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Remove virus (Removal Instructions) - Mar 2017 update

removal by Julie Splinters - - | Type: Browser hijacker

Defining functionality of virus virus is an aggressive browser hijacker which is compatible with Firefox and Chrome web browsers. However, the amount of the affected PC users makes us wonder: how long will we have to wait for its appearance on Safari, IE and Microsoft Edge. Just like any other browser hijacker[1], it tends to hijack the browser without a direct permission asked. It can also add malicious processes to your computer’s Task Manager, add its tasks to Windows Task Scheduler, drop Registry keys, etc. Despite this fact, it still looks like an ordinary search engine that can be used for daily searches. However, if you are desperately looking for a new tool for your searches, you should not switch to it – cyber security specialists have already tested this search engine and found it to be almost identical to,, and hijackers. However, one can learn about annoying redirect tendency right after installing it on your computer.

As soon as this PUP gets into the target computer, it tends to change some of browser’s settings and replaces the homepage, new tab URL and the default search engine to force the user to use its services. Browser hijackers are quite harmless because they are not working on stealing financial information from their victims or encrypting their personal files. However, they can redirect their victims to malicious websites what results in infiltration of one of these viruses. In addition, when having virus on your computer, you can notice an excessive amount of commercial content. Unfortunately, the abundant advertising has already become an issue for the majority of the virtual community due to some changes made in marketing policies. Beware that the appearance of such ads can become a nerve-wracking routine[2] which can be stopped only by initiating removal on your computer. You can do it quickly with the help of Reimage. To make sure that the virus is fully removed from the system, you also need to perform some steps given in the end of this post.

The illustration of virus virus is a suspicious search engine that might hijack web browsers and alter their settings.

While choosing a new search engine, you should always get acquainted with the privacy policy. Surprisingly, the Privacy Policy, End User’s Agreement and similar documents contain important facts describing what information is usually collected by the developer, how it is treated after the collection, and so on. The cases of data breaches[3] have encouraged companies to review their privacy policies[4] recently. It seems that the developers of have also decided to reveal their interests – beware that they collect data related to users’ name, gender, date of birth and country about their users. What is more, they have also been using tracking cookies to collect browsing-related information which they share with third-parties and business partners. The problem is that your personal data may be shared not only with advertising companies but, eventually, it might get into the hands of crooks. While trying to image the best-case scenario, you can notice that your computer’s screen is covered with sponsored advertisements. However, at worst-case scenario your personal information can be related to more severe outcomes such as PC hijack. To prevent such issues, we highly recommend you to remove from each of your web browsers.

Methods used for virus distribution

This pseudo-search has been spread using similar techniques as other PUPs. According to its “About” section, it exploits the chance to get into users’ computers along with free applications:

startpageing123 has partnered with some of the most popular software packages in world, giving you the option to install our search settings during setup and giving them the opportunity to offer you their products for free.

Questions about virus

So, you might try to skip the installation wizard by clicking “Next” button all the time while trying to save some time. However, the result that you can get – hijack – can take even more time from you because the removal procedure of this hijacker is quite complicated. In order to escape such software packages, you should install new programs differently. First of all, you must choose “Custom” or “Advanced” installation mode to reveal additional elements of the software. Then, make sure you unmark all unnecessary add-ons, extensions and other components and only then proceed to end of the installation. Keep in mind that you must be in constant vigilance while surfing online.[5].

How to remove virus?

Depending on your tech-related experience, you can remove virus from your computer manually or automatically. If you are in a hurry, don’t wait for too long and remove this hijacker with the help of an anti-spyware application. Programs that are provided below can help you fix the system with only several clicks. Besides, they will protect your machine in the future. Next, you should perform some manual removal steps on your computer. For that you will be required to follow the instructions given below.

Note! Make sure you are very careful while using these steps to minimize all possible risks related to your computer.


This is a very aggressive browser hijacker, so it can drop malicious Processes in your Task Manager. To disable them, hit Ctrl+Alt+Del and End all processes with strange names. Don’t forget to check their directories and remove them as well.

Besides, make sure you check Windows Services for malicious services related to Startpageing123. For that, hit “Win+R”, enter: “services.msc” (without quotes) and hit OK button. You need to disable randomly-named services or the ones that have hijacker’s name in their descriptions.

Next, open Windows Task Scheduler by hitting “Win+R” and entering: “taskschd.msc”(without quotes). Click OK and remove all tasks related to virus.

To clean Windows Registry, enter “Win+R”, type in: “regedit.exe” (without quotes) and press OK button. You should remove all values related to

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove virus, follow these steps:

Uninstall from Windows systems

To remove from Windows OS, please follow the instructions below. First of all, you need to uninstall the hijacker and programs that are related to it. Make sure you uninstall startpageing123, and other Yandex-related entries. Then, remove malicious Windows shortcuts. All steps on how to remove link from the Target field are provided bellow.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Erase from Mac OS X system

This browser hijacker is not prepared to attack Mac OS X. However, if you can find it in your system, it might be that it has been updated recently. In this case, follow the instructions below to remove startpageing123, and other Yandex-related entries from the device.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Eliminate from Mozilla Firefox (FF)

If your firefox is hijacked, make sure you eliminate all add-ons from Yandex. Also, remove StartPageing123 add-on from Mozilla Firefox and reset browser’s settings as shown below.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Get rid of from Google Chrome

Deleting StartPageing123 URL is not enough to get rid of the browser hijacker. You have to uninstall questionable extensions from Yandex to fix your computer. Then, make sure you reset your browser as it is revealed in the following guide.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Remove from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Uninstall from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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  1. fire791tree says:
    January 20th, 2017 at 1:25 am

    This one is really intrusive. Took me some time to delete it.

  2. JforJustice says:
    January 20th, 2017 at 1:26 am

    Need to pay more attention, folks!

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