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Remove (Removal Guide) - Chrome, Firefox, IE, Edge

removal by Lucia Danes - - | Type: Browser Hijackers is a browser hijacker that is related to potentially unwanted program Playeti for macOS is a potentially unwanted program that spreads with the help of software bundling or is installed via third-party websites intentionally. Once installed, the PUP changes settings of Google Chrome, Internet Explorer, Mozilla Firefox, Safari, Opera, or another browser, and sets the homepage to hxxp:// From that point of time, users are forced to browse the internet via the hijacked[1] search engine, which pushes fake search results filled with sponsored links, redirects users to questionable sites, and displays excessive advertisement on various websites. For that reason, users should hurry up and remove from their browsers, along with the unwanted extension Playeti.

Type Browser hijacker, PUP
Extension Playeti
Developer Genieo
Operating system macOS
Browsers Google Chrome, Mozilla Firefox, Safari, Opera, etc.
Symptoms Changed browser settings, intrusive commercial content, fake search results, etc.
Main dangers Installation of other PUPs, money loss, malware infections
Removal Use reputable security software, such as Reimage Reimage Cleaner or make use of our manual removal instructions below

The change to the main page of the browser occurs after users willingly or not install the app Playeti. An app, which is originally designed and distributed by Genieo, an Israeli-based company, is designed for Mac operating systems. Allegedly, users can play and edit YouTube playlists using it. However, they never mention the hijack that affects all the installed browsers.

As soon as PUP settles, it performs a variety of changes to the installed browsers, changing the default homepage. This action makes users browse via a hijacked search engine. While all the search results are redirected to Yahoo (a legitimate service), the infected users will quickly notice several sponsored links on top of the results. These are usually related to Playeti affiliates, and every click brings developers revenue.

Those who want to keep using the original search engine, would not be able to do so unless removal is performed, because, if trying to reverse the settings, the unwanted application will automatically reassign them to predetermined ones every attempt. To terminate virus, either use reputable security software like Reimage Reimage Cleaner or make use of our instructions below.

Besides showing alternative search results and pop-up ads, also gathers a variety of information related to users' web browsing activities. As it is explained in the Privacy Policy, the developers of the PUP might collect certain personal information that you provide, along with anonymous one such as URLs visited, installed browser type, operating system info, visited websites and its times/dates, etc. Additionally, authors also claim that they record the information regarding the files that you compile using the software:[2]

In addition, certain of our products may allow you to store, send, receive, edit, sync, share, or otherwise organize or manage files and folders (including any information or data stored in those folders) (“User Files”). We may record and store information regarding the size and name of all User Files that you make available via these products. 

To conclude, we do not recommend using Playeti application, as it is considered a PUP and might bring users to unsafe sites, which consequently might result in loss of money, installation of other PUPs or even malware infections. hijack is a browser hijacker that changes the settings of the installed browsers and starts redirecting users to predetermined websites

Do not get tricked by the alleged usefulness of potentially unwanted apps

Usually, there are two ways to install potentially unwanted software on the system:

  1. You were looking for a program that would help you with its functionality, for example, PDF converter, playlist organizer, system optimizer, video player, etc. In such a case, you might stumble upon a variety of such tools on the internet, including third-party sites.
  2. You downloaded and installed an application from the internet and did not pay enough attention to the installation procedure. In such a case, the PUP entered when you did not notice the pre-ticked boxes or did not pick Custom/Advanced installation settings.

Thus, experts[3] advise being attentive when dealing with the installation of (free) software from the internet. While even paid products may offer optional installs, shareware and freeware are almost guaranteed to include optional components within their installers.

Thus, pick Advanced/Custom settings instead of Recommended ones, and carefully follow each step of the installation procedure. Be aware that developers use a variety of tricks to mislead users into installing potentially unwanted software, such as grayed out buttons, their placement, pre-ticked boxes hidden in Advanced mode, etc.

Terminate browser hijacker and the Playeti app

It is true that not all free software is adware or a browser hijacker. However, users do not like ads, and they would most likely not install something that would compromise their browsers and make them view intrusive pop-ups, banners, in-text links and other commercial content. Therefore, most free apps will use some sort of monetization method, and ad revenue is the most used one.

To remove from your hijacked browser, you will have to terminate Playeti application from your Mac. For that, you can rely on our manual instructions or make use of automated security software. For those who are less tech-savvy, we recommend going with the former.

Once you complete removal, you should also reset the web browser settings to default, as the unwanted app might leave traces behind. We also explain how to perform this below.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove, follow these steps:

Uninstall from Mac OS X system

To terminate virus from your Mac, please follow these steps:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Remove from Mozilla Firefox (FF)

Reset Mozilla Firefox after you complete PUP removal:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Eliminate from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Get rid of from Safari

Once uninstalled, the PUP might leave changed settings behind. For that reason, you should reset Safari as follows:

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Lucia Danes
Lucia Danes - Virus researcher

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