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Remove Windows protected your PC (Free Guide) - Removal Instructions

removal by Jake Doevan - - | Type: Adware

Windows protected your PC is the technical support scam that tricks people into calling indicated Microsoft support hotline

Windows protected your PC scam 

Windows protected your PC is a scam that aims to get people's information like credit card details, personal data. This is a fake message stating about system issues and offering questionable solutions or contacting the alleged support team. The provided number leads to scammers and not the official Microsoft support services. All those pop-ups with warnings about the possible damage or risks lead to more dangerous content or ad-supported pages that promote questionable tools or software. Note that Microsoft support and other software developers or technical support teams are not requesting calls or financial information or fix your computer remotely.

Once you encounter Windows protected your PC scam message, exit the pop-up or a lock screen and try to clean the machine thoroughly to get rid of the potentially unwanted program that caused this technical support scam campaign.[1] You should avoid clicking on such alerts and visiting pages you get redirected to because such behavior can lead to infiltration of more severe malware.

Name Windows protected your PC
Type Scam
Based on Adware
Poses as Microsoft or Windows support message 
Main danger Aims to obtain personal details or valuable credentials from victims
Distribution PUP comes to the system via insecure downloads of freeware, from deceptive pages, online advertisements
Elimination Clean the machine fully and remove Windows protected your PC with antivirus tools and eliminate PUPs using Reimage

Windows protected your PC virus shows up on the browsers' screen out of nowhere and claims that your device is getting affected by a virus or that there is a risk of malware infiltration on the PC. However, the message is fake and designed to trick people into calling the number to contact the support team. 

The Windows Support Alert is a message designed to trick people into revealing their personal data. This is not a real alert, and the claim that your data or computer is at risk is a lie. You need to exit the window and ignore these people because one call can lead to more severe malware infiltration or damage to your PC. 

Windows protected your PC scam message may differ, but the initial text displayed on the screen reads the following:

VIRUS ALERT FROM MICROSOFT
This computer is BLOCKED
Do not close this window and restart your computer
Your computer’s registration key is Blocked.
Why we blocked your computer?
The window’s registration key is illegal.
This window is using pirated software.
This window is sending virus over the internet.
This window is hacked or used from undefined location.
We block this computer for your security.
Contact microsoft helpline to reactivate your computer.

For technical support call on +1-888-365-4348

Although Windows protected your PC alerts claim your machine is infected there is no reason to trust people behind the warnings and on the other side of the phone. One call and a conversation with scammers can lead to cyber infection or even a direct hacker attack when you allow them to access the machine remotely.

This is a social engineering-based threat, so scaring victims is the primary method used by these criminals.[2] Once the person believes the risks listed on the screen he or she can easily get tricked into revealing the full name, email address or even paying a fee for the supposed technical help provided by adware developers.

Windows protected your PC
Windows protected your PC is a fake warning and system alert messages causing PUP that runs on the machine and shows unwanted commercial content.

Windows protected your PC is the pop-up similar to other scams, and the initial goal of the campaign is to either get access to the computer remotely or trick the person into revealing personal information. This is achieved once the victim calls the provided number because solutions that get offered for the user include remote virus cleaning or installing promoted software that you need to pay for.

When the hacker gets access to the infected machine keystroke loggers or different malware get installed and used to collect all the information the victim fills in while paying for the technical service or purchasing the software. Banking credentials, personal details can get used in later scam campaigns or malvertising since Windows protected your PC is developed by PUP creators.

Security experts[3] always inform that Windows protected your PC and other similar scams are, in most cases, caused by potentially unwanted programs and other cyber intruders. You need to clean the machine thoroughly to eliminate all the possible programs that can cause these fraudulent alerts.

You should remove Windows protected your PC because of the possible risk to your privacy, data, and device. However, an additional problem with this adware-type threat is data tracking that happens directly on the computer when you access ad-supported pages.

The best tip for Windows protected your PC removal is automatic anti-malware tools and programs like Reimage that can check the machine for errors, malicious programs or useless files and applications. You should run a thorough scan on the system and eliminate all indicated programs to get rid of the unwanted behavior.

Windows protected your PC virus
Windows protected your PC virus is the threat based on social engineering campaign during which criminals aim to get users personal data.

Potentially unwanted programs come via freeware installations and cause issues with the machine 

These technical support scams, social engineering campaigns are caused by potentially unwanted programs and other cyber intruders that come to your computer from deceptive sites, malicious advertisements, or during an insecure freeware installation process when the source is not legitimate or reliable.

Services like torrents, p2p networks or questionable software providers are not good in the first place, but choosing Recommended or Default options lead to the automatic download of shady applications. When you go for Advanced or Custom installations, you can see all the bundled programs and then de-select suspicious ones from the list. You should rely on such a habit every time you install the software.

Eliminate adware and other PUPs causing Windows protected your PC scam messages

You should rely on professional tools, anti-malware programs, and system cleaning process for Windows protected your PC removal because professionals, Windows or Microsoft team do not deliver these messages. Scanning the system thoroughly with a proper malware-fighting program allows eliminating all possible threats.

When you remove Windows protected your PC and all the related files and programs, you can get back to the safe browsing online and forget about all these alerts and warnings on the screen. You should also check your browsers for any unwanted material since PUPs can install similar content behind your back.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Windows protected your PC, follow these steps:

Delete Windows protected your PC from Windows systems

Eliminate adware that causes Windows protected your PC scam messages completely

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Windows protected your PC and related programs
    Here, look for Windows protected your PC or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Uninstall Windows protected your PC from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Windows protected your PC and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Windows protected your PC removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase Windows protected your PC from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Windows protected your PC should be removed from your Microsoft Edge browser.

Eliminate Windows protected your PC from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Windows protected your PC and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Windows protected your PC removal. Click on 'Reset Firefox' button for a couple of times

Get rid of Windows protected your PC from Google Chrome

You may need to reset the Chrome to end all the pop-ups and redirects

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Windows protected your PC and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Windows protected your PC removal. Click on 'Reset' button to complete your removal

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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