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Remove (Removal Guide) - Chrome, Firefox, IE, Edge

removal by Gabriel E. Hall - - | Type: Browser Hijackers is a potentially unwanted program that hijacks the installed web browsers to deliver advertisements and other unwanted content is a suspicious application that displays sponsored links and redirects to unknown sites is a redirect virus that users may see on Google Chrome, Mozilla Firefox, Safari, MS Edge, or Internet Explorer browsers. If this happens, it means that there is a potentially unwanted application[1] installed on the device – it can come as a web browser add-on/extension or a standalone application. Typically, such redirects occur when users put in a search query and press Enter or use their default search engine for the task – the and might flash up briefly in the URL bar.

Potentially unwanted programs like typically travel within software bundle packages that can be downloaded from third-party websites or after victims get tricked by a fake pop-up message which claims about outdated/missing software such as Flash Player.[2] Nevertheless, in some cases, users may install adware or browser hijackers without knowing about the negative impact of their presence in the future. Browser hijackers are designed to change the web browser settings, and show users intrusive ads during web browsing routine, alter search results, and track their online activities in the background.

Type Browser hijacker, potentially unwanted program
Associated with redirect
Infiltration In most cases, browser hijackers are installed on users' systems without their consent – either via software bundles or fake updates/fake alerts encountered on various malicious sites. However, some people might install a PUP intentionally without knowing the full implications of such an install
  • Unknown extension/add-on installed on the web browser
  • Homepage and the search engine is set to something different (e.g, or
  • All searchers are redirected through and
  • Web browser efficiency diminished – it becomes sluggish and sometimes fails to load pages
  • Search results are filled with sponsored links and ads, etc.
Danger level Low. However, browser hijackers and similar unwanted apps can cause users to view altered search results and buy items or products from not so secure retailers or websites. Additionally, the app might track online user behavior and sell it to third parties for profit, which can cause privacy issues to the end-user
Removal You can eliminate browser extensions by right-clicking on them. However, if the option is grayed out, you should scan the machine with anti-malware; alternatively, check the manual elimination guide below, as PUP might be installed directly on the OS 
Optimization For best results, you can reset all the web browsers and then perform a scan with ReimageIntego repair utility

Potentially unwanted programs and browser hijackers in particular, and not generally considered as a major security threat. After all, these apps are usually installed voluntarily (even though unintentionally), which is a complete opposite of malicious software such as Trojans or ransomware[3] – the malware uses various deceptive methods to trick users into installing it on their computers.

However, when it comes to browser hijacker functionality, it might be considered a threat to various other aspects, such as privacy, for example.  Besides, potentially unwanted programs like often interfere with the way information on the internet is found and perceived, as some might not even be aware that their web browser has been hijacked by a PUP.

However, hijack can be easily recognized, usually, as long as users know what to look for. When performing searches on the web browser, they should see the following text in their status bar:

  • Transferring from
  • Redirecting to
  • Connecting to
  • Waiting for, and similar.

As previously mentioned, users might also shortly notice flash up in the URL bar, but this is rarely spotted, as the redirect lasts for a very brief time. However, this is not the only symptom of the browser hijacker infection.

The first thing to look out for is the browser extensions – these should show up on the top-right corner of your web browser. If an add-on is responsible for the hijack, removal can be performed by right-clicking on the extension and selecting Uninstall/Remove.

Also, the presence of the PUP can also be seen by such signs as altered browser homepage, as well as a new tab URL, a customized search engine, search results that are filled with sponsored links, more promotional and similar commercial content during the web browser settings. Besides, in the background, can gather web browsing information such as search terms, bookmarks, IP addresses, and even personal data like emails, precise locations, etc. is a browser hijacker that typically spreads within software bundles

In some cases, it is not that easy to remove virus, as the activity might be related to the installed app on the system. Some such apps may alter the Windows registry and prevent its easy elimination process. Besides, PUPs often travel together, and there might be might dangerous programs installed on the system in the first place. If that is the case, the best thing to do is scanning the machine with reputable anti-malware and then fixing the registry with the help of ReimageIntego or a similar repair tool.

Ways to avoid potentially unwanted programs

Potentially unwanted programs bring huge revenue to various parties, and, unfortunately, many of these apps are relatively useless to users. In most cases, PUPs are disguised as tools that could help them convert files, allegedly find what they are looking for on the internet faster, gain access to various popular links, and so on. However, this is a mere guise for the real purpose of the app – to deliver advertisements and track users' online activities for even more profits.

Many such apps often fail to function, and promised functionality is nowhere to be found once the program is installed. However, in many cases, users install them without willing to do so in the first place, as PUPs are usually enclosed into a software bundle package. These are stored on third-party sites that provide “free software,” otherwise known as freeware.

Overall, it is best to avoid third-party sites that provide freeware downloads, as they might also use fake download buttons and similar deception methods in order to make users download more adware or even malware on their systems. Thus, if possible, please stick to official download sources such as Microsoft Store, App Store, Amazon, Google Play, etc.

In case you still insist on downloading free apps from external sources, please keep in mind the following:

  • Before installing the app, read online reviews about it;
  • Ensure that important documents, such as Privacy Policy and the ToS are provided before the installation is complete;
  • When prompted, always go for the Advanced/Custom installation settings instead of Recommended/Quick ones;
  • Watch out for pre-ticked boxes, misleading offers, fine print text, misplaced buttons, and similar tricks that could be used in order to disguise optional components during the installation;
  • Install reputable anti-malware with a PUP detection feature.

Terminate hijack

As previously mentioned, virus might not cause significant damage to your computer and will not likely to steal your credit card details or account passwords, but it should never be ignored. First of all, you should remember what impact it has on your regular online browsing routine – it will most likely make you click on top search results/sponsored links in order to make you visit websites of questionable quality. In such a way, you might also find misleading information about the everyday topics. However, removal should also be performed due to security reasons, as its presence might, in some cases, lead to malware infections and even monetary losses.

To remove hijacker from your system, you should check for suspicious browser add-ons first. If you cannot find any extensions that could be the culprit, you should check the list of the installed applications on your Mac or Windows computer – we provide the instructions for both operating systems below. If you are still unable to terminate the PUP, you should perform a full system scan with reputable anti-malware and then reset the installed web browsers.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Eliminate from Windows systems

Get rid of potentially unwanted programs from Windows as explained below:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Remove from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the entries.Uninstall from Mac 2

Get rid of from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete removal.Reset Internet Explorer

Delete from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Uninstall from Mozilla Firefox (FF)

Reset Mozilla Firefox if hijack remains on the system after terminating the unwanted browser extensions:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Erase from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Eliminate from Safari

If your Safari is still showing ads and performs redirects, follow these steps to reset its settings:

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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