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Get rid of Search.hemailaccessonline.com hijack

removal by Olivia Morelli - - | Type: Browser Hijackers

Search.hemailaccessonline.com is a suspicious search engine that returns results filled with sponsored links

Search.hemailaccessonline.com PUP

Search.hemailaccessonline.com is a browser hijacker that is associated with Email Access Online or another potentially unwanted program. PUPs usually travel in software bundle packages where optional components are often deliberately  disguised, tricking users into installing them. Thus, once they open Google Chrome, Mozilla Firefox, Safari or another browser, they can see that the Search.hemailaccessonline.com is set as their homepage, the new tab functionality is changes and a customized search engine added.

After the Search.hemailaccessonline.com hijack, users may revert these changes, considering they are using a modern browser that warns them about the new extension installed. Unfortunately, the warnings may sometimes be ignored, while others might not put much thought into changes and simply allow the PUP to take over.

Once Search.hemailaccessonline.com settles and users start to browse, they will notice that all the search queries are being redirected to Yahoo and the top results are filled with sponsored links. Besides, users may also notice increased amount of ads elsewhere while browsing. To regain control of the browser, users should uninstall associated browser extensions, such as Email Access Online.

Name Search.hemailaccessonline.com
Type Browser hijacker, potentially unwanted program
Related browser extension Email Access Online
Developer Eightpoint Technologies Ltd SEZC
Distribution The app is usually downloaded and installed during the installation of freeware and shareware apps (software bundling), official web stores, or third-party sites
Symptoms The hijacker changes the settings of the installed browsers by adding a customized search engine, appointing Search.hemailaccessonline.com as the homepage, and the new tab address. Users then are redirected to Yahoo after using the search engine, and top results are often not genuine/organic
Dangers A browser hijacker is not considered to be dangerous as malware but is nevertheless a security and privacy threat. Hemailaccessonline also tracks personal and non-personal information provided by users and shares with affiliated parties
Termination Delete potentially unwanted programs with the help of anti-malware software or use our manual removal guide below
Optimization We recommend using Reimage Reimage Cleaner for the best results and ensure that the computer is in the best health after malware or PUP infections

Hemailaccessonline functions as another dubious browsing tool developed by the infamous Eightpoint Technologies Ltd SEZC. This company has released a series of identical browser hijackers. Thus, it is the first reason to remove HemailAccessOnline. Though it may be not an aggressive as other samples of the same category, this PUP contains enough negative aspects. 

Search.hemailaccessonline.com virus alters homepage and default search settings to load http://search.hemailaccessonline.com site, which provides a dubious browsing engine. It serves dozens of SaferBrowser ads in-between search results that can confuse the user.

Sometimes, Search.hemailaccessonline.com banners and ads are not even related to the user’s search query; it can make the user nervous because he has to waste time scrolling through such irrelevant content when trying to find particular information online. This browser hijacker expects to lure the victim into visiting advertised websites and generate pay-per-click[1] money this way.

Search.hemailaccessonline.com hijacker
Search.hemailaccessonline.com virus provides SaferBrowser Yahoo search results and that means they were filled with paid links that lead to possibly insecure websites.

Sadly, external sites that this hijacker promotes might not be of the best quality[2], and we suggest you think twice before visiting them. Hemailaccessonline removal is required if you no longer want to use this shady search tool; you can eliminate it manually or using anti-malware programs. After the elimination, we also suggest checking the machine with repair software Reimage Reimage Cleaner for the best results.

However, what threats can Search.hemailaccessonline.com redirect pose? Firstly, the developers of this questionable search engine are well-known developers of browser-hijacking software, second, they collect information about user’s browsing preferences, including:

  • search queries
  • a list of visited sites and time spent on them
  • ads clicked
  • geolocation
  • IP address
  • technical details and device event information, etc.

Wondering why do they need such information? It is extremely useful when trying to determine the market’s interests and providing targeted advertisements, which help the developers to monetize on the activities. Be aware that this data is also shared with affiliates and advertising networks of Search.hemailaccessonline.com:[3]

Your information may be shared with our parent company and our affiliates, which are entities under common
ownership or control of our ultimate parent company. <…>

We partner with advertisers and advertising networks to place ads on and through our
Services. These companies may also collect information, such as your computer's IP address, browser information,and search queries, in connection with your use our Services and any oft heir services incorporated into such Services

If you want to prevent these practices from happening, you should hurry to remove Search.hemailaccessonline.com from your machine as soon as possible. Be aware that your browsing is greatly influenced by the hijackers, and top results shown are the ones that are paid for and not the ones that would be generated organically by Google, Yahoo, or another reputable engine.

Search.hemailaccessonline.com sponsored search results
While Search.hemailaccessonline.com will direct users to Yahoo (a legitimate search engine), they will be filled with links to affiliated sites

Expanding the network of browser hijackers

Browser hijackers, equally as adware and other shady programs, are mostly distributed via software bundling[4]. It is a technique that allows spreading several programs together behind the name of the one that is the most popular of all of them. Therefore, when installing free software downloaded from the Internet, you should pay attention to data provided by the installation wizards.

  • Do not count on Standard or Default installation settings that seem to be trustworthy at first sight. Usually, these settings contain hidden permissions to install all recommended third-party software, including ad-supported ones.
  • To prevent installation of browser hijackers and other potentially unwanted software, select Custom or Advanced installation method and deselect suggested extra programs.

Eliminate Hemail Access Online efficiently

A quick way to remove Hemailaccessonline.com virus is to quickly check programs that you recently installed on your PC and uninstall the suspicious-looking ones. You should also eliminate browser extensions that were added to Chrome, Firefox, Safari, and the rest of web browsers without your knowledge or/and permission.

Search.hemailaccessonline.com
Hemailaccessonline hijack appears on users' machines as soon as they install a potentially unwanted program

The Search.hemailaccessonline.com removal tutorial provided below should help you to complete the removal with ease. Note that whether you reside in Norway or Poland[5], you may encounter this PUP. Thus, pay attention to the websites you visit.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove Search.hemailaccessonline.com virus, follow these steps:

Eliminate Search.hemailaccessonline.com from Windows systems

The first thing you want to do is to get rid of all software that was added to your computer system WITHOUT your knowledge. So do not hesitate and delete every program, game, or another utility that appeared in Programs and Features list without your consent. You should also delete all programs published by Polarity Technologies, Ltd.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Search.hemailaccessonline.com and related programs
    Here, look for Search.hemailaccessonline.com or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove Search.hemailaccessonline.com from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Delete Search.hemailaccessonline.com from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Search.hemailaccessonline.com or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove Search.hemailaccessonline.com from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Search.hemailaccessonline.com and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Search.hemailaccessonline.com removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of Search.hemailaccessonline.com virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Search.hemailaccessonline.com should be removed from your Microsoft Edge browser.

Erase Search.hemailaccessonline.com from Mozilla Firefox (FF)

Clean Firefox using guide that our team prepared:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Search.hemailaccessonline.com and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Search.hemailaccessonline.com removal. Click on 'Reset Firefox' button for a couple of times

Uninstall Search.hemailaccessonline.com from Google Chrome

The extension that might be controlling Chrome at the moment can be called either Hemail Access Online or Email Access Online. To remove it, complete the following steps:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Search.hemailaccessonline.com and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Search.hemailaccessonline.com removal. Click on 'Reset' button to complete your removal

Eliminate Search.hemailaccessonline.com from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Search.hemailaccessonline.com or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Search.hemailaccessonline.com, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Search.hemailaccessonline.com removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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