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Remove (Free Guide) - Virus Removal Instructions

removal by Alice Woods - - | Type: Browser Hijackers – questionable search engine that manages to alter settings and preferences to interfere with online traffic – potentially unwanted program that monitors and collects browsing-related information. This is the site that resembles a proper search engine but is not a legitimate page since the material shown on the page itself and after the search, attempts are related to tons of different advertising services and commercial content creators. In general, these PUPs are designed to spread around and inject ads in various forms to useful sites that get views and visits from users. Pay-per-click revenue[1] is the purpose of PUPs and developers try to distribute these tools as widely as possible. 

Even though the term virus is not used to describe this hijacker, there is a huge possibility to get exposed to malicious content or even install malware on the device. It is because the material that ad-supported sites deliver to your screen is not controlled by the search engine creators. You can end up on adult sites, online gambling services, or gaming sites where commercial pop-ups are not only intrusive and annoying but also malicious and triggering virus downloads. 

Type Browser hijacker
Category Potentially unwanted program
Symptoms The system starts running slow and homepage, new tab, default search engine settings get altered and pre-set to this domain. Additional extensions and applications appear added without your permission or even knowledge, all the search attempts lead to commercial sites and pages filled with ads and redirects triggering pop-ups
Distribution Freeware installations include applications that get pre-bundled in advance and can affect the performance of the machine significantly by installing these PUPs without users' knowledge. Deceptive sites also lead to infiltration of such browser-based cyber threats
Elimination removal process should include anti-malware tools and full system scans, so even possibly dangerous files can get deleted
Damage Your browsing history, preferences, and other data get tracked by the hijacker itself and third-party commercial content creators. Advertisers may use those details in advertising campaigns and other suspicious activities
Repair For the proper system cleaning, you should clean virus damage too. When you run Reimage Reimage Cleaner Intego or a similar PC repair tool, you can ensure that affected files and corrupted programs get fixed and recovered may seem harmless because it only delivers commercial content and shows unwanted redirects constantly but the page triggers various installations of files that can be considered malicious or get detected[2] as supposedly dangerous. You should consider this PUP as a useless search hijacker and get rid of it and other applications that possibly get added behind your back. hijacker can affect any device from mobile phone or iPad to computer because it can be delivered via the shady online website or with the help of insecure downloads and freeware bundling techniques. It manages to change settings of Mozilla Firefox, Google Chrome, Safari, or Internet Explorer, so most of the internet users can get affected by such fake search engines. 

This rogue site sets the homepage, new tab, new window URLs to its own and controls the traffic by showing its site with each reboot and browser launch. Users are forced to use this engine instead of their default one, so useful search results get injected with sponsored content, and at least the first 5 results on the list are sites that provide nothing for you. When these processes happen and repeat daily, users stop using their devices normally since the needed material is not accessed anyway.

Additionally to these changes in settings and preferences, triggers:

  • pop-ups ads;
  • redirects that open new windows and tabs;
  • additional browser content installed like extensions toolbars;
  • programs added without your permission or knowledge.

When is installed it redirects your browser to various engines that show search results and promotional material. Ad-supported sites work as tools for collecting and generating views and page visits. This is how all the sponsored content creators can make a profit from visitors. PUP developers designed thousand of such engines and adware-type sites to ensure that visitors are clicking on their ads. is the potentially unwanted program that can gather various information about you while you visit affiliated and possibly dangerous pages. Unfortunately, advertisements that delivers on the screen and push notifications that occur out of nowhere can track those details about you for other purposes, not only advertising campaigns. Location details, preferences for searching online, and even habits of clicking on ads or social media activity are useful for various third-parties.[3] 

This third-party involvement is the reason for you to remove because companies may use those personal details for secondary campaigns, targeted attacks, or sell emails, locations, and other information for hackers online. The more time adware or hijacker has on the machine the more data it can obtain and the more damage is done. 

However, when the site is not the initial threat and the one responsible for all the intrusive behavior, you may face the difficulty of the removal process. Since the startup preferences and registry entries get altered by the PUP, you may not find the program yourself or remove only a part of the content that PUP has installed.

The best option, in this case, will be an automatic system scan using security tools or anti-malware programs. This is how all associated files and the intruder itself can be terminated. When you launch the system scan and get in results you need to follow the suggested steps and delete the intruder easily. Then run Reimage Reimage Cleaner Intego or different optimizers and fix the damage that was caused by the hijacker.

PUPs make changes to browsers and overwhelm users with ads

When you get to a page that shows questionable content you get exposed to various material without even noticing and can trigger installations of PUPs or even serious malware. This all happens when you get redirected to commercial sites or when you visit the page on purpose. The Internet is not a safe place, especially when you don't tend to pay close attention to particular details. 

This habit should be especially important when it comes to installations of software and content that is downloaded on the machine. When you rely on the particular program, you should think twice about the source you get it from too because any promotional site can be filled with useless commercial content and include additional scripts that trigger malware drop or redirect to malicious sites. 

If you download the program from the official source, developers' page, or legitimate App store, you should be safe. When it comes to other sources always go for Advanced or Custom installation options to reveal the function of un-checking suspicious apps from the list on the installation wizard. Reading the Privacy section or EULA can also help to determine if the site is trustworthy or not.

Get rid of the shady PUP with proper anti-malware tools

You need to remove as soon as possible because anything related to this or another PUP can trigger functions that affect your machine and interferes with the speed of the PC and other programs. The best cleaning is achieved when you run the proper anti-malware tool or a security program.

AV detection based programs work the best for removal because any PUP itself that runs in the background and applications that get added behind your back can get indicated and removed. The full system scan should check all the parts of the machine and indicate various programs or files that interfere with the performance in various ways.

Remember to tackle virus damage too because any changes left or applications, toolbars, apps can still run those intrusive processes and deliver pop-up ads, redirects, other malicious material.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Remove from Windows systems

Clear the system from any traces that browser hijacker have installed behind your back

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the entries.Uninstall from Mac 2

Get rid of from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete removal.Reset Internet Explorer

Erase from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Delete from Mozilla Firefox (FF)

Since Firefox might get damaged due to alterations of the settings, follow the guide to reverse them and remove fully

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Uninstall from Google Chrome

You should restore the browser to recover changes and alterations made by the PUP

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Remove from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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