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WannaSmile ransomware virus. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Ransomware
12

WannaSmile ransomware targets Iranian organizations and computer users

WannaSmile illustrationWannaSmile is categorized as a ransomware, which uses AES and RSA algorithms[1] to encrypt the most valuable data. The Iranian-speaking victims are asked to pay a 20 BTC ransom to return the files with a .WSmile extension. Hackers promise to send a decryptor once they receive a letter with a transaction confirmation in wannasmile@tuta.io e-mail address. However, we do not recommend trusting the criminals.

After the infiltration, the computer users are provided with a How to decrypt files.html ransom note, which is written in Iranian. Experts from NoVirus.uk[2] have found linkages to the ZCrypt ransomware and believe that WannaSmile virus is an offspring of the latter one. The following is the translation of the text message:

WARNING!
Your system is infected with the WannaSmile Ransomware virus, all your important files, including databases and backups, are encrypted with complex encryption algorithms, so you will not be able to access files, only we can decrypt.
In the event that we do not receive a fee for our bitcoin-purse a maximum of 5 days after infection, then 1 bitcoin will be added daily to the original amount (20 bitcoins) . You must pay an amount of 20 bitcoins to decrypt your files, at the following address: 1KvmWVRxqw8HeFpR2tHBaoTJiTczU7PRzw

And once you pay, do not forget to send us an email to wannasmile@tuta.io so we can send you a file from which you can restore all the files and infected systems to their original state.
You can buy bitcoins at one of the following currency exchangers:
www.exchanging.ir
www.payment24.ir
www.farhadexchange.net
www.digiarz.com

WannaSmile developers threaten to increase the amount of the ransom by one Bitcoin if the victim fails to make a transaction within 5 days. Note, that it is already an enormous amount money and you should not fall into the hackers’ trap. There is a high risk that they will keep increasing the ransom as long as you keep paying.

Thus, we recommend you to remove WannaSmile virus instead and use alternative retrieval methods, which are provided at the end of this article. This way, you will make sure that the criminals won’t take advantage of you to generate illegal profits and investments to their malicious activity.

If you wonder how to safely eliminate the ransomware from your system, employ Reimage or Malwarebytes Anti Malware and it will complete WannaSmile removal for you.

Distribution peculiarities of the ransomware

Developers of the malicious programs tend to employ several distribution methods to increase the rate of successful infections.

The file-encrypting virus might spread via[3]:

  • Fraudulent software updates;
  • Malicious links;
  • Spam e-mails.

Hackers impersonate legitimate companies or software to trick naive computer users to open the executable of the malware. It might be disguised as an Adobe Flash update or an ad offering to install system optimization tools or video/audio converters.

You should stay away from any suspicious ads, programs, e-mails, and updates. Download applications only from authorized websites and avoid opening letters from unknown senders.

Another great option to protect your computer from ransomware infections would be to use a professional antivirus system. It would scan your PC regularly and eliminate all unreliable programs. This way you wouldn’t be forced to monitor your browsing activity so attentively in order to avoid high-risk computer infections.

Learn how to terminate WannaSmile

You should remove WannSmile automatically because only experienced IT specialists can perform the manual termination. Since the infected system is vulnerable, criminals might infiltrate other malicious programs to make elimination even more complicated. Therefore, using a security software is highly recommended. It will detect all types of viruses and clean your PC safely.

You can choose Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware for WannaSmile removal since they will quickly eliminate the virus and maintain your computer's security in the future. However, if you have difficulties this automatic elimination, you should check the instructions attached below. Make sure to follow them strictly.

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If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall WannaSmile ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual WannaSmile virus Removal Guide:

Remove WannaSmile using Safe Mode with Networking

You should start WannaSmile removal from circumventing the ransomware system: reboot your computer to Safe Mode in order to prevent it from blocking the installation of the security software.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove WannaSmile

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete WannaSmile removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove WannaSmile using System Restore

Experts note that the first method might not always help. Thus, follow a second technique that might help to remove WannaSmile.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of WannaSmile. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that WannaSmile removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove WannaSmile from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If you attentively followed the guide above, WannaSmile should be gone from your system. Now you can focus on the data recovery. Check the instructions below.

If your files are encrypted by WannaSmile, you can use several methods to restore them:

A professional Data Recovery Pro tool

This a powerful tool which can recover data not only after accidental deletes, but also after ransomware attack. 

Windows Previous Versions program might be the solution

This is another great method to retrieve your most important files. However, note that it only works if the System Restore function was enabled before.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Try ShadowExplorer

Currently, there is no information about the WannaSmile being capable of deleting Volume Shadow Copies from the victimized computers. Still, check if they are in place and follow the guide below:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

WannaSmile decryptor is not available yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from WannaSmile and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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References