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Remove “Windows Firewall Security Alert” (Virus Removal Instructions) - Tech Support Scam

removal by Gabriel E. Hall - - | Type: Adware

“Windows Firewall Security Alert” scam tricks people into purchasing useless services and apps

“Windows Firewall Security Alert” tech-support-scam

“Windows Firewall Security Alert” is one of the Microsoft support scams,[1] which is caused by adware infection. People can also be redirected to this domain after clicking on the malicious link and experiencing redirects to infected websites. The deceptive message employs a persuasive strategy to make less experienced PC users believe that their PCs need professional maintenance from Microsoft support.

Usually, “Windows Firewall Security Alert” scam message reports a “Malicious Spyware/Riskware detected” or indicates the fact that “Windows Firewall has blocked some features of this app.” The information provided on the scam pop-up may vary. Hackers may indicate different telephone numbers, virus names, error codes, and so on.

“Windows Firewall Security Alert” virus has a sole purpose – to swindle money from naïve people. To increase credibility, scammers use malicious code to block Google Chrome, Mozilla Firefox or another web browser while the scam is being displayed. The only way to continue browsing is to close web browser via Task Manager and re-open it, but not restoring the last browsing session. Besides, the scam may use false claims about the leakage of logins, banking details, full name, browsing-related information, and so on.

This way, criminals try to make “Windows Firewall Security Alert” pop-up more convincing; therefore, ensure the bigger rate of potential scam victims. If your web browser is continuously displaying this fake Microsoft scam, the only way to get rid of it is to remove “Windows Firewall Security Alert” virus.

No, you will not find a program named this way. To remove “Windows Firewall Security Alert” pop-up from Firefox, you’ll have to delete all potentially unwanted program (PUP)[2] from Control Panel and then reset the affected web browser. Otherwise, unwanted pop-up ads and scam alerts will keep disrupting your web browsing activities. Besides, it may eventually start installing other malware on the system.

Reimage software utility can help you with “Windows Firewall Security Alert” removal. Automatic removal will save your time and ensure successful removal of all PUPs. Nevertheless, adware-type and other potentially unwanted programs (PUPs) can be eliminated manually by following the instructions provided at the end of this post.

showing “Windows Firewall Security Alert” pop-up

Freeware installers can hide adware

Adware and browser hijacker is potentially unwanted programs (PUP). This type of apps is distributed by bundling.[3] The developers of free apps use pay-per-install marketing scheme to monetize their free services by merely adding “adware” or “browser hijacker” as additional installers.
The key to preventing the installation of software bundles is attentiveness. Before you decide to download another free app to your PC, select its download source carefully, make sure that your antivirus is enabled and then follow these steps:

  1. Select Custom or Advanced installation mode to install the freeware.
  2. Follow every installation window. Search for suspicious items that are pre-selected.
  3. By clicking Next, you will agree to install all pre-selected apps. To prevent this from happening, you should unmark check boxes and only then click Next.

“Windows Firewall Security Alert” scam removal guide

If Google Chrome, IE, Edge, Mozilla Firefox or another web browser keeps redirecting you to “Windows Firewall Security Alert” scam, you should check the system for adware infection. According to NoVirus[4] experts, removing malware manually seldom succeeds due to the multiplicity if files that PUPs tend to install. The easiest and the most reliable way to eliminate unwanted programs is to run a full system scan with a reliable anti-malware. It will remove “Windows Firewall Security Alert” virus and other related programs.

Apart from automatic “Windows Firewall Security Alert” removal, you can get rid of it manually. Although this method is far more complicated and requires much more spare time, the instructions given below should help you to get rid of all PUPs successfully.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove “Windows Firewall Security Alert”, follow these steps:

Erase “Windows Firewall Security Alert” from Windows systems

“Windows Firewall Security Alert” adware removal from Windows requires initiating the following steps:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Windows Firewall Security Alert” and related programs
    Here, look for “Windows Firewall Security Alert” or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Eliminate “Windows Firewall Security Alert” from Mac OS X system

he only way to get rid of irritating scam pop-ups from Mac OS X is to delete adware and then reset your web browser as explained below:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Windows Firewall Security Alert” or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of “Windows Firewall Security Alert” from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Windows Firewall Security Alert” and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Windows Firewall Security Alert” removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete “Windows Firewall Security Alert” from Microsoft Edge

Delete scam pop-ups from Edge by resetting its settings:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Windows Firewall Security Alert” should be removed from your Microsoft Edge browser.

Remove “Windows Firewall Security Alert” from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Windows Firewall Security Alert” and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Windows Firewall Security Alert” removal. Click on 'Reset Firefox' button for a couple of times

Uninstall “Windows Firewall Security Alert” from Google Chrome

The following steps will explain how to delete “Windows Firewall Security Alert” virus from Chrome:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Windows Firewall Security Alert” and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Windows Firewall Security Alert” removal. Click on 'Reset' button to complete your removal

Erase “Windows Firewall Security Alert” from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Windows Firewall Security Alert” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Windows Firewall Security Alert” removal process. Select all options and click on 'Reset' button

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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