small files as evidence that the decryption key truly exists:

WARNING! 
Your files, photos, documents, databases and other important files are encrypted and have the extension: .SAVEfiles
The only method of recovering files is to purchase an decrypt software and unique private key.
After purchase you will start decrypt software, enter your unique private key and it will decrypt all your data.
Only we can give you this key and only we can recover your files.
You need to contact us by e-mail BM-2cXonzj9ovn5qdX2MrwMK4j3qCquXBKo4h@bitmessage.ch send us your personal ID and wait for further instructions.
For you to be sure, that we can decrypt your files – you can send us a 1-3 any not very big encrypted files and we will send you back it in a original form FREE.
Price for decryption $300. 
This price avaliable if you contact us first 72 hours.

E-mail address to contact us:
BM-2cXonzj9ovn5qdX2MrwMK4j3qCquXBKo4h@bitmessage.ch

Reserve e-mail address to contact us:
savefiles@india.com

Your personal id:
fTKMc5Xohc0pyc@tfr0mpcr1skhiu98YK7rZ0cLciJAz

However, we do not recommend contacting the cybercriminals or paying the demanded price. According to malware researchers[2], victims are very likely to get scammed and left with no decryption key. Better avoid such possible money losses. What you need to do is remove SAVEfiles virus from your computer system after you detect it. Use Reimage for ransomware detection.

Furthermore, criminals store decryption and encryption keys on remote servers which makes them accessible only for the crooks themselves. They use algorithms such as AES and RSA to encrypt the files that are located in the infected computer. However, still, paying the demanded price is not a good option as you risk to be left without nothing. Perform the SAVEfiles ransomware removal and take a look at our offered third-party software which might be helpful for data recovery.

Additionally, prepare yourself for the future. If you want to avoid possible data encryption, you should take care of your files properly. Purchase a USB drive[3] and store copies of valuable documents in the device. If your computer will be infected with ransomware some time again, the infection will not be able to reach files which are stored on the external device if it is kept unplugged from the machine.

Take precautionary measures to avoid ransomware

It is known that ransomware-type viruses and similar infections are widely spread through phishing messages. Such emails come with hazardous attachments or links which once clicked might easily launch the virus straight into the victim's computer. Avoid opening such messages and especially the attachments that come clipped to them.

Moreover, you can find hazardous content in various third-party provided sources. For example, such networks are P2P ones. They include Torrents, eMule, and other similar sites. These pages come improperly disclosed and lack protection which leads to a secret installation of malware if clicked on something dubious.

To add, it is strongly recommendable to install strong and reliable computer security software. Do not hesitate to purchase a more expensive but more effective program. If updated regularly, such tools will take care of your computer system automatically, run full system scans, and detect any cyber threats possible.

Eliminate SAVEfiles ransomware

If you want to remove SAVEfiles virus from your computer system and get rid of all ransomware-added components, you will need to download and install strong anti-malware tools. We suggest using programs such as Reimage, Malwarebytes MalwarebytesCombo Cleaner, or Plumbytes Anti-MalwareMalwarebytes Malwarebytes for the virus detection. Make sure you do not rush the elimination process so that it would be completed successfully.

Note that performing the SAVEfiles ransomware removal manually is not an option for this case. This damaging cyber threat can hide various hazardous components in the infected computer system which might be too hard to detect. That is why you should lean on professional security software. Moreover, do not forget to refresh the computer system after you proceed with the elimination.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
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Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove SAVEfiles virus, follow these steps:

Remove SAVEfiles using Safe Mode with Networking

Reboot your computer to Safe Mode with Networking by following these steps:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove SAVEfiles

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete SAVEfiles removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove SAVEfiles using System Restore

Enable the System Restore feature to deactivate the ransomware virus. Use these instructions:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of SAVEfiles. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that SAVEfiles removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove SAVEfiles from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If you have spotted files with the .SAVEfiles extension and are wondering, how to recover them, we have provided some data recovery software below. It might be helpful if you complete each step as required.

If your files are encrypted by SAVEfiles, you can use several methods to restore them:

Recover files with Data Recovery Pro:

If completed properly, this method might help you restore important documents that were blocked during the encryption process.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by SAVEfiles ransomware;
  • Restore them.

Try Windows Previous Versions feature for file restoring:

This method might be helpful only if you have activated the System Restore feature before the virus managed to infect the computer system.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Use Shadow Explorer to recover individual data:

Note that this tool might be useless if the ransomware-type virus destroyed Shadow Copies of corrupted files.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Sadly, there is no original SAVEfiles ransomware decryptor discovered yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from SAVEfiles and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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