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Remove (Removal Instructions) - Mar 2017 update

removal by Lucia Danes - - | Type: Browser hijacker

How dangerous is virus is a malicious browser hijacker[1] which can infiltrate the target computer system without user’s approval. Such infiltration is usually initiated with the help of bundling that is closely related to the third party software. When infected with this virus, you can notice annoying slow downs on Google Chrome and Mozilla Firefox browsers. Also, redirect problem has been reported by almost by every PC user who has had this PUP on his/hers computer. If you are dealing with the same situation right now, you must know that this potentially unwanted program has been actively spread with the help of bundling. Once it manages to infiltrate a computer, it changes its settings, such as the start page, the default search engine, a new tab URL, etc. The result of this browser hijack[2] is quite unpleasant because each of your search sessions is redirected to unknown websites. The most of them are sponsored sites that are seeking to increase their popularity. However, you can also be infected with malicious programs when visiting them. The only way to protect yourself is to remove virus from your computer.

If you are an inexperienced computer user, you might try to ignore unauthorized changes on your computer. However, we don’t recommend doing that because each of search terms that is added to the search bar of is collected by cookies. Beware that this dubious search engine can also collect information about your mostly visited websites, computer’s IP address, its location, and similar data which is considered NPII.[3] This information is additionally transmitted to third parties that can use it for whatever they like. Another issue you might start experiencing when using this questionable search engine is unreliable search results that are used to promote sponsored third-party websites. Please, keep in mind that these sites might not be reputable, and some of them might provide insecure content, such as free downloads, updates of nonexistent programs and similar content. It is also advisable to avoid providing any of your personal details on unknown sites. If you want to fix your computer, you must perform removal on your computer. If you wish to take care of it ASAP, you can use ReimageIntego. hijackThe slide is showing ads caused by page. Each of these ads redirects the victim to sponsored websites

Questions about

The question is, why does this PUP cause redirects and what is the point of such activity? The reason behind such web rerouting routine is to make the computer user visit particular websites and generate pay-per-click income.[4] Unfortunately, some of the third-party sites that Startgo123 promotes can be insecure or even harmful. The main reason for this is that the hijacker uses custom Google engine which is not encrypted with HTTPS[5] and does not provide automatic filtering of the results. This means that dangerous domains can be easily included in the results and load without a prior warning. Besides, the virus may mess with your DNS settings as well, making the regular search engines such as Bing or Yahoo inaccessible. Thus, the best choice would be to remove browser hijacker and start using another search engine, maybe one of the reliable ones, like Google or Yahoo.

How can I let this browser hijacker to my computer?

People who develop programs like seek to inject them into users’ computers seamlessly. Their aim is to make the victim believe that the indicated search engine is useful. However, as we have already mentioned, it can be dangerous to ignore hijack because it can easily redirect you to any predetermined site it finds fit. The technique used to spread this hijacker is called bundling. Its developers bundle it with other programs and create software packs. This particular hijacker usually travels with apps like SupTab, Awesome HP or ProShopper, but may as well be added to some other software packages. The user can decompose such software packages when installing them. You just need to select Advanced or Custom settings and opt-out all suspicious-looking components (browser toolbars, unknown search engines, new tab pages, apps, etc.) during the installation. Once you deselect all unwanted components, proceed with the installation and follow further instructions.

What is the best way to remove for good?

To make virus go away, you need to identify, locate and get rid of all of its components. If you have never had experience of deleting a browser hijacker, then we want to encourage you to try to remove it manually first. We have prepared easy-to-follow removal guide. Each of removal steps are given below this article, so make sure you read them attentively before you try to eliminate this redirect virus. However, if, for some reason, you cannot remove virus manually, then we recommend you to obtain the automatic spyware/malware removal tool.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Uninstall from Windows systems

To remove Startgo123 virus, make sure you remove every app that could be related to this hijacker. We highly recommend eliminating SupTab, ProShopper, Awesome HP, and other entries that could be related to this hijacker.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate from Mac OS X system

If this virus infected your Mac OS X system, you need to uninstall Startgo123, SupTab, ProShopper, Awesome HP and similar PUPs that are related to it.

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the entries.Uninstall from Mac 2

Get rid of from Internet Explorer (IE)

You must remove Startgo123 and related add-ons to prevent the reappearance of this browser hijacker on your computer. Make sure you double check every entry to remove the ones that look suspicious.

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete removal.Reset Internet Explorer

Erase from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove from Mozilla Firefox (FF)

To fix Firefox after hijack, you need to get rid of all add-ons that could be related to this hijacker, such as SupTab, ProShopper, Awesome HP, etc. You can also reset firefox to complete the removal procedure.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Delete from Google Chrome

To fix your Google Chrome web browser after infiltration of this browser hijacker you need to get rid of related entries. In this case, we recommend eliminating Startgo123 and similar add-ons that are listed in the “Extensions” list (SupTab, ProShopper, Awesome HP, etc.). Also, make sure you reset Google Chrome to finish the removal procedure.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. However, if you want true anonymity, we suggest you employ a powerful Private Internet Access VPN – it can encrypt all the traffic that comes and goes out of your computer, preventing tracking completely.


Lost your files? Use data recovery software

While some files located on any computer are replaceable or useless, others can be extremely valuable. Family photos, work documents, school projects – these are types of files that we don't want to lose. Unfortunately, there are many ways how unexpected data loss can occur: power cuts, Blue Screen of Death errors, hardware failures, crypto-malware attack, or even accidental deletion.

To ensure that all the files remain intact, you should prepare regular data backups. You can choose cloud-based or physical copies you could restore from later in case of a disaster. If your backups were lost as well or you never bothered to prepare any, Data Recovery Pro can be your only hope to retrieve your invaluable files.

About the author
Lucia Danes
Lucia Danes - Virus researcher

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  1. kelly says:
    July 6th, 2016 at 4:25 am

    useless and deceptive search engine. What a shame

  2. Nick says:
    August 28th, 2016 at 12:23 pm

    Didnt work. Its still there. (Firefox user)

  3. Nick says:
    August 28th, 2016 at 12:23 pm

    Didnt work. Its still there. (Firefox user)

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