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Tronas ransomware. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Ransomware

Tronas ransomware is the cryptovirus that displays a fake Windows update window to mask the encryption process

Tronas ransomware
Tronas ransomware virus is the cyber threat that suggests people contact developers via merosa@india.com and pay the demanded ransom for file recovery.

Tronas ransomware is the cryptovirus that encrypts files using AES and RSA military grade encryption[1] algorithms and marks encoded data with .tronas extension. This is yet another version of Djvu ransomware that came out in March alongside other twenty variants. The ransom note and the email used by the virus developers, which is given to contact them, appears to be changed while different versions share the same information for a long time. The ransom note is called _open_.txt, which is offering to pay a ransom fee in three days to receive a $490 discount. It seems to be a significant amount of money, when the full ransom amount seems to be $980. However, do not contact virus developers, especially when there is a possibility to restore some files you shouldn't pay the ransom, and make sure you remove Tronas ransomware instead. Use the tool that was developed for STOP ransomware which has already been updated, as Michael Gillespie reports in his post.

Name Tronas ransomware
Type  Cryptovirus
Related  Djvu ransomware
Ransomware family  STOP ransomware
File extension  .tronas
Contact email  merosa@india.com
Ransom note  _open_.txt
Distribution  Infected spam email attachments[2]
Removal   Use Reimage for system cleaning and remove Tronas ransomware

The month of March 2019 was big for the family of ransomware that Tronas files virus belongs to. Besides this particular threat Djvu ransomware developers released twenty more new versions to the wild. All versions appear slightly changed, and not many of them have distinct features besides the individual file markers or email addresses.

Tronas ransomware virus was one of the last ones discovered at the end of the month alongside Drume ransomware and Grovas file encrypting virus. Malware researcher Michael Gillespie, mentioned in the beginning, analyzed the behavior of this virus and like other versions, this threat runs the encryption process while showing Windows update installation window on the screen for the victim. This way the initial file-locking process gets masked by the fake updating. 

Since Tronas ransomware belongs to the well-known virus family named STOP virus, the decryption tool can work. The same Demonslay335 reports about possible updates to the decrypter that make it possible to decrypt the newer versions.

However, Tronas ransomware developers haven't altered the virus too much. The ransom note file name changed, but the text remains the same as previously, ransom message even contains the same half off discount offer. _open_.txt reads the following:

ATTENTION!

Don’t worry my friend, you can return all your files!

All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.

What guarantees you have?

You can send one of your encrypted file from your PC and we decrypt it for free.

But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:

https: //we.tl/t-hK4tAv2Ed9

Price of private key and decrypt software is $980.

Discount 50% available if you contact us first 72 hours, that’s price for you is $490.
Please note that you’ll never restore your data without payment.

Check your e-mail “Spam” folder if you don’t get answer more than 6 hours.

To get this software you need write on our e-mail:

merosa@india.com

Reserve e-mail address to contact us:

merosa@firemail.cc

According to the previous versions related to Tronas ransomware, experts[3] suggest eliminating this malware as soon as possible. If you don't pay in more than three days, your files may get deleted besides the doubled up ransom amount.

Tronas ransomware removal is not a complicated process. However, it requires help from professional anti-malware tools like Reimage. This is the best method for cleaning the system and eliminating possible virus damage because during a full system scan your machine gets thoroughly checked. 

To remove Tronas ransomware, you need to get the reputable tool, install it and follow the suggested steps after a thorough scan. The program is going to detect all possible threats, malicious programs, corrupted or altered files and fix these issues automatically.

Remember that file recovery can only be successful in the system that is clean and virus-free. If Tronas ransomware is still on the machine, your files may get damaged or deleted when you plug in the external device with data backups before eliminating the cryptovirus.  

Payload dropper that initiates ransomware infection spreads around the internet 

Cryptovirus that encrypts users' files and makes them useless demands ransom and scares people by stating that their data is in danger gets distributed online. Various techniques might be used to spread this malicious script, but the primary method involves spam emails and the attached files.

A payload dropper gets hidden on the file attached to the safe-looking email or gets delivered from a link or direct download. Once the script gets triggered and macros enabled, ransomware spreads on the machine directly, or malware program designed to deliver cryptovirus infects the computer.

To avoid these infiltrations, you need to pay close attention to the emails you get daily because malware creators get smarter and use deceptive techniques. Often these emails come directly to the regular email box and pose as notifications from legitimate companies or services. Do not open them and avoid even clicking on the attached file.

Get rid of Tronas ransomware using professional tools and thorough system scan

Tronas ransomware virus is one of the more dangerous threats because a cryptovirus attack involves money and important files. Besides the encryption process, ransomware also changes some system settings and adds other data, programs on the device to make the threat more persistent.

To remove Tronas ransomware from the machine completely, you need a reputable anti-malware tool like Reimage, SpyHunterCombo Cleaner, or Malwarebytes Malwarebytes. This way your device can get thoroughly checked and scanned, so all possible threats get indicated and detected. 

Tronas ransomware removal then only takes a few minutes because the antivirus tool offers further solutions and can delete all detected malware programs or fix other issues. You need to be sure that machine is malware-free before adding any files to your system or recovering data.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Tronas virus, follow these steps:

Remove Tronas using Safe Mode with Networking

Make sure to remove Tronas ransomware and try rebooting the PC in Safe Mode with Networking for better results

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Tronas

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Tronas removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Tronas using System Restore

System Restore is a feature that involves changing the state of your computer to a previous point

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Tronas. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Tronas removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Tronas from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Tronas, you can use several methods to restore them:

Data Recovery Pro is the tool suitable for the encrypted file recovery

When your files get accidentally deleted, you can also try to restore them with Data Recovery Pro

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Tronas ransomware;
  • Restore them.

Windows Previous Versions is the feature that works when System Restore gets enabled

Windows Previous Versions recovers files encoded by Tronas ransomware

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer is the alternative method for data backups

Shadow Volume Copies should be left untouched for ShadowExplorer to work

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

There is a possible way to get rid of the Tronas ransomware with the help of decrypter

You can find information about the updated STOP virus decrypter here

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Tronas and other ransomwares, use a reputable anti-spyware, such as Reimage, SpyHunterCombo Cleaner or Malwarebytes Malwarebytes

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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