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Remove (Simple Removal Guide) - Free Instructions

removal by Julie Splinters - - | Type: Adware – a scam which claims about possible ransomware and trojan infections adware is considered to be a pop-up scam[1] which bombards fake alerts about Ransomware 2.0 and Trojan.Win32.SendIP.15 viruses found. The suspicious scamming message claims that the computer system is possible infected and needs immediate cleaning/fixing. In order to repair the damaged machine, users are urged to download and install a rogue system tool, known as PC Clean. Our recommendation would be to ignore alerts from virus as they are promoted only to trick naive people into downloading completely useless programs. pop-up scam might try to gain benefits from users who decide to install the fake computer cleaning software. Once the user begins using his/her downloaded program, he/she might be urged to purchase a license key for a more-advanced variant of the system tool which is supposed to take care of all errors possible.

Type Pop-up scam
The cause Adware
Aim To scare users and trick them into downloading fake computer cleaning software
Fake viruses Ransomware 2.0 and Trojan.Win32.SendIP.15
Promoted tool PC Clean
Adblocking Use AdBlock or Adblock Plus to prevent the app's notifications
App removal Try Reimage Reimage Cleaner Intego to remove the cause of this scam 

DO NOT opt for any similar downloads and keep a distance from If it appears only very rarely, just close the window that provides this scam and ignore it. This type of text also might be provided by the PUP:

Your Windows Computer Could Be Infected With Viruses!

Your device could be infected. Over 98% of scanned computers have harmful files including phishing and spyware. Your system may be at risk of irreversible damage – Immediate removal advised if infected!

Scanning and cleaning is advised to prevent possible serious damage, loss of personal data, photos and more.

Traces of Phishing/Spyware may be found on your computer. Personal and banking information may be at risk. might start claiming that the risk of damage is very high and that infection sources are found in this location: System32\migration/video.html /System32\Drivers\spoclsv.exe. Avoid believing in any of this informations as we can guarantee you that all of these details are false and provided just to scare you.

You can check that is lying by performing a full system scan with trustworthy anti-malware. This program will provide you true scan results and show true errors in your computer if there even are some. Moreover, if this scam keeps appearing on your computer frequently, you should terminate the app that is causing its appearance. removal is necessary when it starts interrupting your browsing and intrudes your computing work. Achieving such goal might not be hard. All you need to do is scan the entire computer system with a program such as Reimage Reimage Cleaner Intego that will search it for potentially unwanted applications and all additional helper objects.

According to,[2] usually, adware is the case why you are seeing rogue notifications and scamming alerts. Remove the adware program and you will also remove from your computer system. Prevent notifications from showing up, otherwise, they might start redirecting you to third-party pages which might relate in serious malware infections. fake app - a pop-up scam that tricks users about malicious infections installed

Scamming apps are a result of adware programs

If you have noticed scamming content appearing on your computer system, it might be a result of an adware program lurking on the machine. These PUPs are often distributed via software packages. This deceptive marketing technique is known as “bundling” which means that the adware comes together with regular applications.

The best way to avoid secret adware installation is by using only original downloading/installing programs. Do not forget to opt for the Custom or Advanced configuration mode that will give you the ability to track, control, and delete incoming objects. This way you will be sure that no unpleasant content sneaks into your computer system. 

Additionally, avoiding ad-supported applications is possible if you keep a distance from third-party pages,[3] their sponsored links, and advertisements. Also, use reputable anti-malware software that includes a safe browsing function and will always bombard you with alerts when you are trying to enter a questionable-looking website. pop-up scam removal guidelines

Have you been lately wondering how to get rid of all scamming content that you have been receiving recently? Well, we are here to help you to deal with your problem and prevent ads from appearing on your computer system again. What you will need to do is pick one of the two below-provided elimination techniques.

We recommend performing removal by using reliable antimalware tools. You can choose a program from our suggested software list or you can download/install a virus-removing program from your wanted ones. Also, this suspicious content can be terminated from the system by using manual steps that are displayed below.

If you want to remove virus on your own, make sure that you are capable of doing so. If you do believe in your skills, take a look at the following guides and do not forget to remove adware-based content from web browser apps such as Google Chrome, Mozilla Firefox, Microsoft Edge, Internet Explorer, and Safari.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Remove from Windows systems

Terminate the adware-based content from your Windows operating system by using the following helping guide:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Uninstall from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase from Microsoft Edge

If the potentially unwanted program touched Microsoft Edge, remove all additional content from Edge by using this below-provided helping guide:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Get rid of from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Eliminate from Google Chrome

If you have spotted some suspicious changes in Google Chrome, use these instructing steps to reverse them:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Remove from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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