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removal by Olivia Morelli - - | Type: Browser Hijackers is a suspicious search engine that returns results filled with sponsored links PUP is a browser hijacker that is associated with Email Access Online or another potentially unwanted program. PUPs usually travel in software bundle packages where optional components are often deliberately  disguised, tricking users into installing them. Thus, once they open Google Chrome, Mozilla Firefox, Safari or another browser, they can see that the is set as their homepage, the new tab functionality is changes and a customized search engine added.

After the hijack, users may revert these changes, considering they are using a modern browser that warns them about the new extension installed. Unfortunately, the warnings may sometimes be ignored, while others might not put much thought into changes and simply allow the PUP to take over.

Once settles and users start to browse, they will notice that all the search queries are being redirected to Yahoo and the top results are filled with sponsored links. Besides, users may also notice increased amount of ads elsewhere while browsing. To regain control of the browser, users should uninstall associated browser extensions, such as Email Access Online.

Type Browser hijacker, potentially unwanted program
Related browser extension Email Access Online
Developer Eightpoint Technologies Ltd SEZC
Distribution The app is usually downloaded and installed during the installation of freeware and shareware apps (software bundling), official web stores, or third-party sites
Symptoms The hijacker changes the settings of the installed browsers by adding a customized search engine, appointing as the homepage, and the new tab address. Users then are redirected to Yahoo after using the search engine, and top results are often not genuine/organic
Dangers A browser hijacker is not considered to be dangerous as malware but is nevertheless a security and privacy threat. Hemailaccessonline also tracks personal and non-personal information provided by users and shares with affiliated parties
Termination Delete potentially unwanted programs with the help of anti-malware software or use our manual removal guide below
Optimization We recommend using Reimage Reimage Cleaner Intego for the best results and ensure that the computer is in the best health after malware or PUP infections

Hemailaccessonline functions as another dubious browsing tool developed by the infamous Eightpoint Technologies Ltd SEZC. This company has released a series of identical browser hijackers. Thus, it is the first reason to remove HemailAccessOnline. Though it may be not an aggressive as other samples of the same category, this PUP contains enough negative aspects. virus alters homepage and default search settings to load site, which provides a dubious browsing engine. It serves dozens of SaferBrowser ads in-between search results that can confuse the user.

Sometimes, banners and ads are not even related to the user’s search query; it can make the user nervous because he has to waste time scrolling through such irrelevant content when trying to find particular information online. This browser hijacker expects to lure the victim into visiting advertised websites and generate pay-per-click[1] money this way. virus provides SaferBrowser Yahoo search results and that means they were filled with paid links that lead to possibly insecure websites.

Sadly, external sites that this hijacker promotes might not be of the best quality[2], and we suggest you think twice before visiting them. Hemailaccessonline removal is required if you no longer want to use this shady search tool; you can eliminate it manually or using anti-malware programs. After the elimination, we also suggest checking the machine with repair software Reimage Reimage Cleaner Intego for the best results.

However, what threats can redirect pose? Firstly, the developers of this questionable search engine are well-known developers of browser-hijacking software, second, they collect information about user’s browsing preferences, including:

  • search queries
  • a list of visited sites and time spent on them
  • ads clicked
  • geolocation
  • IP address
  • technical details and device event information, etc.

Wondering why do they need such information? It is extremely useful when trying to determine the market’s interests and providing targeted advertisements, which help the developers to monetize on the activities. Be aware that this data is also shared with affiliates and advertising networks of[3]

Your information may be shared with our parent company and our affiliates, which are entities under common
ownership or control of our ultimate parent company. <…>

We partner with advertisers and advertising networks to place ads on and through our
Services. These companies may also collect information, such as your computer's IP address, browser information,and search queries, in connection with your use our Services and any oft heir services incorporated into such Services

If you want to prevent these practices from happening, you should hurry to remove from your machine as soon as possible. Be aware that your browsing is greatly influenced by the hijackers, and top results shown are the ones that are paid for and not the ones that would be generated organically by Google, Yahoo, or another reputable engine. sponsored search resultsWhile will direct users to Yahoo (a legitimate search engine), they will be filled with links to affiliated sites

Expanding the network of browser hijackers

Browser hijackers, equally as adware and other shady programs, are mostly distributed via software bundling[4]. It is a technique that allows spreading several programs together behind the name of the one that is the most popular of all of them. Therefore, when installing free software downloaded from the Internet, you should pay attention to data provided by the installation wizards.

  • Do not count on Standard or Default installation settings that seem to be trustworthy at first sight. Usually, these settings contain hidden permissions to install all recommended third-party software, including ad-supported ones.
  • To prevent installation of browser hijackers and other potentially unwanted software, select Custom or Advanced installation method and deselect suggested extra programs.

Eliminate Hemail Access Online efficiently

A quick way to remove virus is to quickly check programs that you recently installed on your PC and uninstall the suspicious-looking ones. You should also eliminate browser extensions that were added to Chrome, Firefox, Safari, and the rest of web browsers without your knowledge or/and permission.

Search.hemailaccessonline.comHemailaccessonline hijack appears on users' machines as soon as they install a potentially unwanted program

The removal tutorial provided below should help you to complete the removal with ease. Note that whether you reside in Norway or Poland[5], you may encounter this PUP. Thus, pay attention to the websites you visit.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Eliminate from Windows systems

The first thing you want to do is to get rid of all software that was added to your computer system WITHOUT your knowledge. So do not hesitate and delete every program, game, or another utility that appeared in Programs and Features list without your consent. You should also delete all programs published by Polarity Technologies, Ltd.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Delete from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the entries.Uninstall from Mac 2

Remove from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete removal.Reset Internet Explorer

Get rid of virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Erase from Mozilla Firefox (FF)

Clean Firefox using guide that our team prepared:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Uninstall from Google Chrome

The extension that might be controlling Chrome at the moment can be called either Hemail Access Online or Email Access Online. To remove it, complete the following steps:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Eliminate from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant a full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. However, if you want true anonymity, we suggest you employ a powerful Private Internet Access VPN – it can encrypt all the traffic that comes and goes out of your computer, preventing tracking completely.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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