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Remove Shiva ransomware (Virus Removal Guide) - Bonus: Decryption Steps

removal by Olivia Morelli - - | Type: Ransomware

Shiva ransomware – a virus which ads the .id–[].pip appendix to locked data

Shiva ransomware

Shiva ransomware is a file encrypting virus which enters the system unnoticed and starts creating dubious registry entries in the Windows Registry section[1]. After that, the ransomware-type virus starts locking files and adding the .id–[].pip appendix to each corrupted document. Moreover, Shiva virus runs a ransom message which announces about the file encryption and urges a particular price that needs to be paid in order to get the decryption key for blocked documents.

Name Shiva
Category Ransomware
Extension  .id–[].pip 
Files encrypted Zip., jpg., docx., ppt., etc.
Danger level High. Corrupts valuable documents on the infected PC
Distribution Usually, spam emails
Prevention Avoid opening phishing messages, install antivirus protection
Removal Download and install Reimage Reimage Cleaner Intego anti-malware

Shiva ransomware can encrypt files such as:

  • Databases;
  • Images;
  • Audios;
  • Videos;
  • Powerpoints;
  • etc.

However, there are no particular details, how the ransom note of Shiva virus truly looks like and what is the type of the demanded price. Despite this fact, we can come to a consensus that almost all ransomware-type viruses have a very similar operating principle and other typical features. 

That means that Shiva ransomware supposedly urges for Bitcoin as the type of currency in which the ransom needs to be paid. Crooks often urge such cryptocurrency[2] as these kinds of transfers are completely secret as they do not require any particular information which lets the criminals run away with the money.

Moreover, Shiva ransomware uses uniques encryption algorithms such as AES or RSA to lock up important files. Such codes are unique and different each time on various infected computers. This is the main reason why decryption is impossible even for high-experienced tech experts.

However, that does not mean that you have to pay the demanded ransom. We advise NOT paying or contacting the criminals. According to malware experts[3], users are often scammed by such crooks who do not truly fulfill their promises. What you need to do is to remove Shiva virus from your computer system permanently. You can fix the damage that was done by the cyber threat by downloading and installing Reimage Reimage Cleaner Intego.

After you perform the Shiva ransomware removal, you can start thinking about data recovery. We have provided some file restoring methods which you can find below this article. However, you need to take some precautionary measures in the future to keep valuable information safe and out of reach of various cyber crooks. Get a USB drive and store all important data on that external device. It will let only you access the files that are stored on that USB.

Shiva virusShiva ransomware - a file locking cyber threat which is very likely to distribute through spam messages.

Ransomware distribution and prevention methods

If you have got your computer system infected with ransomware, there is a big chance that you might have launched such virus-related content by opening a hazardous attachment that was clipped to a spam email message. Crooks are very likely to drop harmful content straight to victims email boxes by sending them phishing letters that include dubious attachments or hyperlinks that once clicked activate the virus. If you receive a dubious email and you are not expecting anything important at the moment, eliminate such messages in case of an accidental opening that might happen.

Additionally, it is strongly recommendable to install antivirus protection on your machine. Make sure you choose a reliable and expert-tested computer security program. Once you have the software on your PC, ensure that it is always regularly updated. This is necessary for the program to be able to function properly. Perform regular system scans with the security tool and it will detect almost all cyber threats possible that might have been trying to silently infiltrate your PC.

Shiva ransomware removal

If you want to remove Shiva virus, you should notice that manual elimination is not possible for this case. Such ransomware-type viruses are very complicated threats and might leave numerous questionable and damaging components behind, that might be too hard to detect for the user himself/herself.

We suggest performing the Shiva ransomware removal with the help of a reliable anti-malware software. You can use Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner, or Malwarebytes. However, feel free to use your own wanted program. After the process is completed, carry out some system backups to ensure that the cyber threat was completely deactivated and no longer remains in your computer system.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Shiva virus, follow these steps:

Remove Shiva using Safe Mode with Networking

Enable the Safe Mode function on your computer with the help of these instructions:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Shiva

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Shiva removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Shiva using System Restore

Activate the System Restore feature by following these guidelines:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Shiva. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that Shiva removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Shiva from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

Here are some data recovery methods which might be helpful. If you want to get corrupted information back, you can try using some of these third-party programs.

If your files are encrypted by Shiva, you can use several methods to restore them:

Try Data Recovery Pro for file restoring:

Use Data Recovery Pro if wanting to restore files that were corrupted by the ransomware-type virus.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Shiva ransomware;
  • Restore them.

Use Windows Previous Versions feature to get important data back:

This method might be helpful if you have enabled the System Restore feature.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Shadow Explorer might help you recover your corrupted data:

Try this method but notice that it might not work if the virus destroyed Shadow Volume Copies of corrupted documents.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Experts are still working on the official Shiva ransomware decryptor.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Shiva and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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