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Remove ransomware (Removal Guide) - Decryption Methods Included

removal by Ugnius Kiguolis - - | Type: Ransomware ransomware is a variant of STOP ransomware is propagated via the new Fallout exploit ransomware ransomware — a cyber threat that encrypts various users' files including photos, documents, and archives. This ransomware encrypts data using AES and RSA encryption[1] methods and marks using .SAVEfiles file extension, which prevents users from opening personal files. As it is typical to ransomware, this crypto-demanding virus places a ransom note on the system after the encryption process is complete. The ransom message is generated and put into each folder under the name of !!!SAVE_FILES_INFO!!!.txt. SAVEfiles ransomware is a version of STOP virus that already marked its distinctiveness with such cyber threats like KeyPass. The malware was discovered by independent security researchers in September 2018 and was spotted being distributed using the new Fallout exploit kit which previously spread GandCrab v5 ransomware.[2]

Name ransomware
Type  Cryptovirus
Related  STOP ransomware
File extension  .SAVEfiles
Main executable urpress.exe
Ransom amount  $500
Ransom note  !!!SAVE_FILES_INFO!!!.txt
Contact email
Distribution  Spam email attachments
Elimination  Use Reimage Reimage Cleaner Intego for ransomware removal ransomware virus belongs to a category of malicious cyber threats[3] developed by unfair individuals with the only goal in mind – money extortion. The ransom note states that victims need to pay the ransom (between $300 and $600 in Bitcoin) in order to retrieve access to their files. The key is held on a remote C&C server that is only accessible to cybercrooks. While paying ransom might seem like a good idea to retrieve personal files, trusting hackers is a bad move, and users should get rid of that idea. ransomware authors can simply never send the required key, resulting in not only data loss but also money loss. virus ransom note states the following:

Your files, photos, documents, databases and other important files are encrypted and have the extension: .SAVEfiles
The only method of recovering files is to purchase an decrypt software and unique private key.
After purchase you will start decrypt software, enter your unique private key and it will decrypt all your data.
Only we can give you this key and only we can recover your files.
You need to contact us by e-mail send us your personal ID and wait for further instructions.
For you to be sure, that we can decrypt your files – you can send us a 1-3 any not very big encrypted files and we will send you back it in a original form FREE.
Price for decryption $500. 
This price avaliable if you contact us first 72 hours.

E-mail address to contact us:

Reserve e-mail address to contact us:

Your personal id:

If ransomware encrypted your files, the main concern is data recovery. Unfortunately, there is no official decryption tool that would work for this variant. As mentioned before, paying the ransom doesn't ensure the recovery of your files either. The best solution would be to retrieve data from a previously created backup.

Researchers[4] advise to backup your files regularly either on an external drive like USB stick or virtual drive like the cloud. While most companies are employing backup systems, regular users should also make a backup of files a habit – ransomware epidemic is not going away anywhere, as prove regular releases of new virus variants.

Before proceeding with file recovery, you need to remove ransomware. This process can be achieved with anti-malware tool like Reimage Reimage Cleaner Intego, or any other security software that can recognize the threat.[5] 

As soon as ransomware removal is complete, you can connect your backup device and copy the files over. If you do not have one, make use of our guide on how to alternatively recover files encrypted by SAVEfiles virus. ransomware is a product of crypto-extortionists. This fact makes the virus especially dangerous because the main goal of these hackers is to get your money.

Malware can employ exploit kits for its distribution

A payload dropper that initiates the ransomware attack is spread around the internet in various ways. While most of the crypto-viruses use the typical spam email technique that includes malicious macro filled files, this variant mostly relies on the Fallout exploit kit. 

The mentioned exploit kit was discovered in August 2018 and initially was used in malvertising campaigns. The EK is an updated version of Nuclear Pack and is being distributed in the forums of certain websites in the Dark Web.

Hackers use redirection techniques to bring victims to the hacked or newly created website which automatically uploads the malicious script. Fallout exploit kit relies on vulnerabilities in VBScript and Flash Player to be successful. All users have to do is be redirected.

Therefore, it is vital to patch the installed software as soon as updates are out. For that, the automatic update feature should be enabled on all installed programs, as well as the operating system itself.

Additionally, users should watch out for phishing emails, suspicious websites, file-sharing domains, and similar. To ensure a safe recovery from the infection, file backups should be created on a regular basis.

Get rid of ransomware and only then attempt file recovery

Those who got infected with crypto malware and should remove ransomware using reliable anti-malware software like Reimage Reimage Cleaner Intego or SpyHunter 5Combo Cleaner. With the help of these tools, you will be able to eliminate all the corrupt files and restore your system functionality back to normal.

Performing a ransomware removal is crucial for the system, as data recovery would be compromised in the procedure would be done the other way around. Delete the virus and then restore data from an external device or try third-party software that we suggest down below.

Note: if SAVEfiles ransomware prevents the anti-malware software from starting, you should enter Safe Mode with Networking to temporary disable the functionality of the virus.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Remove using Safe Mode with Networking

If you want to remove ransomware, reboot your device in Safe Mode with networking by following these steps:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove using System Restore

System Restore feature might also be helpful:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by, you can use several methods to restore them:

Data Recovery Pro offers a file recovery feature after ransomware encryption

Also, you can restore files that were accidentally deleted using Data Recovery Pro

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by ransomware;
  • Restore them.

Windows Previous Versions feature helps in data recovery on Windows OS supporting devices

Unfortunately, you can only use Windows Previous Versions feature if System Restore was enabled before the attack

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer recovers Shadow Volume copies of encoded files

If you were lucky and ransomware left Shadow Volume Copies untouched, you can recover them with ShadowExplorer

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption tool is not avaliable

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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