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Remove “Windows Detected Potential Threats On Your Computer” scam (Microsoft Support Scam) - Support Scam Virus

removal by Jake Doevan - - | Type: Adware

“Windows Detected Potential Threats On Your Computer” – fake alert generated by adware or malicious website

Showing "Windows Detected Potential Threats On Your Computer" scam

“Windows Detected Potential Threats On Your Computer” is yet another technical support scam[1] that mimics legitimate Microsoft security alert. However, this alert looks rather fishy and has nothing in common with Microsoft.
The “Windows Detected Potential Threats On Your Computer” scam is distributed with a sole purpose – to trick people into calling a fake support line. While the number of crooks might differ in each case, most frequently they try to divert potential victims to dial the 0800-090-3285 number.

To convince the victims, criminals employ a bunch of psychological strategies; for instance, they try to arouse the feeling o urgency by claims like the system is infected and could not be restored due to the risk of data loss.

Also, they misuse the names of real cyber infections or system errors to make the
“Windows Detected Potential Threats On Your Computer” scam look more professional. In this particular case, people are intimidated with Alureon virus[2] and 0x8024402c.[3] Both of them are real problems but do not fall for believing that Windows detected them on your PC. Instead of dialing a number of a pretend-to-be Microsoft technician, you should scan the system with Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or another reputable anti-malware.

“Windows Detected Potential Threats On Your Computer” tech-support-scam usually blocks the hijacked web browser in its current state. The “Close” button does not respond, so does the right-click on the browser's tab on the toolbar. That's probably the main reason why less experienced people fall into panic and call the scammers.

If you are locked out of your web browser by “Windows Detected Potential Threats On Your Computer” virus, you should close your web browser by force. For that, press Ctrl + Alt + Del and open Task Manager. Right-click on web browser's process and select End Task. After that, do not restore the last browsing session.

The “Windows Detected Potential Threats On Your Computer” scam pretends to be a legitimate Windows Security Center pop-up, though it's different and outdated. It says that security definitions could not install, but that's not true. To check that, install latest Windows Updates, and you'll see that everything needed has been installed.

Calling the authors will not remove “Windows Detected Potential Threats On Your Computer” pop-up. Scammers may have various scenarios to get you involved in their affairs and reveal personal information, inject malicious programs or connect to your PC remotely.

There are two reasons why you might have started getting fake suppose alerts. First of all, you might have accidentally landed on a compromised website. Second of all, your PC might be infected with the potentially unwanted program (PUP) known as adware.

"Windows Detected Potential Threats On Your Computer" pop-upsBe careful with "Windows Detected Potential Threats On Your Computer" scam. Do not call for scammers as they may try to trick you in various ways

Security experts from FaraVirus.ro[4] warn that the “Windows Detected Potential Threats On Your Computer” adware can get into the system along with another free program and start initiating the following misleading activities:

  • Install doubtful browser's add-ons;
  • Display intrusive ads, including the fake support alerts;
  • Initiate redirects to unusual and potentially dangerous websites;
  • Install and activate tracking cookies;
  • Dispose of people's browsing-related information, share email and IP addresses.

The only way to terminate all misleading activities is to remove “Windows Detected Potential Threats On Your Computer” adware. Adware-type programs can be removed quite easily without the help of software, well at least most of them. However, if you have installed it accidentally via software bundle, it's very likely that it's not the only PUP hiding in your PC. To eliminate all suspicious programs in one click, we would recommend initiating “Windows Detected Potential Threats On Your Computer” removal with Reimage Reimage Cleaner Intego or similar anti-spyware tool. If you are not willing to use additional software, follow manual removal guide given at the end of this article.

PUP can be attached to any free program

PUPs like adware or browser hijacker are distributed in a tricky way – they are attached to other free programs like download managers or various converters as default, but optional, downloads. Consequently, the user who opts for Quick installation method inadvertently agrees to install all of them.

To prevent unwanted installers, you should mind the careful freeware installation steps no matter how hurry you are:

  • Download freeware from official website or a reliable source;
  • Select Advanced or Custom installation method;
  • Read End User License Agreement and Privacy Policy;
  • Opt out of additional components before finishing the installation;

Learn how to remove “Windows Detected Potential Threats On Your Computer” virus easily

You won't be able to remove “Windows Detected Potential Threats On Your Computer” pop-up on its own. If adware type program triggers it, the misleading alert will stop from reappearing only after a complete adware removal.

Full “Windows Detected Potential Threats On Your Computer” removal requires the elimination of all PUPs from Control Panel. The second part of PUP removal is related to the web browser, i.e., you will have to delete all potentially dangerous components by presenting its settings to default.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Windows Detected Potential Threats On Your Computer” scam, follow these steps:

Delete “Windows Detected Potential Threats On Your Computer” scam from Windows systems

Adware removal does not necessarily require a special equipment as it can be eliminated via Control Panel. However, sometimes such programs can be difficult to recognize, so the following guide can help you to deal with them:

To remove “Windows Detected Potential Threats On Your Computer” scam from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “Windows Detected Potential Threats On Your Computer” scam (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Uninstall “Windows Detected Potential Threats On Your Computer” scam from Mac OS X system

Do not ignore browser's redirects initiated by “Windows Detected Potential Threats On Your Computer” virus as you might be tricked into visiting misleading websites. To delete scam alert and its components, follow these simple steps:

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “Windows Detected Potential Threats On Your Computer” scam from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “Windows Detected Potential Threats On Your Computer” scam-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “Windows Detected Potential Threats On Your Computer” scam, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “Windows Detected Potential Threats On Your Computer” scam and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “Windows Detected Potential Threats On Your Computer” scam-related entries.Uninstall from Mac 2

Get rid of “Windows Detected Potential Threats On Your Computer” scam from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Windows Detected Potential Threats On Your Computer” scam and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Windows Detected Potential Threats On Your Computer” scam removal.Reset Internet Explorer

Remove “Windows Detected Potential Threats On Your Computer” scam from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Windows Detected Potential Threats On Your Computer” scam-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Eliminate “Windows Detected Potential Threats On Your Computer” scam from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “Windows Detected Potential Threats On Your Computer” scam and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “Windows Detected Potential Threats On Your Computer” scam did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “Windows Detected Potential Threats On Your Computer” scam removal.Reset Firefox 2

Erase “Windows Detected Potential Threats On Your Computer” scam from Google Chrome

Disable fake support alerts on Chrome completely with the help of this guide:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “Windows Detected Potential Threats On Your Computer” scam by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “Windows Detected Potential Threats On Your Computer” scam-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “Windows Detected Potential Threats On Your Computer” scam removal.Reset Chrome 2

Delete “Windows Detected Potential Threats On Your Computer” scam from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “Windows Detected Potential Threats On Your Computer” scam and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Jake Doevan
Jake Doevan - Computer technology expert

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