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Remove TuneupMyMac (Removal Instructions) - Oct 2019 update

removal by Gabriel E. Hall - - | Type: Mac viruses

TuneupMyMac is a fake system optimizer for Mac that is detected by multiple anti-virus programs

TuneupMyMac
TuneupMyMac is a potentially unwanted program that users download intentionally or when installing freeware from third-party sites

TuneupMyMac is a potentially unwanted application[1] that was designed by Systweak Software for Mac operating systems. The fake system optimizing utility claims to clean, free up space, speed up, and maximize macOS performance in just one click. However, this shady app is known to be spread via software bundling and deliberately misleading people into believing that their systems are damaged in order to make them purchase the licence of TuneupMyMac.

After the installation, Tuneup My Mac will initiate a scan and show a variety of problems that are displayed in a manner which would make many users worried – especially those who are not that familiar with computing technologies and their operation. However, most of the issues found are insignificant or downright harmless. Nevertheless, because such entries are presented to users as serious problems, they might get lured and buy the full version of the TuneupMyMac – that is the precise goal of this PUP developers.

Name TuneupMyMac
Category Potentially unwanted application
Type Fake system optimizer
Developer Systweak Software
Operating system OS X 10.7 or later
Distribution Third-party websites, software bundles, official site
Risk factors Money loss, installation of other bogus programs
Removal Use anti-virus software like Combo Cleaner or check manual guide below

Tune up My Mac, just as many other fake system optimizers (Auto Mac Booster, Mac Tweak, Mac Cleanup Pro, etc.) relies on not so apparent scam tactic: it shows fake scan results in order to frighten to end user and make him or her to pay for the full version of the application. While it is not as treacherous behavior of those tech support scam crooks, users are constantly complaining about difficulty contacting support when problems arise or even when trying to perform TuneupMyMac removal.

Tune up MyMac PUP
Tuneup My Mac is a fake system optimizer and users have difficulties with its removal

Users even referred to the app as TuneupMyMac malware and fraud.[2] It comes as no surprise, as the deceptive behavior of TuneupMyMac sparks concerns among AV vendors, as it is recognized under the following names and anti-malware apps:[3]

  • Application.MAC.Tunenup.C (Arcabit)
  • MacOS:TuneUpMyMac-A [PUP] (Avast)
  • MacOS:TuneUpMyMac-A [PUP] (AVG)
  • Adware.MAC.Generic.13044 (BitDefender)
  • Program.Unwanted.4475 (Dr. Web)
  • Adware.MAC.Generic.13044 (B) (Emsisoft)
  • A Variant Of OSX/TuneupMyMac.C Potentially (ESET-NOD32)
  • Adware.MAC.Generic.13044 (FireEye)
  • Application.MAC.Tunenup.C (GData)
  • Trojan.Malware.9713651.susgen (MaxSecure)
  • Win32/Application.bb8 (Qihoo-360)

Besides luring users money away, TuneupMyMac might also create problems on the Mac operating system. For example, it might delete entries that are vital for other application operation. To warrant themselves from possible troubles, app developers present the “No performance warranty” statement in the EULA, which reads:[4]

TuneupMyMac specifically disclaims any representation or warranty for the amount of performance increase or utility provided by TMM. TMM will not necessarily increase performance or provide a utility benefit on your computer, and TuneupMyMac makes no claim of specific deficiency, defect, or underperformance with respect to your computer.

Despite that, the app continually shows pop-ups that ask users to buy its full license to “keep your mac running at peak performance,” all while stating in the EULA that no guarantees are given. The main problem with utilities like TuneupMyMac is that the representation of what is a threat to the Mac machine and what is not clearly defined, and the scan results are deliberately exaggerated to affect the users psychologically.

TuneupMyMac pop-ups
Despite the "no warranty policy" which is hidden in the EULA, the statements users see from TuneupMyMac are misleading, and claim the performance boost

If you follow our instructions below, you should be able to remove TuneupMyMac without too many troubles. If you want to recover from the PUP infection promptly and speed up the operation of your Mac, download reputable software like Combo Cleaner.

Avoid installing questionable applications from third-party sites

It is a well-known fact that all third-party websites that host free software take up software bundling schemes. It is an alternative way to monetize and allow users to use the applications for free. Unfortunately, such business model raised eyebrows of many security experts,[5] as optional applications are often hidden out of sight from users. Tricks like fine print, misleading descriptions, grayed out Skip buttons and similar techniques are used to make users install potentially unwanted programs. In fact, pay-per-install method rewards both parties – freeware authors and third-party owners.

Therefore, it is vital to be able to distinguish between legitimate apps and those that do not care about the end-user experience, but instead spam them with ads, display fake scan results and apply similar deceptive tactics. If you are installing an app, you never heard of before, read online reviews or forum posts – those are usually a great giveaway.

Additionally, when performing the installation of any type of software (even if you paid for it), make sure you pick Advanced/Custom settings to make sure that no optional programs are inserted into the installer. In fact, Recommended mode is one of the biggest reasons why users end up installing PUPs on their systems.

Terminate TuneupMyMac from macOS and use reputable applications instead

As we already mentioned, a simple Google search will quickly show you if the application is trustworthy. However, if the unwanted app entered without you noticing, you should take care of TuneupMyMac removal, as it is not going to disappear, as it will be launched every single time you boot your computer.

To remove TuneupMyMac manually, please follow these steps:

  • Click on Finder and select Go
  • Pick Go to Folder…
  • In the new window, type in /Library/LaunchAgents and click on Go
  • Check for any dubious entries by TuneupMyMac and move them to trash
  • Now go to /Library/Application Support and /Library/LaunchDaemons and do the same
  • Then go to installed Applications folder and move TuneupMyMac to Trash.

Alternatively, you can terminate all the unwanted applications with the help of a reputable security application that focuses on potentially unwanted programs – we recommend Combo Cleaner.TuneupMyMac fake scan results

Visually check out the termination process of TuneupMyMac

During the prolonged operation of the computer, it gets cramped up with various data, consequently slowing down its speed. Besides, such machines might start crashing and prevent regular operation of the software. Thus, if the knowledge of in-depth IT is lacking, users tend to implement automated tools in order to deal with the problem.

Unfortunately, the industry if full of fake optimization programs like TuneupMyMac, which show fake scan results in order to make users believe that they are in need of buying the license. However, it is just a hoax, and users should not trust such bogus tools, as they will lose the money to a cleverly engineered scam.

Instead, delete TuneupMyMac using the video guide we prepared:

 

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove TuneupMyMac, follow these steps:

Erase TuneupMyMac from Mac OS X system

To remove TuneupMyMac from your Mac system manually, please follow these steps:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for TuneupMyMac or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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References

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