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Remove “Your Windows Is Infected” pop-up virus (Support Scam Virus) - Virus Removal Instructions

removal by Gabriel E. Hall - - | Type: Malware

“Your Windows Is Infected” – another example of Technical Support Scam

Picture of "Your Windows Is Infected"

“Your Windows Is Infected” is a fake alert that asks to contact tech support service for immediate help to recover the computer from a potential threat. This warning shows up in the new browser’s window. Usually, the appearance of this site is related to adware infection.

In the background of the malicious website, users can see unknown symbols on the red background. Once a person visits such site, it also delivers a warning popup saying that Windows 10 is infected with viruses and other malicious applications.

“Your Windows Is Infected” virus also tells that people need to perform virus removal immediately. But if they leave this website, the computer will remain “damaged and vulnerable.” However, it’s just another tactic used by crooks in order to convince users into calling a fake support line.

Cyber criminals as people to contact a “certified technician” by dialing (800) 497-5972. Although the first instinct might encourage to grab your phone, you should not do it for several reasons:

  • this phone called might be charged more than a regular call;
  • crooks might offer to purchase useless security software;
  • crooks might ask to install remote access tool in order to “fix the problem” quicker;
  • your PC might get infected with malware;
  • you might unintentionally reveal private information, such as credit card details.

Nevertheless, “Your Windows Is Infected” uses the name of Microsoft; you should never forget that they do not have a phone support line. Thus, seeing such alert should not trick you to call criminals. No one knows what exact purposes they might have. Most likely, you will suffer from some cyber crime.

The same malicious website also provides a fake Windows Defender notification. The alert says that Windows Security Essential failed to block the virus. Thus, in order to protect privacy and computer, users have to call the support line.

To make this scam to look more realistic, crooks also included an error code 0x8024402c.[1] However, this error has nothing in common with the cyber infection you’re dealing with.

However, seeing such security alerts warns that your computer might be at risk. Redirects to the malicious site usually are triggered by an adware program that managed to infiltrate the system without your knowledge.

The quickest way to locate adware is to scan the computer with the anti-malware[2] program. We recommend performing automatic “Your Windows Is Infected” removal with Reimage Reimage Cleaner Intego. Of course, you can choose another security program, but don’t forget to update it first!

However, if you are not willing to use additional software to fix this computer program, there’s a solution for you too. You can investigate the system on your own and delete all adware-related entries. At the end of the article, you will find a guide that will help to remove “Your Windows Is Infected” entirely.

The illustration of "Your Windows Is Infected" pop-up virus"Your Windows Is Infected" is a fake alert that belongs to the wide group of tech support scam viruses.

Fake Windows alert might be triggered by an adware program

The research revealed that behind redirects to “Your Windows Is Infected” usually stands an adware program. This potentially unwanted application may have entered the system during the recent installation of freeware.

To avoid similar cyber infections, you have to always opt for Advanced/Custom software installation instead of Basic/Standard. One of the steps will include pre-selected third-party apps that you need to unmark.

Additionally, “Your Windows Is Infected” scam might be spread via potentially dangerous sites. Thus, once you visit an adult-themed, gambling or illegal video streaming site, it might force you to visit this tech support scam site.

The virus is noticed spreading in the United Kingdom,[3] the United States and several countries in Europe. What is more, it is expected to spread further.

Getting rid of “Your Windows Is Infected” virus

To remove “Your Windows Is Infected” malware from the computer, you need to find and delete adware program that is responsible for redirecting to this scam site. We highly recommend opting for the automatic removal option and dedicate this task for anti-malware.

However, we are aware that not all of you are willing to use additional tools to get rid of the adware. In order to help you, we created a manual “Your Windows Is Infected” removal instructions. Please follow them attentively.

If you decide to terminate this threat manually, make sure that you delete all adware-related components from the computer and web browsers. Leaving some entries installed may allow continuing these annoying activities.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
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Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Your Windows Is Infected” pop-up virus, follow these steps:

Erase “Your Windows Is Infected” pop-up from Windows systems

The instructions below will help you to locate all suspicious entries that are responsible for “Your Windows Is Infected” malware.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Your Windows Is Infected” pop-up and related programs
    Here, look for “Your Windows Is Infected” pop-up or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Delete “Your Windows Is Infected” pop-up from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Your Windows Is Infected” pop-up or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of “Your Windows Is Infected” pop-up from Internet Explorer (IE)

Redirects to the malicious site might be triggered by suspicious add-ons. Follow the steps to get rid of them:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Your Windows Is Infected” pop-up and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Your Windows Is Infected” pop-up removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove “Your Windows Is Infected” pop-up virus from Microsoft Edge

Follow the instructions to end up redirects to this tech support scam website.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Your Windows Is Infected” pop-up should be removed from your Microsoft Edge browser.

Uninstall “Your Windows Is Infected” pop-up from Mozilla Firefox (FF)

Make sure that any suspicious extensions and add-ons haven't been installed to Mozilla Firefox. Then reset the browser. It helps to clean browser from all “Your Windows Is Infected” components.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Your Windows Is Infected” pop-up and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Your Windows Is Infected” pop-up removal. Click on 'Reset Firefox' button for a couple of times

Eliminate “Your Windows Is Infected” pop-up from Google Chrome

”Your Windows Is Infected” adware may have installed numerous extensions and tracking cookies to Chrome. Follow the steps to remove them all:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Your Windows Is Infected” pop-up and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Your Windows Is Infected” pop-up removal. Click on 'Reset' button to complete your removal

Erase “Your Windows Is Infected” pop-up from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Your Windows Is Infected” pop-up or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Your Windows Is Infected” pop-up removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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