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Remove Win32/Heri (Free Guide) - Removal Instructions

removal by Ugnius Kiguolis - - | Type: Trojans

Win32/Heri is a name for a virus detection used by AVG security software

Win32/Heri false positive

Win32/Heri is a heuristic detection used by AVG anti-malware software. While heuristic detection is an effective way to track never-before examined viruses, flag up and quarantine them, it can often result in false positives. Multiple users complained that certain games or Google Chrome[1] browser was blocked by the AV engine and then Win32/Heri was detected. If you encountered these blocks by your anti-virus software, it is important to perform certain steps before adding the file to the exceptions list, as the Win32/Heri might be associated with such threats like Zbot.

Summary
Name Win32/Heri
Type False positive or a worm
Associated malware Zbot
Distribution Malicious websites, backdoor
Elimination Use security software like Reimage or SpyHunter 5Combo Cleaner to determine if the infection is false positive

 A false positive is when your security software detects a file being malicious, while, in reality, it is useful and desired. In such a case, users could be misled by their AV software, making them believe that their systems are infected with malware. However, if your AVG software flagged Win32/Heri virus, do not instantly assume that it is a false positive.

Even though it is highly unlikely, but Win32/Heri can be associated with malware such as:[2]

  • TR/Crypt.XPACK.Gen
  • Backdoor/Win32.Shiz
  • TROJ_BAMITAL.SMK
  • Mal/Zbot-AV
  • Trojan/Worm, etc.

Trojans like Win32/Heri usually use deceptive methods to enter the system. Malware can be hidden in malicious or hacked websites, transferred via the backdoor, incorporated into a spam email attachment, or installed as fake updates. Unfortunately, the infiltration of the virus cannot be noticed, unless certain system settings are checked. For example, Zbot copies its executable into %System%\sdra64.exe and adds several registry keys to force the system to execute the malicious script with every system boot.

Trojan horses are one of the most dangerous infections, among ransomware and rootkits. If Win32/Heri virus enters the machine, it can perform various malicious actions, such as download and install additional malware, spawn and shut down processes, access video camera, record keystrokes, and similar. Therefore, It is vital to take care of Win32/Heri removal before sensitive information is stolen.

However, you should not remove Win32/Heri if a legitimate file is detected. For example, some users complained that Battle.net-Setup.exe (official Blizzard application),[3] FantasyGrounds.exe[4] (a virtual tabletop) or even Google Chrome is detected as Win32/Heri. In such a case, you should add the legitimate program as an exclusion.

We suggest you scan your machine with a different anti-malware software (such as Reimage, SpyHunter 5Combo Cleaner or Malwarebytes) to make sure that Win32/Heri is a false positive.

Win32/Heri virus
Win32/Heri is a heuristic detection used for previously unknown viruses

Trojan infection can be prevented with comprehensive online security measures

Trojans and worms are sneaky infections that are programmed to do everything to avoid detection. For that reason, many users are not aware for months or even years that their machines are infected. Therefore, it is vital to have reputable security software installed on your computer at all times and make sure it is always up to date (heuristic detection is used for viruses that have not been examined before by the vendor).

To avoid trojans and other malware, experts recommend the following:

  • Install anti-malware software and keep it updated;
  • Always scan unknown files with security software;
  • Do not casually click on links or open attachments inside the spam email;
  • Avoid installers from third-parties and torrent sites;
  • Do not click on suspicious advertisements and pop-ups.

Remove Win32/Heri if it is a genuine virus

Before your remove Win32/Heri, you need to make sure it is not a false positive. To do that, you should uninstall AVG antivirus software, enter safe mode with networking and install reputable security program. Update it to the latest version and perform a full system scan. If the AV engine detects any suspicious activity, it will flag it and then assist with Win32/Heri removal.

 As we already mentioned, there is a high chance that the Win32/Heri virus detection is a false positive. In such a case, you should add the application or executable that is being detected to exceptions. To do that, follow these steps:

  1. Open AVG Internet Security and select Options
  2. Click on Advanced
  3. In the newly opened window, left pane, pick Exceptions
  4. Click on Add Exception

As soon as you do that, false  Win32/Heri notifications should stop.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Win32/Heri, follow these steps:

Remove Win32/Heri using Safe Mode with Networking

To remove Win32/Heri and make sure it is not a false positive, enter Safe Mode with Networking the following way:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Win32/Heri

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Win32/Heri removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Win32/Heri using System Restore

You can also make use of System Restore to stop the virus:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Win32/Heri. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Win32/Heri removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Win32/Heri and other ransomwares, use a reputable anti-spyware, such as Reimage, SpyHunter 5Combo Cleaner or Malwarebytes

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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